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Change and communicate … Communicate and change… Lysbeth van Silfhout
Basic change elements Communication
Time Acceptance: attitude Commitment: Behaviours Internalisation Contact Support from employees Acceptance Realisation: Kn...
The Emotional Cycle of Change has five stages Knowing where we and others are on the Emotional Cycle can help us to unders...
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Communicate and change

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Communicate and change

  1. 1. Change and communicate … Communicate and change… Lysbeth van Silfhout
  2. 2. Basic change elements Communication
  3. 3. Time Acceptance: attitude Commitment: Behaviours Internalisation Contact Support from employees Acceptance Realisation: Knowledge realisation Test Understanding “ I hear there is an upcoming change” “ I like the change” “ This is good for me, my organisation and our customers” “ I know what this means to me” “ I understand the change” “ Let’s do it!”
  4. 4. The Emotional Cycle of Change has five stages Knowing where we and others are on the Emotional Cycle can help us to understand the effect change is having. TIME Negative Positive Level of Optimism Certainty Doubt Hope Confidence Satisfaction

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