Uksg Role Of The Agent 5 Mar 09 Donohue

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  • Uksg Role Of The Agent 5 Mar 09 Donohue

    1. 1. Role of the Subscription Agent 5 th March 2009 Helen Donohue Business Solutions Executive
    2. 2. Agenda <ul><li>Who are the Agents... </li></ul><ul><li>Who Agents Serve and What Agents Do </li></ul><ul><li>How is the Agent Financed </li></ul><ul><li>Services to Libraries and Publishers </li></ul><ul><li>Moving toward an ‘E’ environment </li></ul><ul><li>Summary </li></ul>
    3. 3. Who are the Agents... <ul><li>Swets </li></ul><ul><li>EBSCO </li></ul><ul><li>Prenax </li></ul><ul><li>Local Agents </li></ul>
    4. 4. Who do Agents Serve? <ul><li>Academic Libraries </li></ul><ul><li>Government Libraries </li></ul><ul><li>Health Libraries including NHS </li></ul><ul><li>Local Authorities / Public Libraries </li></ul><ul><li>Corporations / corporate libraries – R&D and otherwise </li></ul><ul><li>STM (Scientific, Technical, Medical) highest </li></ul><ul><li>expenditure : Academic biggest single market </li></ul><ul><li>globally </li></ul>
    5. 5. What do Agents do?
    6. 6. What do Agents do?
    7. 7. How is the Agent Financed? Agent Library Publisher Commission Service Service Service charge
    8. 8. Services to Libraries – Print: <ul><li>Day-to-day Management </li></ul><ul><li>Single customer service contact (local language) </li></ul><ul><li>One invoice source </li></ul><ul><li>Simplified renewals and ordering </li></ul><ul><li>Price analysis and management reporting </li></ul><ul><li>Journals, Newspapers, Books and Loose-leafs </li></ul><ul><li>Consortia buying </li></ul><ul><li>Consolidation service </li></ul>
    9. 9. Services to Libraries – Online: <ul><li>Day-to-day Management </li></ul><ul><li>Access and License Management </li></ul><ul><li>Publisher access terms and license info stored </li></ul><ul><li>Set up via aggregator or direct with publisher </li></ul><ul><li>Multiple user trials and negotiations </li></ul><ul><li>eJournals, eBooks, ePackages and eDeals </li></ul>
    10. 10. Services to Publishers <ul><li>Financial Risk Management </li></ul><ul><ul><li>Help cash flow </li></ul></ul><ul><ul><li>Administrative management </li></ul></ul><ul><ul><li>“ Many to One” </li></ul></ul><ul><li>EDI (Electronic Data Interchange) </li></ul><ul><ul><li>Doing business electronically saving time and money! </li></ul></ul><ul><ul><li>Automatic transmission of orders, pricing, </li></ul></ul><ul><ul><li>invoicing and claims </li></ul></ul><ul><li>Management Information </li></ul><ul><ul><li>Financial Information </li></ul></ul><ul><ul><li>Renewal status reports </li></ul></ul><ul><ul><li>Claims reports </li></ul></ul>
    11. 11. Services to Publishers <ul><li>Visibility </li></ul><ul><ul><li>Agents can enable publishers to enhance their </li></ul></ul><ul><ul><li>position in the market </li></ul></ul><ul><ul><li>Participation in Gateway Services </li></ul></ul><ul><ul><li>Online management tools – Increasing </li></ul></ul><ul><ul><li>awareness </li></ul></ul><ul><li>Active Representation </li></ul><ul><ul><li>Inclusion in local or global newsletters </li></ul></ul><ul><ul><li>Targeted marketing activity on behalf of publishers </li></ul></ul>
    12. 12. Moving toward an ‘E’ environment Over 50% of agents’ business is now in electronic format
    13. 13. ‘ E’ through the Agent : Benefits to Libraries <ul><li>Saving time and money </li></ul><ul><li>Complete overview of publisher offers and pricing </li></ul><ul><li>Training and Advice </li></ul><ul><li>Updates and alerting services </li></ul><ul><li>‘ E’ management/package support </li></ul><ul><li>Comprehensive reporting for collections and budgeting </li></ul><ul><li>Single contract for orders and payments </li></ul><ul><li>‘ E’ resource tools to help acquire, access and </li></ul><ul><li>manage content </li></ul>
    14. 14. ‘ E’ through the Agent : Benefits to Publishers <ul><li>Cost savings </li></ul><ul><li>Dedicated customer support through the Agent </li></ul><ul><li>Payments in advance </li></ul><ul><li>Bulk orders and payments </li></ul><ul><li>‘ E’ Journal licensing co-ordination </li></ul><ul><li>‘ E’ Package management </li></ul><ul><li>Training customers </li></ul><ul><li>Promoting services to an extensive customer base </li></ul><ul><li>Hosting sites </li></ul>
    15. 15. Summary <ul><li>Subscription Agents are: </li></ul><ul><li>The key intermediary between Publishers and Libraries in all markets </li></ul><ul><li>The hub – offering a single point of contact for both parties </li></ul><ul><li>Providers of services that deliver administrative and financial benefits </li></ul><ul><li>Industry experts in an environment of rapid change </li></ul>
    16. 16. <ul><li>Thank you for listening </li></ul><ul><li>[email_address] </li></ul>

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