15. Joely Gardner, Ph.D.
• Licensed psychologist with specializations in Voice of the
Customer, customer experience management, customer
satisfaction, and analytics
• Corporate consultant to organizations such as Gateway
Computers, Chase Manhattan Bank, Cardinal Health, Invitrogen,
Hewlett Packard, Quest Diagnostics
• Highly-rated part-time instructor in “Measuring Customer
Satisfaction” for UC San Diego Graduate Business School
• Frequent convention speaker
• National Board Member, Education and Training, ASQ
• Local V.P. and Board Member, San Diego CHI (Computer Human
Interaction) and UPA (Usability Professionals Assoc.)
• Board Member, San Diego chapter of Association for Strategic
16. Joely Gardner, Ph.D.
Human Factors Research