Butler Lies From Both Sides    Actions and Perceptions of Unavailability            Management in TextingLindsay        Ma...
2 Availability Management Activities and social processes related to initiating, concluding,or coordinating social interac...
3Background    Availability Management        • Butlers served to manage our availability        • Now often managed throu...
4      Butler Messages Text messages sent to manageone’s availability or unavailability.
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6Unavailability Management • Constant connectivity is often assumed • Can be useful for coordination • People also seek to...
7        Butler Lies  Deceptive butler messages;deceptive text messages sent to manage one’s (un)availability.
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12Butler Lies• Used to avoid social interaction or explain a communication failure• Exploit ambiguities in online communic...
13Research Questions 1. What are the actual and perceived rates of lying    in text messaging? 2. How accurate are receive...
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22    I really didn’t have to           I bet she didn’t really        work that day...                 have to work...Sen...
23    I really didn’t have to           I bet she didn’t really        work that day...                 have to work...   ...
24RQ1: Actual Rate of Lying
25RQ1: Perceived Lying Rate
26RQ2: Prediction Accuracy
27RQ2: Prediction AccuracyTruthful messages falsely perceived as deceptive                                  I bet she had ...
28RQ2: Prediction AccuracyDeceptive messages accurately detected     I was not yet near the door. i             I dont thi...
29RQ2: Prediction AccuracyDeceptive messages accurately detected         I couldn’t respond                     she had ti...
30RQ3: Emotional ImpactFor detected lies
31RQ3: Emotional ImpactFor detected lies
32RQ3: Emotional ImpactSenders often felt worse than receivers       there was a problem i   had to help my family with bu...
33RQ3: Emotional ImpactSometimes neither sender nor receiver felt bad     I was not yet near the door. i             I don...
34Summary of Findings • Butler lies occur more frequently than other lies • Receivers expect that they are being lied to •...
35Design Implications • Social value of butler lies • Plausibility threatened by  additional information • Not taken at fa...
36Limitations & Future Work
37        Lindsay         Madeline        Jeremy          Jeff        Reynolds         Smith          Birnholtz     Hancoc...
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CSCW 2013: Butler Lies from Both Sides

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Presented February 26, 2013 at CSCW in San Antonio, TX.

Reynolds, L., Smith, M.E., Birnholtz, J., Hancock, J. Butler Lies From Both Sides: Actions and Perceptions of Unavailability Management in Texting, To be presented at the Conference on Computer-Supported Cooperative Work (CSCW 2013), February 23-27, 2013.

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CSCW 2013: Butler Lies from Both Sides

  1. 1. Butler Lies From Both Sides Actions and Perceptions of Unavailability Management in TextingLindsay Madeline Jeremy JeffReynolds Smith Birnholtz Hancock Cornell CSCW 2013 Northwestern University San Antonio, TX University
  2. 2. 2 Availability Management Activities and social processes related to initiating, concluding,or coordinating social interaction.
  3. 3. 3Background Availability Management • Butlers served to manage our availability • Now often managed through technology
  4. 4. 4 Butler Messages Text messages sent to manageone’s availability or unavailability.
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  8. 8. 6Unavailability Management • Constant connectivity is often assumed • Can be useful for coordination • People also seek to avoid communication • Deception is a strategy for availability management[Perry et al., 2001; Turkle, 2011; Vanden Abeele & Roe, 2008; Weilenmann, 2003]
  9. 9. 7 Butler Lies Deceptive butler messages;deceptive text messages sent to manage one’s (un)availability.
  10. 10. 8
  11. 11. 9
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  13. 13. 1111
  14. 14. 12Butler Lies• Used to avoid social interaction or explain a communication failure• Exploit ambiguities in online communication• Depend on norms and technological features• Serve to maintain relationships
  15. 15. 13Research Questions 1. What are the actual and perceived rates of lying in text messaging? 2. How accurate are receivers when predicting which messages are deceptive? 3. What is the emotional impact of telling and being told butler lies?
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  24. 24. 22 I really didn’t have to I bet she didn’t really work that day... have to work...Sender Receiver Oh, I would love to, but I have to work this afternoon, sorry!
  25. 25. 23 I really didn’t have to I bet she didn’t really work that day... have to work... ReceiverSender Receiver Oh, I would love to, but I have to work this afternoon, sorry!
  26. 26. 24RQ1: Actual Rate of Lying
  27. 27. 25RQ1: Perceived Lying Rate
  28. 28. 26RQ2: Prediction Accuracy
  29. 29. 27RQ2: Prediction AccuracyTruthful messages falsely perceived as deceptive I bet she had her phone just mentally texted back Hii sorry I didnt have ym hpone Sender Receiver
  30. 30. 28RQ2: Prediction AccuracyDeceptive messages accurately detected I was not yet near the door. i I dont think he was actually could see it... but I was still about 50 walking in the door. I think he was a yards from being there. little further away. Im walking in the upstairs door now Sender Receiver
  31. 31. 29RQ2: Prediction AccuracyDeceptive messages accurately detected I couldn’t respond she had time to eat two to several texts from this person different leisurely lunches with while doing my worksheet, but I friends as she later told me but not responded to texts from some 10 seconds to text me back? other people ok sry 4 my horrible txting abilities i am done that awful wrk sheet! Sender Receiver
  32. 32. 30RQ3: Emotional ImpactFor detected lies
  33. 33. 31RQ3: Emotional ImpactFor detected lies
  34. 34. 32RQ3: Emotional ImpactSenders often felt worse than receivers there was a problem i had to help my family with but an emergency can be interpreted saying emergency might be a bit in many different ways extreme 3 fam emergency. 1 text u in a lil Sender Receiver
  35. 35. 33RQ3: Emotional ImpactSometimes neither sender nor receiver felt bad I was not yet near the door. i I dont think he was actually could see it... but I was still about 50 walking in the door. I think he was a yards from being there. little further away. 1 Im walking in the 1 upstairs door now Sender Receiver
  36. 36. 34Summary of Findings • Butler lies occur more frequently than other lies • Receivers expect that they are being lied to • Receivers are worse at detecting butler lies • Senders feel worse about deceptions
  37. 37. 35Design Implications • Social value of butler lies • Plausibility threatened by additional information • Not taken at face value • Allow for more discretion [Aoki & Woodruff, 2005; Reynolds et al., 2011]
  38. 38. 36Limitations & Future Work
  39. 39. 37 Lindsay Madeline Jeremy Jeff Reynolds Smith Birnholtz Hancocksocialmedia.northwestern.edu sml.comm.cornell.eduThis work was partially funded by NSF (Award #0915081) and made possible by valuable research assistance from Jon Culver, Mark Thomas, and Jin Zhao.

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