Government And Social Computing

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Presentation to Web Standards Group on 26 July 2007. Details a case study on the use of certain social computing tools -- wikis and tagging -- to bring allow two groups to share their world-views of information.

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  • Government And Social Computing

    1. 1. Goldilocks and the Three Bears: a story about social computing in government Matthew Hodgson Web and Information Management Service Offering Lead, ACT SMS Management & Technology
    2. 2. Goldilocks and Porridge
    3. 3. Three Bears and Porridge
    4. 4. Information Disconnect
    5. 5. Govt. Department and Information Disconnect
    6. 6. The Problem <ul><li>“ How can you determine what’s in these reports so that one world view can inform the other?” </li></ul><ul><li>“ How do you create business processes and tools that connects these two world views of information?” </li></ul>- Mark Allenby, SMS Consultant
    7. 8. A typical approach Might meet the businesses needs Would it meet users’ needs?
    8. 9. Using a taxonomy? <ul><li>Issues </li></ul><ul><li>Need to have a finite set of ‘things’ to build a good taxonomy </li></ul><ul><li>Content of reports are not finite and change over time </li></ul><ul><li>Doesn’t fit people’s personal view of information </li></ul><ul><li>No one will use it (except for the experts) </li></ul><ul><li>Extensibility </li></ul><ul><li>Taxonomy needs to be redesigned to adapt to new information </li></ul>
    9. 10. <ul><li>Issues </li></ul><ul><li>Good as a ‘filing cabinet’ for documents </li></ul><ul><li>Good for records managers </li></ul><ul><li>Not designed to match the way users’ think about their own information (corporate way only) </li></ul><ul><li>Not designed for other things like ‘sharing information’ </li></ul><ul><li>Tower Software uses a wiki to share knowledge and information </li></ul>Using TRIM?
    10. 11. A tagging approach <ul><li>“… instead [of using a system], you may want to capture and communicate… the essence of what is talked about by using free text tagging (like they do with blogs and wikis)…” </li></ul>- Matt’s response
    11. 12. Selling tagging Currently tracking over 8 million tags 5 years and millions of tags and users 8 years worth of tagged, public, online diary and information websites All user/self-classified information
    12. 13. Tagging = users’ view of information <ul><li>Benefits for users: </li></ul><ul><li>Chosen by the user </li></ul><ul><li>Not part of a formal taxonomy (my way, not the corporate way of thinking) </li></ul><ul><li>Adapts easily to new information </li></ul><ul><li>Flexible and easy to use </li></ul><ul><li>Benefits for the business: </li></ul><ul><li>People want to use it - high level of participation </li></ul><ul><li>Information still gets classified </li></ul><ul><li>Tag clouds show frequency of terms for reporting </li></ul>
    13. 14. Applying Garrett’s User-Centred Design Methodology See also: http://www.jjg.net/ia/
    14. 15. Scope phase <ul><li>Big gaps in information and little communications between stakeholders and the Department due to different world-views </li></ul><ul><li>Some documented process , but without documented workflow or governance </li></ul><ul><li>No tools or supporting systems </li></ul>
    15. 16. Solution <ul><li>Facilitate information storage & communication </li></ul><ul><li>Create a place to share information and knowledge </li></ul><ul><li>Invite and encourage stakeholders to participate </li></ul><ul><li>Establish governance </li></ul><ul><li>Document roles and responsibilities </li></ul><ul><li>Document process </li></ul><ul><li>Provide tools and systems </li></ul><ul><li>Support business process </li></ul><ul><li>Support the way people think about their own information </li></ul><ul><li>If tools are usable they will be used </li></ul><ul><li>Focus on connecting people, information and knowledge </li></ul>
    16. 17. Tagging and Topic Maps Topic maps = connected information
    17. 18. Wikis to store knowledge
    18. 20. Department’s term in their Corporate taxonomy Related tags users have Created and related to the term ‘policy’
    19. 21. Social computing tools in this case study <ul><li>Tagging </li></ul><ul><li>Good for user classification of information </li></ul><ul><li>Good for representing information based on the user’s own world-view </li></ul><ul><li>Wikis </li></ul><ul><li>Good for communication - sharing information and knowledge </li></ul><ul><li>Easy to create and maintain content </li></ul><ul><li>Easy and cheap to setup </li></ul><ul><li>Topic Maps </li></ul><ul><li>The glue that connects disconnected information </li></ul>
    20. 22. Key messages <ul><li>The more our computers are connected, the more we realise how disconnected our information is </li></ul><ul><li>Social computing tools can connect people, information and knowledge </li></ul><ul><li>Use social computing tools in “smart ways” to serve growing user demand to interact directly with government </li></ul><ul><li>Remember to concentrate on the “social”-part, not the “computing” part </li></ul>
    21. 23. … happily ever after <ul><li>Blog: magia3e.wordpress.com Email: mhodgson@smsmt.com Web: www.smsmt.com </li></ul>

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