Managing Change in a Business Transformation Environment


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Presentation given at the Transformation Imperative meeting in Detroit on 11/11/2008 sponsored by Satyam

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  • Managing Change in a Business Transformation Environment

    1. 1. Managing Change in a Business Transformation Environment Mike Kavis Kavis Technology Consulting
    2. 2. Transformational Initiatives Service-Oriented Architecture (SOA) Business Process Management (BPM)
    3. 3. Top 10 Reasons why SOA Initiatives Fail
    4. 4. 1. Fail to explain the business value of SOA
    5. 5. 2. Underestimate the impact of organizational change
    6. 6. 3. Fail to secure strong executive sponsorship
    7. 7. 4. Attempt to do SOA “on the cheap”
    8. 8. 5. Lack the required skills to deliver SOA
    9. 9. 6. Poor project management
    10. 10. vs 7. Think of SOA as a project not an architecture
    11. 11. 8. Underestimate the complexity of SOA
    12. 12. Source: Web Layers 9. Fail to implement and adhere to SOA governance
    13. 13. 10. Let the vendors drive your architecture
    14. 14. Case Studies Property of Kavis Technology Consulting Permission required for reuse <ul><li>Catalogue Retailer </li></ul><ul><ul><li>30 year old mainframe systems </li></ul></ul><ul><ul><li>No online presence </li></ul></ul><ul><ul><li>Lacked internal skills </li></ul></ul><ul><li>Solution </li></ul><ul><ul><li>Hired .Net developers to build UI </li></ul></ul><ul><ul><li>Extended mainframe through integration layer </li></ul></ul><ul><ul><li>Substantially improved revenue w/ecommerce </li></ul></ul>
    15. 15. Case Studies Property of Kavis Technology Consulting Permission required for reuse <ul><li>Loyalty Marketing Company </li></ul><ul><ul><li>Outdated business processes </li></ul></ul><ul><ul><li>Slow order cycles </li></ul></ul><ul><ul><li>Declining customer satisfaction </li></ul></ul><ul><li>Solution </li></ul><ul><ul><li>Invested in BPMS tools and process reengineering </li></ul></ul><ul><ul><li>Built new composite UI and extended legacy </li></ul></ul><ul><ul><li>Tapped into BI tools </li></ul></ul><ul><ul><li>Huge cost savings and revenue increases </li></ul></ul>
    16. 16. Why do people resist change? “ People Don’t Hate Change, They Hate How You’re Trying to Change Them” Michael T. Kanazawa
    17. 17. What Causes Resistance? Uncertainty, confusion, trust, job security, WIIFM (“What’s in it for me?”)
    18. 18. What Causes Resistance? Working across silos, Doing things differently then we always have
    19. 19. Plan for Change John Kotter’s 8 Steps to Change
    20. 20. Step 1 – Establish Urgency Build Strong Business Case Promote Future State
    21. 21. Step 2 – Form Powerful Guiding Coalition Secure Strong Executive Sponsorship Build team of change agents
    22. 22. Step 3 – Create a Vision Create SOA Roadmap Clearly define life in the Future State
    23. 23. Step 4 – Communicate Vision Communicate Roadmap & Future State Use all means of communication, talk in their language
    24. 24. Step 5 – Empower others to act on Vision Engage middle managers Share accountability and responsibility
    25. 25. Step 6 – Plan for and create short-term wins Start small and manageable Deliver early and often, incremental steps
    26. 26. Step 7 – Improve and Produce more Change Apply lessons learned Leverage services from previous steps
    27. 27. Step 8 – Institutionalize new approaches Continue to mature Governance Model Show business benefits, metrics
    28. 28. Key Take Away If you don’t know where they are going…. Any road will take you there!