Safeguard Commercial Success with a Strategic Monitoring Approach

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Safeguard Commercial Success with a Strategic Monitoring Approach

  1. 1. © 2014 Forrester Research, Inc. Reproduction Prohibited 1 Safeguard Your Business with a Strategic Performance Monitoring Solution Featuring:
  2. 2. © 2014 Forrester Research, Inc. Reproduction Prohibited 2 ç Housekeeping •Please submit your questions to the Q&A window at anytime during the webinar. •This webinar is being recorded. You will be sent a link to the recording within 24 hours.
  3. 3. © 2014 Forrester Research, Inc. Reproduction Prohibited 3 ç Speakers John Rakowski Analyst Steve Francis Founder & Chief Product Officer Lawrence Rowell Systems & Security Manager
  4. 4. © 2014 Forrester Research, Inc. Reproduction Prohibited 4 Agenda •Forrester Research: Safeguard your business success with a strategic monitoring approach •Pacific Life: A successful example of strategic technology monitoring •LogicMonitor: Brief introduction to LogicMonitor as a strategic vendor
  5. 5. Making Leaders Successful Every Day
  6. 6. Prioritize Technology Monitoring To Safeguard Business Success John Rakowski Analyst April 30, 2014 @momskij
  7. 7. © 2014 Forrester Research, Inc. Reproduction Prohibited 7 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  8. 8. © 2014 Forrester Research, Inc. Reproduction Prohibited 8 What Do The Following Organizations Have In Common? 2013 – The Year Of The Computer Glitch
  9. 9. © 2014 Forrester Research, Inc. Reproduction Prohibited 9 Ultimately IT Faces The Blame!
  10. 10. © 2014 Forrester Research, Inc. Reproduction Prohibited 10 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  11. 11. Welcome To The Age Of The Customer 2010 2012 2015 Beyond What it means: Technology is the main catalyst for business success.
  12. 12. © 2014 Forrester Research, Inc. Reproduction Prohibited 12 Rising Technology Complexity 2013–202020122011201020092008 Manual ability
  13. 13. © 2014 Forrester Research, Inc. Reproduction Prohibited 13 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  14. 14. © 2014 Forrester Research, Inc. Reproduction Prohibited 14 The Warning Signs of Non-Strategic Approaches to Technology Monitoring Silos in IT teams False hero mindset Never- ending integration journey “It just happens” approach
  15. 15. © 2014 Forrester Research, Inc. Reproduction Prohibited 15 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  16. 16. © 2014 Forrester Research, Inc. Reproduction Prohibited 16 A Holistic, Strategic Approach To Monitoring Is Required Source: Guarantee Business Value From Technology Monitoring, November 2013 Centralize Monitoring Responsibility Understand And Prioritize Services Assemble A Customer Centric Monitoring Portfolio ITSM Integration And Business Centric Reporting Continuous Improvement
  17. 17. © 2014 Forrester Research, Inc. Reproduction Prohibited 17 Centralize your Support Operation
  18. 18. © 2014 Forrester Research, Inc. Reproduction Prohibited 18 Source: March 1, 2013, “Evolve Your Operations Center For True Service Management” Forrester report Centralized operations center
  19. 19. © 2013 Forrester Research, Inc. Reproduction Prohibited 19 Define IT services to be monitored › Proactive monitoring depends on your customers’ perception of IT service availability and performance. › Communicate with your co-workers and customers: • Who are they? • Which applications/IT services do they use? • How would they define a healthy IT service? • Working with application/IT service designers is essential.
  20. 20. › The aim is to ensure an end-to-end unified monitoring approach. Assemble a customer-centric portfolio Photo order End user experience Business dashboards ITSM integration Application Database Workload Unified console Application transaction Mapping Automation & Analytics
