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Resume for Higher Education Administrator


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Experienced administrator focused on higher education with a customer service and marketing orientation

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Resume for Higher Education Administrator

  1. 1. HANS H. GOCHENAUR 2837 Mt. Carmel Avenue Glenside, PA 19038 215-429-5667 / SUMMARYDetail oriented and oversight ready given 15 plus years of administration and customer service as well as 6 years ofownership experience. The following are some skills and qualities which are exemplified in employment highlightsand experience:  Observant communicator  Extremely loyal  Persistent marketer  Presentation capable  Organized team member  Perceptively analytical. EMPLOYMENT HIGHLIGHTS  Developed self-esteem. confidence and focus in  Played an essential role in recruiting, dispatching children and adolescents through discipline and and maintenance of EMGs then largest account fun  Maintained utilization and safety of computer  Facilitated educational and occupational student operating environments and data for two goals through quality admissions counseling financial planning/insurance firms  Initiated an alliance between Manor College and  Significantly contributed to doubling the group Abington Memorial Hospital, which resulted in a insurance business of IRUS Corporation new Allied Health Science cooperative program EXPERIENCEAmerican Tang Soo Do Karate, Philadelphia, PAKarate School Owner and Third Degree Black Belt Instructor June 2006 to August 2010  Instructed and promoted students through the ranks of a professional karate curriculum to black belt  Tracked and followed up all prospective students to disqualification or fruition  Maintained office management, accounts receivable and accounts payable  Coordinated, produced, hosted and instructed school fundraising program  Coordinated and implemented in school buddy days and movie nights  Implemented direct recruitment program through local theater  Designed, produced and distributed marketing materials  Produced and maintained student files and recordsPedro’s Firewood and Kindling, Jenkintown, PASmall Business Owner October 2004 to June 2006  Acquired, processed and delivered firewood and kindling products to consumers  Designed, produced and distributed marketing materials  Tracked and followed up all prospective customersTetra Tech FW, Langhorne, PAOffice Services Administrator November 2002 to October 2004  Copying and binding of all deliverables, proposals and submittals  Preparation of packages, letters and inter-office mail for shipping via DHL, FedEx, UPS or U.S. Postal Service  Incoming mail distribution and Next Day Confirmation of packages  Routine copier maintenance and copier consumables inventory maintenance  Office supplies and GBC supplies inventory maintenance  Front Desk / Switchboard coverage as necessary
  2. 2. OfficeTeam, Trevose, PATemporary Services Administrator October 1999 to November 2002  Provided temporary administrative and clerical services for medium to large corporations  Performed customer service, order entry, data entry and document management functionsManor College, Jenkintown, PAAdmissions Counselor/Coordinator, Part-Time Admissions 1995 to 1999  Assisted and participated in development and presentation of fall and spring new student orientation sessions  Recruited prospective students via inbound phone inquiries, on-campus interviews and campus tours  Made off-campus presentations to corporations, small businesses, community and non-profit groups  Maintained an understanding of all Manor programs, offerings and related fields  Conducted extensive prospect follow up contacts from inquiry to enrollment  Participated in on-campus recruiting events  Provided academic and career counseling  Attended educational fairsEmployers Management Group, Glenside, PASalesman and Administrator 1991 to 1995  Developed and maintained effective working relationships with job applicants and personnel managers  Resolved client-billing disputes through cross reference research and dispatch documentation  Interviewed job applicants to qualify work histories for open and future job orders  Maintained computerized databases for job applicants and prospective clients  Recorded accounts receivable and resolved short payments  Assisted with the production of payroll servicesExecutive Financial Services, Spring House, PAFinancial Planning and Network Assistant 1990  Serviced and maintained client investment accounts through marketing materials, applications, investment summaries and data gathering for financial plans  Resolved client account issues through research and vendor customer service departments  Guided office to higher utilization of its computer network and client database programIRUS Corporation, Philadelphia, PAMarketer, Client Services Representative & Computer Manager 1988 - 1990  Initiated and established sales appointments for company president through direct and prospective client contact  Generated software based investment reports, client mailings and life insurance proposals for use as sales tools  Maintained operating environments and data protection for several primary resource computers  Resolved client account issues through research and vendor customer service departments  Administered policy changes and premium submissions EDUCATION / TRAININGGettysburg College, Gettysburg, PA Psychological Assessment Resources, Lutz, FL (Level B) B.A. English Literature, 1986 Self-Directed SearchTemple University, Philadelphia, PA Type Resources, Louisville, KY Broadcast Performance Myers-Briggs Type Indicator Qualified (B) Voice & Speech for the ActorMontgomery County Community College, Blue Bell, PA GS Consultants, So. Lake Tahoe, CA Public Speaking Strong Interest Inventory Qualified (B)