Desktop systems specialist familiar with training, documentation, and support issues. Experience serving non-profits and the arts, where budget-conscious solutions toward organizational goals are a high priority.
J. DANIEL OBLAK http://linkedin.com/in/jdoblak http://scribd.com/dan_oblak
6847 Minnow Drive Mobile: 317-345-7006
Indianapolis, IN 46237 firstname.lastname@example.org
Desktop Systems Specialist highly skilled in providing technical support in local, distributed and remote-access
environments. Known as a true business partner who creates useable and budget-conscious solutions that meet
organizational goals. Possesses strengths in training, documentation, and developing innovative solutions.
Multiple Desktop Platforms MacOS 9 / 10.x, Windows 98 / NT4 / 2000 / XP / Vista, Ubuntu Linux
Business Applications Microsoft Office, OpenOffice, Adobe Acrobat, AppleWorks, FileMaker Pro
Design Software Adobe Creative Suite, GIMPshop, GraphicConverter, Audacity
Telephony / VOIP Cisco CallManager with Unified Messaging, Nortel Option 61c, Lucent Definity
Web Design / CMS HTML, WordPress, Joomla, phpBB, FTP, RSS
Remote Access and Support Citrix, Cisco VPN, VNC, YuuGuu, DimDim, Remote Desktop
Live Conferencing Cisco MeetingPlace, Microsoft LiveMeeting, Skype, instant messaging
Audio / Video Nonlinear editing, live audio staging, podcasting
NATIONAL COLLEGIATE ATHLETIC ASSOCIATION (NCAA), Indianapolis, IN 2001 – 2010
Provided first-line technical support for 550 users via web-based help desk tickets, phone, and after hours escalated
issues. Remote access support via Citrix, Cisco VPN, dial-up, and Exchange / Outlook Web Access for both standard
operations and disaster management.
Primary Support Technician for MacOS; installed and supported Parallels Desktop virtualization and Adobe
Handled (MAC) Moves / Adds / Changes and troubleshooting in wire closets including punch-down and Cat5.
Phone system administrator for traditional PBX and voice mail system.
Migrated and updated users to Macintosh 9/X, Windows 2000/XP/Vista, Microsoft Office 98/2000/XP/2003/2007.
Webconference and Videoconference client support with WebEx, PlaceWare, Microsoft LiveMeeting, Cisco
MeetingPlace, CUPC (Cisco Unified Personal Communicator).
Set up and supported IT needs at tradeshows and sporting events; included remote office and interactive kiosks in
both secure and public settings. Included NCAA Annual Convention, 2003 - 2010, NCAA College World Series,
2004 - 2009; NCAA Men's / Women's Basketball, Men's Baseball Selections, 2004 - 2010
Documented PBX features and assisted configuration and training for 550 end users for Cisco VOIP migration at 4
facilities in D.C., N.Y. & IN.
Launched first official organizational blog and podcast with iTunes integration at DoubleAZone.com that promoted
community mission to a new audience. Customized environment, theme, graphics, and live podcast player.
Provided training and technical support over several years.
Led staff intranet initiative to standardize information sharing, reduce paper waste and duplicated effort. Provided
FrontPage training to other departments. Assisted migration of content to new SharePoint site.
Authored 'EZGuides' concept of highly-illustrated, limited-length user documentation, reducing support call traffic
and increasing user satisfaction.
Conceptualized new procedure for temporarily elevated privilege with a custom Active Directory group, reducing
turn-around for software installs.
J. DANIEL OBLAK PAGE TWO
AT-A-GLANCE (acquired by Mead in 1999), Indianapolis, IN 1997 – 2001
Technical Support Staff
Provided general desktop user support for 350 local and field users; included support on Microsoft Office suite, Lotus
Notes, AOL, network printing, remote access on Macintosh and Windows.
Handled telecommunications support and administration on Lucent Intuity Audix and Definity Audix phone system.
VTel videoconference system management, audio-visual support, multimedia authoring.
Supported web-enabled applications for PalmOS access to help desk, asset database, knowledgebase.
AQUENT (formerly Artisan Staffing, MacStaffing), Indianapolis, IN 1997 – 1998
Technical Support Staff
Served as Field Technician at an Authorized Apple Repair Center.
Troubleshot and repaired Macintosh and Windows systems.
Handled Network maintenance (ethernet, TCP / IP, AppleTalk).
WASHINGTON TOWNSHIP, Dayton, OH 1995 – 1997
Information Systems Coordinator, Webmaster
Provided technical support for for 150 Users. Trained Users on systems and software. Made recommendations for
hardware and software purchases.
Documented installed hardware and software to ensure license compliance.
Planned and implemented ethernet networks at 3 locations.
Launched WashingtonTwp.org and implemented staff email accounts.
APPLE COMPUTER, INC., Cupertino, CA 1995 – 2001
Apple Power Rep; seasonal
Represented manufacturer in IN and OH retail environments for ‘Apple Demo Days’.
Demonstrated latest products to Sales staff and consumers at Best Buy, Circuit City and CompUSA.
Conducted question-and-answer sessions for enterprise, small business, home consumers.
Maintained rapport with host store management to foster feedback and grow retail presence.
Performed installations and maintenance.
Cisco Unified Presence Server, 2008
Installing and Configuring Windows Vista, 2007
Creating, Maintaining, and Developing a Diverse Workforce, 2007
Cisco Unified Communications System Adminstrator (USCAE), 2006
Cisco Call Manager Basic Administration (CMBA), 2006
Adobe: Total Publishing, 2000
Lucent Definity Administrator Training BTC158H, Chicago, IL, 1999
'Publishing Solutions' - Adobe Seminar, 1997
AS, Computer Information Systems, Ambassador University, Big Sandy, TX, 1991
ORGANIZATIONS / AFFILIATIONS
Manager, MacIndy.net Business-to-Business Directory, founded 1997
Participant, Mac Managers, 1999-2010
Member, ApplePickers Macintosh User Group and Internet Only Macintosh Users Group, 1997-2010
Volunteer Webmaster, Indiana Ballet Company & Russian Ballet Academy of Indiana, 2007-2010