Web 2.0 Co Browsing Sales Technique

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Web 2.0 Co Browsing Sales Technique

  1. 1. Why LiveLOOK is Best for <br />Web 2.0 Environments<br />Prepared by:<br />Linda Ziemba<br />VP Sales & Marketing<br />lziemba@livelook.com<br />732.960.9680 x802<br />
  2. 2. Solves limitations of both categories<br />Remote Control<br />Co Browsing*<br />Classic Limitations: <br />Download requires firewall bypass<br />Executable requires anti-malware bypass<br />see: livelook.com/comparison.htm<br />Gen 1 Limitations: <br />Does not work with:<br /><ul><li>AJAX/Flash
  3. 3. Dynamic PopUps
  4. 4. Applets
  5. 5. Silverlight
  6. 6. Microsoft.NET</li></ul>CrossBrowser Issues<br />* Companies are LiveLOOK partners<br />2<br />
  7. 7. * September release<br />
  8. 8. *Scheduled for September release<br />**Scheduled for Q4 release<br />
  9. 9. Co Browsing Partnership Timeline<br />WebSiteAlive<br />ZaZaChat<br />InstantService<br />nGenera<br />BoldChat<br />RightNow<br />ChatStat<br />LivePerson<br />2007<br />2008<br />2009<br />5<br />Negotiating<br />Negotiating<br />Negotiating<br /><ul><li>Existing Co Browsing companies replacing their own Gen1 products
  10. 10. Chat/CIM companies partnering</li></li></ul><li>Key Difference:LiveLOOK Assistant<br />Proactive offer of assistance<br />Pop-up window asking if customer needs assistance<br />Initiated based upon company’s business rules<br />Simple Java script call<br />Difference from current solutions<br />Click to Showvs Click to Call/Chat<br />Context sensitive <br />Direct to correct phone number for assistance<br />New Advertising/Training Medium<br />Tied to database of marketing messaging/videos<br />Tied to “self-service” or “troubleshooting” tips<br />
  11. 11. LiveLOOK Assistant<br /><ul><li>Behavior Parameter-driven
  12. 12. Phone #
  13. 13. Expected Wait Time
  14. 14. Troubleshooting Tips
  15. 15. Upsell/cross-sell clips</li></ul>Company Branding<br /><ul><li>Configurable from Management Portal
  16. 16. URL to html page
  17. 17. Flash video
  18. 18. Table of phone #s</li></li></ul><li>Want to know more?<br />Visit www.livelook.com<br />Contact me at:<br />732.960.9680 x802<br />lziemba@livelook.com<br /> Linda Ziemba<br />

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