AcrossAreas</li></li></ul><li>UNIT4, the holding<br />
OUR STRATEGY<br />Leading national and European manufacturer in Solutions of Management (ERP&CRM) for Companies, Public Organisms and Health, both in sale and in payment for use (Saas) compromised with the Quality and the Service, and pioneer in R+D.<br />OurSolutions<br />UNIT4 ekon<br />UNIT4 Agresso Business World<br />UNIT4 Coda<br />UNIT4 CRM Services & Solutions<br />Our Target<br />BLINC (Business living in Change)<br />HeadquarterSliedrecht, Holanda<br />
ECONOMIC RESULT <br />Turnover: 394 M € (gwep up 27%)<br />EBITDA: 70,1 M € (gwep up 35%)<br />Offices: 19 countries<br />Employees: 3.500<br />The shares of the group quote in the stock exchange of Amsterdam (Euronext).<br />6<br />
CONSULTANTS SKILLS<br /><ul><li> Sponsor of the Project : is the figure in charge to exert a control on the resources and the planning of the project with the objective to guarantee the satisfactory delivery of the project in the decided terms.
Project Manager : responsible for the daily handling of the project, the resources, the plan of the project.
Functional Analyst : works with the users to review the business requirements and mapping these requirements with the application and the design of system.
Technical Architect : works in the definition of the required components of system and in the implementation of the appropriate technical and technological systems.
Programmers Siebel is expert in the development of the application.
Training : is expert in, once implanted the application, to give the suitable formation to the end users .</li></li></ul><li>Cloud Consulting<br />
Never forget, Siebel doesn´t works alone, need to have ERP, Legacy Systems Integration with other applications or solutions.</li></li></ul><li>Theeccvalues<br />lowcost<br />Infrastructure<br />Centralized <br />expertise<br />High efficiency levels<br />Short<br />communicationlines<br />One single source<br />Nearshore<br />vs <br />Offshore<br />Multilingual<br />One team<br />Cultural proximity<br />One <br />knowlegde base<br />International focus<br />Flexibility<br />
Theeccnear shore advantages<br /><ul><li>The ECC offers a complete remote outsourcing of the Siebel end-user, Helpdesk, providing support to end-users wherever they may be located.
The ECC team consists of expert, highly-skilled, multilingual technical and functional consultants that provide Siebel support in different languages.
This international focus of the ECC allows Siebel end users to communicate in their local language and allows our customers to maintain the specific cultural dimensions of each country, without driving up costs and without loosing efficiency.</li></li></ul><li>Theeccintegratedsupport<br /><ul><li>Customers looking for a single source of integrated support for their front- and back-office systems can rely on Unit4’s capabilities not only around Siebel but also on applications as ERP. (SAP, Agresso, eKon)
The ECC maintains the underlying databases, operating systems and hardware platforms of all supported business solutions.
The ECC performs proactive monitoring of the systems and performance related tasks to ensure high system availability according the AMS.
The ECC not only covers the functional and technical aspects of each system, but also the interfaces between them.</li></li></ul><li>Eccnear shore support, in short<br />What is it ?<br /><ul><li>A reliable, cost-effective, and dependable service consisting of any combination of Helpdesk (1st Level), 2nd Level Support, and Corrective/ Evolutionary software Maintenance (3rd Level)</li></ul>Why ?<br /><ul><li>Because the cost of infrastructure and personnel in Granada is one of the lowest in Europe, while the quality and experience of the staff is very high.
Because centralized and professionalized support achieves highest efficiency </li></ul>For Whom ?<br /><ul><li>For companies in need of a professional and stable support & development team
For companies that are considering outsourcing all or part of their support and/or development for the sake of maximizing cost effectiveness.</li></ul>How ?<br /><ul><li>Through a penalty-driven Service Level Agreement with guaranteed response and resolution times</li></li></ul><li>Whyus?<br /><ul><li>ProviderServices. (ConsultingPartner Oracle-Siebel from 1999)
Technnical, Technological and FunctionalProvider of CRM.
ImplementationMethodology of CRM “Optym”, Scrum & Accordingtothecustomer sector.
Optymstage<br />Customer<br />InteractiveDeployment<br />Agreement<br />Define<br />Prototype<br />Verification<br />Roll Out<br />Unit4<br />Pre- Roll Out<br /><ul><li>At the end of this phase will deliver:
Parts of incidents. The incident occurred after the entry into production during the period of support will be reflected in a part of incidences.</li></li></ul><li>Features and advancedOptym<br />Flexibility: to adjust or modify the solution even though it is in advanced stages of development.<br />Time tomarket: best of thebreed, outtothe box and customs.<br />Validation of businessmodels.<br />Agility and speed. <br />Feedback of theenduser.<br />Multiplesphases.<br />
Scrumfeatures<br /><ul><li>Scrumisgoodforsomekind of projects.
Scrumisgoodifthecustomerswaytothinkis in thelongterm.
SUCCESFULY STORY<br />“Nos decantamos por UNIT4 porque tienen un buen servicio, una larga experiencia y además nos<br />hicieron una buena oferta económica”.<br />Enrique Tirapu, responsable de sistemas de información de laboratorios Cinfa<br />Situación<br />Laboratorios Cinfa trabajaba con un ERP de elaboración<br />propia que necesitaba un complemento para implantar una<br />gestión orientada al cliente.<br />1. Confianza y preparación<br />“Queremos que UNIT4 no sea un simple colaborador, ya que<br />vemos en ellos a un partner tecnológico altamente cualificado”.<br />3. Seguridad y respaldo tecnológico<br />“Saber que es una empresa grande, con clientes de reconocido<br />prestigio y que además tiene una fábrica de desarrollo<br />en Granada y otra en Barcelona nos proporciona una gran<br />seguridad”.<br />