Business process reengineering_v2.0

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  • Reengineering is about reinventing the organization and not improving or enhancing it Reengineering has to be employed for large scale improvements In Reengineering, the focus should be on the process and not on the tasks
  • Hammer and Champy (1994)
  • Czar: Is pronounced Zar, and it means Emperor (the one having great power and authority)
  • Example: Hallmark reengineered their product development process…..for better time to market
  • In depth understanding of market and customer requirements is developed In depth understanding of internal (in place) business processes Gathering knowledge about best practices according to the industry
  • The process of rethinking and designing the best way to serve the customer is developed Key design principles for successful reengineering design: Service quality, Workflow, Workspace, Continuous improvement, Workforce, and Information Technology
  • Mention Amazon.com Case study for number five Mention Wall-Mart scanners case study for last one
  • Business process reengineering_v2.0

    1. 1. Business Process Reengineering:Role of Information Technology in the Implementation of Business Process Reengineering<br />
    2. 2. What is Business Process Reengineering<br />Implementation of BPR<br />Role of IT in Reengineering<br />Criticality of IT in Business Process<br />Future role of IT in Reengineering<br />Agenda<br />
    3. 3. Business Process Reengineering is the fundamental rethinking and radical redesign of business process to achieve dramatic improvement in critical contemporary measures of performance such as costs, quality, services and speed.<br />Hammer & Champy (1993)<br />What is Business Process Reengineering<br />
    4. 4. Principles of Reengineering<br />
    5. 5. Roles played by people in BPR<br />
    6. 6. Who should Reengineer<br />
    7. 7. Implementation of BPR<br />
    8. 8. Analysis Phase<br />Customer requirement Analysis<br />Baseline Analysis<br />Design Specifications<br />Current Process Review<br />Design Options<br />Design Phase<br />
    9. 9. Design Phase<br />High Level Design<br />Detailed Design<br />Build in continuous improvement feedback<br />Model/Validate the new design<br />Pilot the new design<br />Implementation Phase<br />
    10. 10. Implementation Phase<br />Planning for Implementation<br />Executing Initial Change<br />Manage the Transition<br />
    11. 11. Role of IT in BPR<br />
    12. 12. Capability of IT & organizational Impact<br />
    13. 13. Capability of IT & organizational Impact (cont.)<br />
    14. 14. Role of IT in BPR different areas<br />
    15. 15. Performance of IT in BPR effort<br />
    16. 16. Criticality of IT in Business Process<br />The way Business Process Works:<br />Information, procedures, data flows, manuals, personnel actions, training, customer relations, employee policies, etc<br />Analysis<br />Influence<br />Technology capabilities that could change the way the business process works<br />Information Technology supporting the work process<br />Do not influence<br />
    17. 17. Future role of IT in Reengineering<br />

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