68% of customers search and refer feedbacksfrom purchased customers before buying96% of unhappy customers don’t complain,91% of those will simply leave and never come back56%-70% of customers will do business with youagain if their problems are resolved.
If you take Customer Service as your toppriority, you must take a look at the solution
It’s a Magento extension to help you build the perfect feedback system Allow users (store owner, customers) to interact and support each other Encourage customers to make more reviews and comments on your store Provide more information and increase creditability of your store www.magestore.com
After installing the extension, your own Social Voice system can be generated like this: Customers create a topic which can be a question, problem, idea or praise Customerscan see other user’s topics www.magestore.com
Users easily interact with each other by replying to a topic www.magestore.com
Customers can answer the questions, leave comments, discuss the issues, share their ideas… Product(s) Social related to Buttons the topic Suggested Users can keywords for searchingattach files to the reply www.magestore.com
Social Voice system allows customers to leave feedbacks to a specific product right onthe Product Page.
Besides, all feedbacks related to a specific product in yourstore will be listed and displayed on its Product Page. Topics about a product are shown at the bottom of the Product Page
Social Voice extension also allows customers to create andview topics on your Facebook fanpage just like on your store. Feedbacks on Facebook and on your store will be synchronized.
It requires little effort to find out many feedback applications for your sitessuch as Get Satisfaction, Uservoice, SuggestionBox…These applicationsoffer a variety of features for professionals but they still make someinconveniences if you own a Magento site.
Social Voice extension is designed to be totally compatible withMagento sites, helping you easily manage your website. Built-in extension (Configure directly inadmin section, no dependence on 3rd party) Leave feedbacks right on Product Page Customizable Theme & White labelavailable to all editions Open source Good price compared to its functions No additional expenses required
Free Lifetime SupportFree Updates and bugFixesMoney Back Guarantee30 Days, no questionsasked www.magestore.com