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A New Approach To Resolving Office Noise #wtrends

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Presentation by Nigel Oseland, Workplace Unlimited at Workplace Trends: Environments for Wellness and Health Wednesday 14th October 2015 More information at http://www.mem-events.com/event-workplace-trends-environments-for-wellness-and-health-8

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A New Approach To Resolving Office Noise #wtrends

  1. 1. Workplace Trends, © Oseland 2015 A New Approach to Resolving Office Noise Nigel Oseland PhD CPsychol @oseland www.workplaceunlimited.com www.workplaceunlimited.blogspot.co.uk 
  2. 2. Workplace Trends, © Oseland 2015 Noise causes dissatisfaction Highly Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied Oldman (2015) Leesman Review 
  3. 3. Workplace Trends, © Oseland 2015 Noise is a primary cause of reduction in productivity and can contribute to stress and illness which can also contribute to absenteeism and turnover of staff (Abbot, 2004) Noise reduces productivity 53% of respondents say the workplace enables them to work productively (Oldman, 2015) 
  4. 4. Workplace Trends, © Oseland 2015 What is noise “Noise is unwanted sound” Sound level = 25% variance 50%+ psychological factors Think psychoacoustics 
  5. 5. Workplace Trends, © Oseland 2015 Focussing on the physical Sound level measurement Weightings dB(A) Time averaging RT, ST, STI, SII, AI, D2S, LpAS4m etc 25% variance 
  6. 6. Workplace Trends, © Oseland 2015 What is psychoacoustics? “Psychoacoustics is the scientific study of the psychological and physiological responses associated with sound” Study of how people perceive, interpret and react to sound 
  7. 7. Workplace Trends, © Oseland 2015 Evidence based approach Literature Review develop hypotheses Tool Development apply hypotheses On-line Survey verify hypotheses Intervention Study test tool 
  8. 8. Workplace Trends, © Oseland 2015 Survey sample UK 50.2% Netherlands 18.6% Sweden 3.3% North America 9.1% Australia 5.4% Germany 3.3% Rest of World 10.1% 516 responses 
  9. 9. Workplace Trends, © Oseland 2015 Noise does affect productivity 64.9 25.0 10.1 -ve zero +ve % Performance 6.1 20.0 36.4 24.9 12.6 Very much so Mostly A little Not really Definitely not Noise effect on Productivity Mean effect of noise in workplace = -5.1% 
  10. 10. Workplace Trends, © Oseland 2015 0 5 10 15 20 25 30 35 40 45 50 Work from home or elsewhere Move to quiet pod or breakout Come in early or work late Wear headphones/earplugs Move to a meeting room Raise the issue with colleagues Move to another desk Build a physical barrier Move to another team or organisation % Response Coping mechanisms 
  11. 11. Workplace Trends, © Oseland 2015 Factors affecting noise impact • Personality type • Work activity • Perceived control • Design features • Personal factors • Place of work 
  12. 12. Workplace Trends, © Oseland 2015 Me Closed-minded Openness Disorganised Introverted Disagreeable Emotionally stable Conscientiousness Extraversion Agreeableness Neuroticism Wife Closed-minded Openness Disorganised Introverted Disagreeable Emotionally stable Conscientiousness Extraversion Agreeableness Neuroticism Big 5 personality traits John & Srivastava (1999) The Big Five trait taxonomy. Handbook of Personality: Theory and Research. Guilford Press. 
  13. 13. Workplace Trends, © Oseland 2015 Extreme ratings • Ratings on ends of scales (± 1 σ ) indicate extremes • Compared: – low – medium – high ratings on all scales 
  14. 14. Workplace Trends, © Oseland 2015 Noise perception metric Percentage performance Ability to carry out work Wellbeing Stress Productivity Concentration Distraction Interruption Personality & performance 
  15. 15. Workplace Trends, © Oseland 2015 Noise perception metric Opennes s Conscientiou s Extroversion Agreeabl e Neurotic Percentage performance X   X X Ability to carry out work X  X X  Wellbeing X   X  Stress X X    Productivity X   X  Concentration X     Distraction X X X   Interruption X  X X X All statistically significant but small effect Introvert-extrovert performance difference of 3% Personality & performance 
