2bd4 nonverbalcommunicationmodern sample[1]

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2bd4 nonverbalcommunicationmodern sample[1]

  1. 1. Non Verbal Communication
  2. 2. Definition <ul><li>Transmission of messages by a medium other than speech or writing. </li></ul>www.readysetpresent.com Page
  3. 3. Non Verbal Communication www.readysetpresent.com Page
  4. 4. Non Verbal Communication <ul><li>Definition (1 of 15) </li></ul><ul><li>Non-spoken context within where all face-to-face communication takes place. </li></ul><ul><li>Every conscious or subconscious behavior is suffused with meaning without which all verbal communication would be ambiguous. </li></ul>www.readysetpresent.com Page
  5. 5. Non Verbal Communication <ul><li>Definition (2 of 15) </li></ul><ul><li>Non-verbal communication includes: </li></ul><ul><ul><li>Pitch. </li></ul></ul><ul><ul><li>Speed. </li></ul></ul><ul><ul><li>Tone. </li></ul></ul><ul><ul><li>Voice volume. </li></ul></ul><ul><ul><li>Gestures. </li></ul></ul><ul><ul><li>Facial expressions. </li></ul></ul>www.readysetpresent.com Page
  6. 6. Non Verbal Communication <ul><li>Definition (3 of 15) </li></ul><ul><li>Non-verbal communication includes: </li></ul><ul><ul><li>Body posture. </li></ul></ul><ul><ul><li>Stance. </li></ul></ul><ul><ul><li>Proximity. </li></ul></ul><ul><ul><li>Eye movements. </li></ul></ul><ul><ul><li>Dress and appearance. </li></ul></ul><ul><ul><li>Eye contact. </li></ul></ul>www.readysetpresent.com Page
  7. 7. Non Verbal Communication <ul><li>Definition (4 of 15) </li></ul><ul><li>Sending and receiving messages in a variety of ways without the use of verbal codes (words).  </li></ul><ul><li>Both intentional and unintentional although most speakers / listeners are not conscious of this.  </li></ul>www.readysetpresent.com Page
  8. 8. Non Verbal Communication <ul><li>Definition (5 of 15) </li></ul><ul><li>It also includes: </li></ul><ul><ul><li>Touch. </li></ul></ul><ul><ul><li>Glance. </li></ul></ul><ul><ul><li>Vocal nuance. </li></ul></ul><ul><ul><li>Pause (silence). </li></ul></ul><ul><ul><li>Intonation. </li></ul></ul><ul><ul><li>Smell. </li></ul></ul><ul><ul><li>Word choice and syntax. </li></ul></ul><ul><ul><li>Sounds (paralanguage). </li></ul></ul>www.readysetpresent.com Page
  9. 9. Non Verbal Communication <ul><li>Definition (6 of 15) </li></ul><ul><li>Definition (CBC): “nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener] (Samovar et al).  </li></ul>www.readysetpresent.com Page
  10. 10. Non Verbal Communication <ul><li>Definition (7 of 15) </li></ul><ul><li>Research suggests that only 7% effect is produced by spoken word. </li></ul><ul><li>38% by tone, inflexion, and other elements of voice. </li></ul>www.readysetpresent.com Page
  11. 11. Non Verbal Communication <ul><li>Definition (8 of 15) </li></ul><ul><li>55% by body language, movements, eye contact, etc. </li></ul><ul><li>Based upon Mehrabian's Research (see next page 3 pages) </li></ul>www.readysetpresent.com Page
  12. 12. 65 Non-Verbal Behaviors (1 of 13) <ul><li>Region - mid section (Arms and hands): </li></ul><ul><li>Cupping/bowl like </li></ul><ul><ul><li>Inner thoughts dreams. </li></ul></ul><ul><li>Brush off </li></ul><ul><ul><li>Not accepting what is said. </li></ul></ul><ul><li>Cutting gestures </li></ul><ul><ul><li>Difficult of abstract concepts. </li></ul></ul>www.readysetpresent.com Page

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