While hard work and good ideas are essential to success, your ability to express those ideas and get others to join you is just as important. (I apologize if you can’t see this in the back of the room, but it’s in your handout). Much of this verbal expression will be one on one or in small groups, but periodically you will be involved in more formal and public speaking in front of larger numbers. If this thought makes you nervous, you are not alone. Many speakers lack the skills and confidence to make effetcive (oops, I guess that’s a typo) presentations. We have all been victims of speakers who put us to sleep. Despite knowing how ineffective many speakers are, many of us have found that, despite the best intentions, we haven’t fared much better. We knew the topic and the ideas were written down, but the presentation still didn’t go well. Was it the way you delivered the presentation? Was it because the audience didn’t seem interested?
Intelligibility =understandability Variability =expresses differences in meaning Articulation (enunciation)= the precision and clarity with which you utter the sounds of speech. Chiefly the job of the jaw, tongue, and lips. Most articulation problems come from laziness on the parts of these organs. Pronunciation =traditional or customary utterance of words. Common faults are the misplacement of accent, omitting sounds, adding sounds,and verbalizing silent letters. Vocalized pauses =uh, um, ah. Know your subject. Overuse of stock expressions =OK, like, you know. Conveys a lack of originality. Substandard grammar Force= variability of volume Pitch =highness or lowness Emphasis =stressing certain phrases or sections
Communication skillsPresentation techniquesByMaharshi Thakker12011011102512EC1B11
While hard work and good ideas are essential to success, yourability to express those ideas and get others to join you is justas important. Much of this verbal expression will be one onone or in small groups, but periodically you will be involvedin more formal and public speaking in front of larger numbers.If this thought makes you nervous, you are not alone.Many speakers lack the skills and confidence to makeeffective presentations. We have all been victims of speakerswho put us to sleep. Despite knowing how ineffective manyspeakers are, many of us have found that, despite the bestintentions, we haven’t fared much better. We knew the topicand the ideas were written down, but the presentation stilldidn’t go well. Was it the way you delivered thepresentation? Was it because the audience didn’t seeminterested?
“The biggest problem withcommunication is the illusionthat it has been accomplished.”-George Bernard Shaw
What is your vision ofthe ideal presenter inour environment?
“I always think a greatspeaker convinces us not byforce of reasoning butbecause he is visibly enjoyingthe beliefs he wants us toaccept.”-W.B. Yeats
General Competencies•Interpersonal Communication•Professionalism•Practice-Based Learning &Improvement
Stage FearFor some people, thethought of giving apresentation is morefrightening than falling off acliff, financial difficulties,snakes and even death.
Dealing with Stage Fear•Audiences are forgiving•Nervousness is usually invisible•Be yourself•Practice deep breathing/ visualizationtechniques•Begin in your comfort zone
•Check out the room in advance•Concentrate on the message•Begin with a slow, well preparedintro; have a confident and clearconclusion•Be prepared and practice
Eye Contact•Never let them out of your sight.•Looking them in the eye makes them feelthat they are influencing what you say.•Eye contact allows the presentation toapproximate conversation—the audiencefeels much more involved.
Body LanguageNO-NO’s•Lean on or grip the podium•Rock or sway in place•Stand immobile•Use a single gesture repeatedly•Examine or bite your fingernails
Body LanguageNO-NO’s•Cross your arms in front of your chest•Use obviously practiced or stilted gestures•Chew gum or eat candy•Click or tap your pen, pencil or pointer
Body LanguageNO-NO’s•Lean into the microphone•Shuffle your notes unnecessarily•Tighten your tie or otherwise play withyour clothing•Crack your knuckles•Jangle change or key in your pocket
Voice•Voice Intelligibility•Articulation•Pronunciation•Vocalized pauses•Overuse of stockexpressions•Substandardgrammar•Voice Variability•Rate of speech•Volume•Pitch or tone•Emphasis
Preparing Content•Analyze your AUDIENCE.•Define what ACTION you want them totake.•Arrange your ARGUMENT to movethem.3 A’s
Analyze Your Audience•What are their names, titles,backgrounds, reasons for attending,etc…?•What are their big concerns?•What are their objectives, fears, hotbuttons, and attitudes?
Analyze Your Audience•What is their perception of you andyour institution?•What are their questions likely tobe?•What is personally at stake forthem?•How much detail do they need?
Define What Action•What action do you want theaudience to take?•Define it in terms of the audience.•What will they feel, believe, and doafter hearing your talk?
Arranging Your Argument1. Shake hands with the audience.2. Get to the point.3. Present your theme.4. Tell ‘em.5. Develop your agenda point by point.6. Summarize and recommend.
Questions & Answers“Does anyone have anyquestions for my answers?”-Henry Kissinger
Questions & Answers•Beginning of a whole newinteractive presentation•Opportunity to make a point•Most presentations are won or losthere
Questions & Answers•Anticipate lines ofquestioning•Rehearse•Don’t rank questions•Keep answers brief•Be honest—don’t BS•Avoid negative words•Don’t repeat negativequestions•Clarify question•Defer to experts•Move your eyes offquestioner•If negative, end yourresponse focused onsomebody else
NEVER arguewith a member ofthe audience.THE RULE
Instead…•Look at the questioner.•Remain neutral and attentive.•Listen to the whole question.•Pause before you respond.•Address the questioner, then move youreyes to others.
Easy as A B C“I can’t Answer thatquestion Because …,but I Can tell you…”
“Better to keep yourmouth shut and appearignorant than open itand remove all doubt.”-Mark Twain
“Make sure you have finishedspeaking before your audiencehas finished listening.”-Dorothy Sarnoff