Resume J Daniel Oblak


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Desktop systems specialist familiar with training, documentation, and support issues. Experience serving non-profits and the arts, where budget-conscious solutions toward organizational goals are a high priority.

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Resume J Daniel Oblak

  1. 1. J. DANIEL OBLAK 6847 Minnow Drive Mobile: 317-345-7006 Indianapolis, IN 46237 SUMMARY Desktop Systems Specialist highly skilled in providing technical support in local, distributed and remote-access environments. Known as a true business partner who creates useable and budget-conscious solutions that meet organizational goals. Possesses strengths in training, documentation, and developing innovative solutions. TECHNICAL SKILLS Multiple Desktop Platforms MacOS 9 / 10.x, Windows 98 / NT4 / 2000 / XP / Vista, Ubuntu Linux Business Applications Microsoft Office, OpenOffice, Adobe Acrobat, AppleWorks, FileMaker Pro Design Software Adobe Creative Suite, GIMPshop, GraphicConverter, Audacity Telephony / VOIP Cisco CallManager with Unified Messaging, Nortel Option 61c, Lucent Definity Web Design / CMS HTML, WordPress, Joomla, phpBB, FTP, RSS Remote Access and Support Citrix, Cisco VPN, VNC, YuuGuu, DimDim, Remote Desktop Live Conferencing Cisco MeetingPlace, Microsoft LiveMeeting, Skype, instant messaging Audio / Video Nonlinear editing, live audio staging, podcasting PROFESSIONAL EXPERIENCE NATIONAL COLLEGIATE ATHLETIC ASSOCIATION (NCAA), Indianapolis, IN 2001 – 2010 Technical Coordinator Provided first-line technical support for 550 users via web-based help desk tickets, phone, and after hours escalated issues. Remote access support via Citrix, Cisco VPN, dial-up, and Exchange / Outlook Web Access for both standard operations and disaster management. TECHNICAL SUPPORT  Primary Support Technician for MacOS; installed and supported Parallels Desktop virtualization and Adobe Creative Suites.  Handled (MAC) Moves / Adds / Changes and troubleshooting in wire closets including punch-down and Cat5.  Phone system administrator for traditional PBX and voice mail system.  Migrated and updated users to Macintosh 9/X, Windows 2000/XP/Vista, Microsoft Office 98/2000/XP/2003/2007.  Webconference and Videoconference client support with WebEx, PlaceWare, Microsoft LiveMeeting, Cisco MeetingPlace, CUPC (Cisco Unified Personal Communicator).  Set up and supported IT needs at tradeshows and sporting events; included remote office and interactive kiosks in both secure and public settings. Included NCAA Annual Convention, 2003 - 2010, NCAA College World Series, 2004 - 2009; NCAA Men's / Women's Basketball, Men's Baseball Selections, 2004 - 2010 PROJECT DEVELOPMENT  Documented PBX features and assisted configuration and training for 550 end users for Cisco VOIP migration at 4 facilities in D.C., N.Y. & IN.  Launched first official organizational blog and podcast with iTunes integration at that promoted community mission to a new audience. Customized environment, theme, graphics, and live podcast player. Provided training and technical support over several years.  Led staff intranet initiative to standardize information sharing, reduce paper waste and duplicated effort. Provided FrontPage training to other departments. Assisted migration of content to new SharePoint site.  Authored 'EZGuides' concept of highly-illustrated, limited-length user documentation, reducing support call traffic and increasing user satisfaction.  Conceptualized new procedure for temporarily elevated privilege with a custom Active Directory group, reducing turn-around for software installs.
  2. 2. J. DANIEL OBLAK PAGE TWO AT-A-GLANCE (acquired by Mead in 1999), Indianapolis, IN 1997 – 2001 Technical Support Staff Provided general desktop user support for 350 local and field users; included support on Microsoft Office suite, Lotus Notes, AOL, network printing, remote access on Macintosh and Windows.  Handled telecommunications support and administration on Lucent Intuity Audix and Definity Audix phone system.  VTel videoconference system management, audio-visual support, multimedia authoring.  Supported web-enabled applications for PalmOS access to help desk, asset database, knowledgebase. AQUENT (formerly Artisan Staffing, MacStaffing), Indianapolis, IN 1997 – 1998 Technical Support Staff  Served as Field Technician at an Authorized Apple Repair Center.  Troubleshot and repaired Macintosh and Windows systems.  Handled Network maintenance (ethernet, TCP / IP, AppleTalk). WASHINGTON TOWNSHIP, Dayton, OH 1995 – 1997 Information Systems Coordinator, Webmaster Provided technical support for for 150 Users. Trained Users on systems and software. Made recommendations for hardware and software purchases.  Documented installed hardware and software to ensure license compliance.  Planned and implemented ethernet networks at 3 locations.  Launched and implemented staff email accounts. APPLE COMPUTER, INC., Cupertino, CA 1995 – 2001 Apple Power Rep; seasonal  Represented manufacturer in IN and OH retail environments for ‘Apple Demo Days’.  Demonstrated latest products to Sales staff and consumers at Best Buy, Circuit City and CompUSA.  Conducted question-and-answer sessions for enterprise, small business, home consumers.  Maintained rapport with host store management to foster feedback and grow retail presence.  Performed installations and maintenance. PROFESSIONAL TRAINING  Cisco Unified Presence Server, 2008  Installing and Configuring Windows Vista, 2007  Creating, Maintaining, and Developing a Diverse Workforce, 2007  Cisco Unified Communications System Adminstrator (USCAE), 2006  Cisco Call Manager Basic Administration (CMBA), 2006  Adobe: Total Publishing, 2000  Lucent Definity Administrator Training BTC158H, Chicago, IL, 1999  'Publishing Solutions' - Adobe Seminar, 1997 EDUCATION  AS, Computer Information Systems, Ambassador University, Big Sandy, TX, 1991 ORGANIZATIONS / AFFILIATIONS  Manager, Business-to-Business Directory, founded 1997  Participant, Mac Managers, 1999-2010  Member, ApplePickers Macintosh User Group and Internet Only Macintosh Users Group, 1997-2010  Volunteer Webmaster, Indiana Ballet Company & Russian Ballet Academy of Indiana, 2007-2010