  21. 21. © 2013 Forrester Research, Inc. Reproduction Prohibited 21 Availability management Event and incident management Service level management Problem management Service desk Application management Capacity management Change management Supplier management Demand management Release and deployment management Service catalog management Service portfolio management B U S I N E S S V A L U E DevOps Integration with ITSM processes
  22. 22. © 2013 Forrester Research, Inc. Reproduction Prohibited 22 Focus on the right metrics to communicate value Descriptive Perceptive Outcome Dashboards
  23. 23. © 2014 Forrester Research, Inc. Reproduction Prohibited 23 • Promote the value of monitoring solutions. • Hold regular meetings with: • Service/application owners. • Service desk managers. • Customers/employees. • Create business- centric dashboards. Continuously improve to ensure monitoring relevance
  24. 24. © 2014 Forrester Research, Inc. Reproduction Prohibited 24 Recommendations 1. Audit the monitoring solutions in your environment. 2. Begin to identify IT strategic programs that you can leverage for monitoring investment. 3. Start to build the business case for support centralization.
  25. 25. Thank you John Rakowski jrakowski@forrester.com @momskij
  26. 26. © 2014 Forrester Research, Inc. Reproduction Prohibited 26 Safeguard Your Business with a Strategic Performance Monitoring Solution •Lawrence Rowell •Systems and Security Manager •Pacific Life Retirement Solutions Division
  27. 27. © 2014 Forrester Research, Inc. Reproduction Prohibited 27 Our Situation Two Years Ago •Our monitoring team was asked to do more with the same resources (Be more efficient!) •We were supporting several monitoring tools- each with specific strengths networks, windows, etc. • Upgrades • Database •Research better options
  28. 28. © 2014 Forrester Research, Inc. Reproduction Prohibited 28 What Brought us to LogicMonitor •What we learned during the trial: • On site deployment was very easy • Numerous technologies were monitored efficiently • Windows, Linus, hypervisors, WAN optimization equipment, firewalls, proxies, etc. • Support was responsive • Accessible anywhere anytime • Alerting provided key response options
  29. 29. © 2014 Forrester Research, Inc. Reproduction Prohibited 29 End Results ›We focus more on our business needs ›Adoption by technology users ›Agility ›Cloud Ready
  30. 30. © 2014 Forrester Research, Inc. Reproduction Prohibited 30 Thank you! Lawrence Rowell Systems Management & Security
  31. 31. © 2014 Forrester Research, Inc. Reproduction Prohibited 31 Safeguard Your Business with a Strategic Performance Monitoring Solution ›Steve Francis ›Founder and Chief Product Officer ›LogicMonitor @SteveFrancisLM
  32. 32. IT is mission critical • Virtualization, cloud, hybrid cloud = new monitoring challenges • In next decade, servers worldwide will grow by a factor of 10 • IT professionals forecast to grow by less than 1.5 X IDC, 2011, “Extracting Value from Chaos”, Aberdeen Group 2012 Average cost of downtime for business: $161,000/hour — Aberdeen Group
  33. 33. An Ops guy frustrated with legacy tools decided to make something that monitored all of modern infrastructure. Steve Francis Founder and Ops Guru
  34. 34. © 2014 Forrester Research, Inc. Reproduction Prohibited 34 Built to ensure : customer experience application availability underlying infrastructure performance Immediate benefits: automate deployment reduce troubleshooting time share knowledge across silos Integrate key tool sets: monitoring IT automatio n CMDBs workflow / ticketing LogicMonitor Makes IT Ops Teams More Efficient
  35. 35. SaaS Architecture
  36. 36. © 2014 Forrester Research, Inc. Reproduction Prohibited 36 LogicMonitor
  37. 37. © 2014 Forrester Research, Inc. Reproduction Prohibited 37 Thank you! Next Steps: Webinar special offer Try LogicMonitor for free for 14 days Sign up here: http://lp.logicmonitor.com/Forrester-LogicMonitor-FTR-LP.html Contact LogicMonitor 888-41-Logic More info at www.logicmonitor.com @logicmonitor

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