Survey dates: 23rd and 24th of May
Target population: Nairobi
county Taxi operators
Sample size : 130 operators
spread acr...
CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey
Survey areas
Taxi Survey
• To establish the income of taxi operators in
Nairobi relative to the money made by the taxi.
• The most used make of car...
• To establish presence of association (Or lack
thereof) between the different variables. E.g. Area
of operation/Levels of...
Gender of operators Age of operators
32.8
23.4
21.9
15.6
4.7
1.6
0
5
10
15
20
25
30
35
25 - 31 39 - 45 18 - 24 32 - 38 45 ...
• 87.5% of taxi operators are male; 12.5% are
female
• 32.8% of taxi operators are 25-31 years old
while 23.4% are 39-45 y...
Highest level of education
attained. Make of Taxi operated
42.2
39.1
15.6
3.1
0
5
10
15
20
25
30
35
40
45
Percent
85.9
12....
• 42.3% of the taxi operators have secondary
school education; 39.1% have either college
diplomas or certificates while 15...
Number of trips made per day
Average income generated by
taxi per day
64.1
29.7
4.7
1.5
0
10
20
30
40
50
60
70
0 - 3,000 3...
• 57.8% of the operators make below 10 trips
per day; 32.8% make 11-15 trips per day. Only
about 4.7% make more than 16 tr...
Biggest challenge Level of satisfaction
53.1
35.9
6.3
4.7
0
10
20
30
40
50
60
Satisfied Unsatisfied Very satisfied Very
un...
• Insecurity is the biggest challenge for taxi
operators in Nairobi, with 37.5% citing it; 26.5%
said that traffic snurl u...
Average income per day Nature of Ownership
46.9
32.8
20.3
0
5
10
15
20
25
30
35
40
45
50
Self ownership Lease Employing
co...
• 46.9% of the operators own the taxis they
operate; 32.8% have leased the cars while the
other 20.63% are employed by com...
Distribution of operators’ incomes
N=64
Skewness =2.068
Kurtosis=5.7
Max = 7,000
Min = 400
Range = 6,600
• The incomes are highly skewed. Most values
are concentrated on left of the mean i.e. most
operators earn below 1628 shil...
Association between Operation area and challenges faced
• There is a significant relationship between the area
of operation and the biggest challenge
faced.
• Operators along Mom...
• The level of satisfaction and the
income earned per day are significantly
associated. Operators who make more than 1000
...
Insights by Mobile Surveys
Real people, real places, in real time.
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Taxi operators in Nairobi Survey findings

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This is a summary of the findings from the survey carried out on Taxi (cab) operators in the larger Nairobi area, Kenya. The survey was carried out on the mSurvey platform. The operators send a text message with the word 'Taxi' to opt in to the survey, and no spamming was done. Essentially, this survey, and any other on the mSurvey platform, is on a strict voluntary respondent basis. There was a very high degree of apprehension and suspicion, partly attributed to the lack of familiarity with the technology. This explains the low sample count relative to the expected sample size.

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Taxi operators in Nairobi Survey findings

