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Kriss Rochefolle: "How to Convince Your Boss to Say "Yes!" to Chaos Engineering" - Chaos Conf 2018


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Kriss Rochefolle: "How to Convince Your Boss to Say "Yes!" to Chaos Engineering" - Chaos Conf 2018

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Kriss Rochefolle: "How to Convince Your Boss to Say "Yes!" to Chaos Engineering" - Chaos Conf 2018

  1. 1. « We will break everything in production, and that will be fun! » The «coming with big clogs — Gros Sabots» way
  2. 2. Experienced IT executive providing tech & organization to improve #quality & #agility for IT systems, #ChaosEngineering fan Co-author of French DevOps book Who am I ?
  3. 3. French National Railway Company Founded in 1938. First e-Commerce website in France IT Leader in mobility, transform your journey into an amazing experience Where is my playground ? 99,997% SLA availability OUR RECORD 39 TICKETS SOLD by SECOND SPEED RECORD 574.8 KM/H
  4. 4. Our story of Chaos Engineering 2015 2016 2018 Birth of an ambition : Chaos Monkey EXPERIMENTATION INDUSTRIALIZATION All critical applications run Chaos experiment 2017 OUR BESTIARY IS BORN IN OCTOBER 1ST DAYS OF CHAOS Detection : 87% Diagnostic : 73% Resolution : 45% RUN IN PRODUCTION First Chaos Monkey in production… …and production is still up 2ND DAYS OF CHAOS 3RD DAYS OF CHAOS To follow our experiment, birth of the
  5. 5. How to convince your boss and make them say “Yes!” to Chaos Engineering?
  6. 6. ROI Way… …rational way
  7. 7. Rational way is not enough…
  9. 9. Influence Strategies
  10. 10. Step #1 Make it sound familiar
  11. 11. In front of unknown 3 choices : Fight Freeze Fly away.
  12. 12. Use social network to spread the news
  13. 13. Step #2 Identify your players
  14. 14. Adjust your story to the different directors of your executive board Sociodynamics
  15. 15. Foes Mutineer, Moaners and Opponents They are a handful. However they have the ability to cause great damage to the synergy within the project team. Opponents and Mutineers are against your project for various reasons and they take any opportunity to antagonize the project delivery. This handful of individuals may rally those on the fence to be antagonistic towards the project. Established who they are, their concerns and evaluate if they can be resolved e.g. do they want to be more involved. If not, contain their impact on the passives as they would sway against you.
  16. 16. Friends These are a dream as they are Promoters. They go out of their way to support the project. They are dedicated to their task, quick to provide resources and aid in issue resolution. It is important to know these individuals and maintain them as allies. Ensure you understand what is critical to them to make the delivery. Zealots and Influencers
  17. 17. They define 40–80% of the stakeholders. Despite ones excellent inter personal skills you may not be able to reach all your stakeholders. A key asset in winning the masses is using influencers who run your campaign and positively influence the passives. As passives are impressionable they are easily swayed based on the feel in your project and it’s important they moved in your preferred direction. Winning the passives increase the synergy with your project team and increase the chances of project success. They need to feel part and parcel of the project i.e. are consulted and informed in what is going on. Fence Passives & Waverers
  18. 18. Step #3 The right story for your players
  19. 19. Very simple view of our brain, it is far more complex. Once the conditions of a serene exchange are here and the players identified, it is possible to proceed to the next step. MacLean Triune brain Our target
  20. 20. Play with emotions
  21. 21. … like fear : major outage happens so fast
  22. 22. … and may cost a lot
  23. 23. Sometimes… it is just a matter of time It is during this type of incident that you should not hesitate to be opportunistic to advance your pawns, to propose new practices that will limit the impact in future incidents.
  24. 24. Werner Vogels VP & CTO at “Everything fails all the time” The main point is no more to avoid failures, but to limit impact of those failures.
  25. 25. Resilience « Did not even hurt me ! » One of the best way to deal with impact is resilience —Ability to recover quickly from difficulties.
  26. 26. Better experiment in production during day time with everyone available, thus training teams and limit impact, …instead of react during night outage with sleepy people and limited resources. The final goal of Chaos Engineering is to sleep like a log, without worrying about issues. Sleep like a log
  27. 27. Red Queen hypothesis Proposed in 1973 by Leigh Van Valen The Red Queen Hypothesis in evolutionary biology states that to survive an evolving system, one must co-evolve with the best traits to survive that system. As the economy declines and evolves, your role as entrepreneur is to develop survival skills to keep your business in the running.
  28. 28. It’s all new, but not really #disasterRecovery #incidentManagementSystem #CrisisManagement
  29. 29. You are not alone…
  30. 30. …and it is just the beginning Evolution of “Chaos Monkey” vs “Chaos Engineering” since June 2010 on Google Trends Chaos Engineering au sein du Technology Radar de ThoughtWorks
  31. 31. For the more adventurous, highlight the innovative side and precursors of these practices. Even if we are more and more, it is a discipline that remains to be explored. Explore a new playground
  32. 32. The right story for your players
  33. 33. Wait ! Still not convinced
  34. 34. ROI Influence tactics to engage
  35. 35. engagement : 3% engagement : 31% *We do not suffer pressure, we drink it !
  36. 36. Paris Chaos Engineering Meetup chaos-engineering- community