This document discusses past library surveys and information studies from the 1920s to the 1960s that used positivist methodologies like counting instances of use. It proposes taking a more qualitative approach using methods like structured observation, unstructured observation, and interviews. The research process would involve gaining entry to organizations, observing information use, analyzing qualitative data, designing and analyzing questionnaires, and evaluating projects. Key findings would be a model showing how information use maintains professional competency in bureaucracies, a model of information-seeking behavior, and a model of effective research methods emphasizing the primacy of observation.

1. Project INISS Revisited - information and tasks in a professional bureaucracy Professor Tom Wilson

9. Results reflecting instrumentality - 1

10. Results reflecting instrumentality - 2

11. Results reflecting instrumentality - 3

14. Illustration of research methods