  16. 16. Workplace Trends, © Oseland 2015 • Extroverts spend less time: – in the office – in heads-down work – computing • More open spend less time: – in the office – computing • Neurotic spend more time: – in heads-down work Work activity & personality 
  17. 17. Workplace Trends, © Oseland 2015 Time concentrating All statistically significant, orange = small effect, green = medium/large effect Noise perception metric Concentra- tion Percentage performance X Ability to carry out work X Wellbeing X Stress X Productivity X Concentration  Distraction X Interruption  + difficulty in making decisions 
  18. 18. Workplace Trends, © Oseland 2015 Perceived control Noise perception metric Concentra- tion Perceived Control Percentage performance X  Ability to carry out work X  Wellbeing X  Stress X  Productivity X  Concentration   Distraction X  Interruption   All statistically significant, orange = small effect, green = medium/large effect 
  19. 19. Workplace Trends, © Oseland 2015 Ability to screen noise Noise perception metric Concentra- tion Perceived Control Screening Ability Percentage performance X   Ability to carry out work X   Wellbeing X   Stress X   Productivity X   Concentration    Distraction X   Interruption    All statistically significant, orange = small effect, green = medium/large effect 
  20. 20. Workplace Trends, © Oseland 2015 Noise perception metric Concentra- tion Perceived Control Screening Ability Design Effectiveness Percentage performance X    Ability to carry out work X    Wellbeing X    Stress X    Productivity X    Concentration     Distraction X    Interruption     Acoustic design All statistically significant, orange = small effect, green = medium/large effect 
  21. 21. Workplace Trends, © Oseland 2015 -12 -10 -8 -6 -4 -2 0 -6 -4 -2 0 2 4 6 8 10 12 %Performance Acoustic Design Index r = 0.49 p = 0.05 Weighted binned regression Acoustic design index (ADI) 
  22. 22. Workplace Trends, © Oseland 2015 Key contributing variables Noise perception metric Entered variables Variance Percentage performance Screening, Design 13% Ability to work Screening, Design, Home-working 25% Wellbeing Screening, Design, Extroversion, Openness 17% Stress Screening, Design, Age, Neuroticism, Openness 25% Productivity Screening, Design, Age 27% Concentration Screening, Control, Neuroticism 40% Distraction Screening, Control, Home-working 41% Interruption Screening, Control, Heads-down 26% 
  23. 23. Workplace Trends, © Oseland 2015 People-centred solutions Displace Avoid Reduce Educate DARE 
  24. 24. Workplace Trends, © Oseland 2015 Collaboration space Social space Teleconfrence pods Contain noise Displace 
  25. 25. Workplace Trends, © Oseland 2015 Avoid Offer choice of work settings Freedom over work hours Provide quiet or personality zones Avoid “loud speech” in open-plan 
  26. 26. Workplace Trends, © Oseland 2015 Reduce Control density & desk size Provide absorbing & insulating materials Use partitioning & screens Allow headphones Consider soundscapes 
  27. 27. Workplace Trends, © Oseland 2015 Educate Acoustic etiquette Do not disturb signals Perceived control Visual design cues 
  28. 28. Workplace Trends, © Oseland 2015 Solution process Work Activity Personality Profiles Physical Environment Individual Factors Specific Work Settings Etiquette & Behaviour Spatial Layout & Zoning Evaluation Acoustic Treatment Training & Change Management Design & Architecture Organisational Management AdviceSolutions 
  29. 29. Workplace Trends, © Oseland 2015 Free resources Oseland & Hodsman (2015) Planning for Psychoacoustics: A Psychological Approach to Resolving Office Noise Distraction. Workplace Unlimited. Oseland (2015) Psychoacoustics Survey Results: Psychological Factors Affecting Noise Distraction. Workplace Unlimited. Email oseland@workplaceunlimited.com or paige.hodsman@ecophon.co.uk 
  30. 30. Workplace Trends, © Oseland 2015 Thank You Nigel Oseland PhD CPsychol @oseland www.workplaceunlimited.com www.workplaceunlimited.blogspot.co.uk 

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