  1. 1. Survey dates: 23rd and 24th of May Target population: Nairobi county Taxi operators Sample size : 130 operators spread across 6 areas Response rate: 65/130 (50%).
  2. 2. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Survey areas Taxi Survey
  3. 3. • To establish the income of taxi operators in Nairobi relative to the money made by the taxi. • The most used make of car for taxis. • The biggest challenge faced in the course of duty. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Objectives Taxi Survey
  4. 4. • To establish presence of association (Or lack thereof) between the different variables. E.g. Area of operation/Levels of satisfaction, ownership/Levels of satisfaction etc. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Other Objectives Taxi Survey
  5. 5. Gender of operators Age of operators 32.8 23.4 21.9 15.6 4.7 1.6 0 5 10 15 20 25 30 35 25 - 31 39 - 45 18 - 24 32 - 38 45 - 51 52 and above Percent 87.5 12.5 0 10 20 30 40 50 60 70 80 90 100 Male Female Percent
  6. 6. • 87.5% of taxi operators are male; 12.5% are female • 32.8% of taxi operators are 25-31 years old while 23.4% are 39-45 years old. • A significant 21.9% are 18-24 years old. Only 1.6% are aged 52 and above. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes: Taxi Survey
  7. 7. Highest level of education attained. Make of Taxi operated 42.2 39.1 15.6 3.1 0 5 10 15 20 25 30 35 40 45 Percent 85.9 12.5 1.6 0 10 20 30 40 50 60 70 80 90 100 Toyota Nissan Subaru Percent
  8. 8. • 42.3% of the taxi operators have secondary school education; 39.1% have either college diplomas or certificates while 15.6% did not go past primary school. 3.1% have degrees. • Toyota is the most preferred make of car, with 85.9% of the operators using it. 12.5% use a nissan with 1.6% using other makes e.g Subaru. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes: Taxi Survey
  9. 9. Number of trips made per day Average income generated by taxi per day 64.1 29.7 4.7 1.5 0 10 20 30 40 50 60 70 0 - 3,000 3,001 - 6,000 6,001 - 9,000 Above 9,000 Percent 57.8 32.8 4.7 4.7 0 10 20 30 40 50 60 70 Below 10 11-15 Above 20 16 - 20 Percent
  10. 10. • 57.8% of the operators make below 10 trips per day; 32.8% make 11-15 trips per day. Only about 4.7% make more than 16 trips in a day, mostly covering short distance. • Subsequently, most taxis (64.1%), make less than 3000 shillings a day. 29.7% of the taxis bring in 3001 - 6000 shillings a day, with only 6.2% making above 6000 shillings. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes: Taxi Survey
  11. 11. Biggest challenge Level of satisfaction 53.1 35.9 6.3 4.7 0 10 20 30 40 50 60 Satisfied Unsatisfied Very satisfied Very unsatisfied Percent 37.5 26.5 15.6 14.1 6.3 0 5 10 15 20 25 30 35 40 Percent
  12. 12. • Insecurity is the biggest challenge for taxi operators in Nairobi, with 37.5% citing it; 26.5% said that traffic snurl ups are the biggest challenge, with 15.6% citing competition. • 53.1% are satisfied with their job; 35.9% are unsatisfied with what they do. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes:
  13. 13. Average income per day Nature of Ownership 46.9 32.8 20.3 0 5 10 15 20 25 30 35 40 45 50 Self ownership Lease Employing company Percent Mean 1628.13 Median 1000 Mode 1000 Std. Deviation 1225.324
  14. 14. • 46.9% of the operators own the taxis they operate; 32.8% have leased the cars while the other 20.63% are employed by companies. • The average income of the operators earned by the operators per day is 1628 shillings with most earning 1000 shillings. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes: Taxi Survey
  15. 15. Distribution of operators’ incomes N=64 Skewness =2.068 Kurtosis=5.7 Max = 7,000 Min = 400 Range = 6,600
  16. 16. • The incomes are highly skewed. Most values are concentrated on left of the mean i.e. most operators earn below 1628 shillings a day. • The distribution of the incomes is also highly peaked (Based on Kurtosis value). This means high probability for extreme values, which is evidenced by some operators making as low as 400 shillings per day while others make as much as 7000 shillings per day. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes: Taxi Survey
  17. 17. Association between Operation area and challenges faced
  18. 18. • There is a significant relationship between the area of operation and the biggest challenge faced. • Operators along Mombasa road and the Airport area feel that traffic jams are the biggest challenge. • Operators along Thika road, Ngong’ road and Westlands feel that insecurity is the major challenge. • The operators in the town Centre (CBD) cited police/city council harrassment as their biggest challenge. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Notes: Taxi Survey
  19. 19. • The level of satisfaction and the income earned per day are significantly associated. Operators who make more than 1000 shillings a day said that they were either satisfied or very satisfied. • The daily incomeearned by operators is also associated with the nature of ownership of the Taxi operated. Operators that own the taxis and those that have leased tend to accumulated more income. CONFIDENTIAL: DO NOT CIRCULATE WITHOUT WRITTEN APPROVAL FROM mSurvey Other significant associations Taxi Survey
  20. 20. Insights by Mobile Surveys Real people, real places, in real time.

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