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IS/DPP for staff #7 - Incidents

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An example of how the staff training on information security, data protection and privacy (IS/DPP) could look.
This part is on incident management. How should staff react? How can an incident be effectively escalated?
The slides come with notes that in short explain the visuals on the slides.

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IS/DPP for staff #7 - Incidents

  1. 1. - Internal - IS/DPP Baseline Training E-learning – Part 7 – Incidents
  2. 2. 2 - Internal - Page The Last Resort
  3. 3. 3 - Internal - Page An incident
  4. 4. 4 - Internal - Page Attentive colleague
  5. 5. 5 - Internal - Page HELPDESK Attentive colleague
  6. 6. 6 - Internal - Page ISO DPO HELPDESK DPO = Data Protection Officer ISO = Information Security Officer Attentive colleague
  7. 7. 7 - Internal - Page ISO DPO HELPDESK DPO = Data Protection Officer ISO = Information Security Officer Attentive colleague
  8. 8. 8 - Internal - Page ISO DPO Escalate? - Public Relations? - Management ? - Risk? - Complaints? - …HELPDESK DPO = Data Protection Officer ISO = Information Security Officer Attentive colleague
  9. 9. 9 - Internal - Page ISO DPO Escalate? - Public Relations? - Management ? - Risk? - Complaints? - …HELPDESK DPO = Data Protection Officer ISO = Information Security Officer Attentive colleague
  10. 10. 10 - Internal - Page HELPDESK Attentive colleague
  11. 11. 11 - Internal - Page Behind the Curtains  There is an emergency and business continuity procedure for high impact incidents.  There are applications in place to detect and, if possible, stop  SPAM,  malware,  attacks on our servers and our websites,  …
  12. 12. 12 - Internal - Page And if it happens…
  13. 13. 13 - Internal - Page Key Takeaways  Be wary of incidents, try to avoid them.  Identify incidents even from others.  Notify incidents  To the person involved  To the helpdesk (and if need be to the ISO) 30 sec IS/DPP survival kit WrapUp

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