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Emotional intelligence


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Emotional intelligence

  1. 1. Emotional intelligence The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. The 5 Components of EI: Goleman’s Categories y Self-Awareness y Self-Regulation y Self-Motivation y Social Awareness y Social Skills Some Gender Differences: • Greater need for • More willing to compromise connectedness social connectedness for • Have a wider range of independence emotions • Not as good as women at this • Better at reading emotions • Less adept than women • Better at developing social overall strategies overall • Perhaps more engaged in • More physiologically marital conflict overwhelmed by marital conflict Importance of EI in Organizations: The higher you go, the more EI matters--the more SOCIAL COMPETENCE matters – influence, communication, change catalyst, conflict management, building bonds, collaboration and cooperation;team capabilities.
  2. 2. – leadership, duty, respect, selfless service, honor, integrity, personal courage. Measurement of the Emotional Competencies (Goleman) model Two measurement tools are based on the Goleman model: 1. The Emotional Competency Inventory (ECI), which was created in 1999, and the Emotional and Social Competency Inventory (ESCI), which was created in 2007. 2. The Emotional Intelligence Appraisal, which was created in 2001 and which can be taken as a self-report or 360-degree assessment. Criticism of the theoretical foundation of EI: 1. EI cannot be recognized as a form of intelligence 2. EI has no substantial predictive value Criticism on measurement issues: 1. Ability based measures are measuring conformity, not ability 2. Ability based measures are measuring knowledge (not actual ability) 3. Self report measures are susceptible to faking good 4. Claims for the predictive power of EI are too extreme