ManagedMobilityServices mHIseminar.Smolucha

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Tools and Services Needed to Streamline the Management of Corporate Mobile End Users by John Smolucha, Movero Technology

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ManagedMobilityServices mHIseminar.Smolucha

  1. 1. Managed Mobility Services For Healthcare John Smolucha, VP Product Management and Marketing
  2. 2. Movero Corporate Overview • Software-enabled services company • Managed IT services for enterprise mobility • Strong focus on Healthcare & Education • Headquartered in Austin, TX • Established in 2003 • Staffed with talented, passionate certified mobility experts Movero: Mobility Managed Movero: Mobility Managed Movero: Mobility Managed 2 March 2009
  3. 3. Movero Healthcare Customers Leading providers of health care information solutions that help physicians, hospitals and health systems more-effectively manage the business of healthcare and achieve measurable and sustainable, improved outcomes. Over 65% of our customers are Fortune 500 companies Over 65% of our customers are Fortune 500 companies Movero: Mobility Managed 3 March 2009
  4. 4. The mHealth Challenge • Sprint • AT&T • Telwares • Perot Systems • Oracle • Tangoe • EDS • IBM • Anchorpoint • HP • SAP • Symphony • Nokia • Quickcomm • Sybase • Trust Digital • Boxtone • Microsoft • RIM Healthcare organizations are forced to identify, evaluate and integrate individual technology components Healthcare organizations are forced to identify, evaluate and integrate individual technology components Movero: Mobility Managed 4 March 2009
  5. 5. The mHealth Problem Servicing the Healthcare market requires delivering a whole product solution that goes way beyond devices and network connectivity • Applications • Procurement • Staging, kitting and logistics • Deployment • Training • 24 x 7x 365 Support • 24 Hour Replacement/Repair • Invoice / expense management Realizing the vision requires delivering more than a mobile device with an application Realizing the vision requires delivering more than a mobile device with an application Movero: Mobility Managed 5 March 2009
  6. 6. Our Capabilities What if… • Every healthcare organization had a uniquely customized website… • Where they could order mobile equipment, applications, accessories, upgrades or changes to their service… • And the order was automatically processed, tracked and completed… • So that employees could return to productive work in minutes? Movero provides each client with a customized catalog configured to match their workflows and processes Movero provides each client with a customized catalog configured to match their workflows and processes Movero: Mobility Managed 6 March 2009
  7. 7. Our Capabilities What if… • Healthcare organizations received their devices pre-tested… • Already configured and pre-loaded with exactly the right applications… • So that their out-of-box experience with was exceptional? Movero provides staging, imaging, custom kitting and logistics as a standard service Movero provides staging, imaging, custom kitting and logistics as a standard service Movero: Mobility Managed 7 March 2009
  8. 8. Our Capabilities What if… • When healthcare organizations need specialized training… • Around mobile devices or medical applications … • There was a dedicated team of training experts on the ground and ready to go… • So that healthcare teams were immediately productive and could realize a faster ROI with? Movero provides regular, ongoing device // application training for over 10,000 physicians Movero provides regular, ongoing device application training for over 10,000 physicians Movero: Mobility Managed 8 March 2009
  9. 9. Our Capabilities What if… • When a healthcare professional experienced a lost or damaged device… • They could get a replacement device… • Pre-configured to match their previous one within one business day… • So that healthcare / patient outcomes were not impacted? Movero provides a managed spare spool service to ensure fast, painless device replacements Movero provides a managed spare spool service to ensure fast, painless device replacements Movero: Mobility Managed 9 March 2009
  10. 10. Our Capabilities What if… • When healthcare staff need technical support… • they could call a single 800 number and within 60 seconds… • a dedicated team of certified mobility experts focused on serving only that account… • answered the phone and resolved the issue so that your staff could return to productive, high-value work? Over 90% of all support calls placed to Movero are answered within 60 seconds Over 90% of all support calls placed to Movero are answered within 60 seconds Movero: Mobility Managed 10 March 2009
  11. 11. Our Capabilities What if… • Healthcare organizations … • had a web-based application that would enable them to… • quickly and easily review, process and approve expense reports… • In a fraction of the time that it takes today? Movero’s solution typically saves our healthcare customers over $1M year Movero’s solution typically saves our healthcare customers over $1M year Movero: Mobility Managed 11 March 2009
  12. 12. Certified Results: Leading Medical University 2008 Cost Savings 2009 Projected Savings 1,200 Order/Upgrade Requests = 610 hours 4,875 MACD / Activation Requests = 1,255 hours Movero Standard 2,250 MACD / Activation Requests = 1,300 hours Addition of two new carriers and catalogs Services (1,910 man hours saved ) $240,000 saved $360,000 projected savings 6,300 support calls @ 14 minutes average = 8,200 support calls @ 14 minutes average = Certified Mobility 1,400 hours technical support 1,766 hours of technical support Support Addition of 24 x 7 x 365 support $180,000 saved $360,000 projected savings 26% reduction in average monthly billing 80% reduction in non used lines @ $70/line Expense 67% increase in cost allocation accuracy Roaming fees reduced by $5,000 / month Management $957,000 saved $1,054,000 projected savings Total Savings $1,377,000 $1,774,000 Realized Movero: Mobility Managed 12 March 2009
  13. 13. Our Capabilities What if… • Healthcare organizations had a single point of contact … • for everything mHealth IT service they needed… Orders Support Billing Repair Training MACD • seamlessly integrated to match the way their organization works… IT Professional • backed by a team of certified mobility support experts… • with 24 X 7 X 365 availability? Movero provides a seamless experience for healthcare organizations Movero provides a seamless experience for healthcare organizations Movero: Mobility Managed 13 March 2009
  14. 14. The Informed Decisions Story Challenge: Movero Advantages: State of Florida Medicaid Program Concept to deployment in only 3 months • Reduce fraud • Reduce negative drug interaction expense Physician participation rose from under 1% to over 75% By: • Enabling remote access to patient records Ensured HIPAA compliance • Integrating proprietary apps for mobile devices Provided physician safety net for support • Training a distributed team of physicians Ensured maximum ROI for project • Maintaining critical 24 x 7 x 365 support Significant reduction in project risk Informed Decisions ROI: $80M Savings to Florida Medicaid program New ID design wins in Mississippi and Louisiana Movero: Mobility Managed 14 March 2009
  15. 15. Thank You John Smolucha Tel: 512.818.3259 Email: jsmolucha@moverotech.com

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