Best practices in the call center a customer touch-point methodology

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Best practices in the call center a customer touch-point methodology

  1. 1. Request FREE - Best Practices in the Call Center - A CustomerTouch-Point Methodology Description: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include WebSelf-Service, Interactive Voice Response, Contact Center Agents,and Face-to-Face transactions. By tracking the interplay betweenthese, you can more easily identify meaningful key performanceindicators.Browse through our extensive list of FREE Business, Computer, Engineering andTrade magazines, eBooks, publications and newsletters to find the titles that bestmatch your skills; topics include management, marketing, operations, sales, andtechnology. Simply complete the application form and submit it. All are absolutelyfree to professionals who qualify.

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