Orientation slideshow for new hires to the front desk

1. Diamond
Nation
MISSION STATEMENT
PROVIDING
EDUCATION, EVALUATION, DEVELOPMENT, COMPETITION AND
EXPOSURE TO BASEBALL AND SOFTBALL PROSPECTS UNDER THE
DIRECTION AND SUPERVISION OF OUTSTANDING BASEBALL AND
SOFTBALL INSTRUCTORS, UTILIZING THE FINEST STATE-OF-THE-
ART FACILITIES ON THE EAST COAST.

8. A typical tournament day
begins at 6:45 am. Front
Gate Staff must be ready
and waiting for the first
teams to arrive at 7am to
warm up (an hour prior to
1st game start time). First
scorekeepers on the
schedule must arrive 15
minutes before the first
game time. Games last all
day. When we close the
main building, follow the
closing checklist and open
the gates about an hour into
the last game start time.

9. The Bullpen at Diamond Nation
Our store sells all kinds of
Diamond Nation
apparel, equipment, turf
shoes and more! The store
needs to be kept neat and
clean, which means
constant
maintenance, hanging and
folding.
If we work to keep the
store neat and clean, the
customers will know that
we value our inventory
and their business. Lines
can get long - it is
important to stay calm and
just keep going - the
longer the lines, the more
sales we’re making!

10. If you are coming in on the
later shifts, the Park does
get crowded and parking
can be difficult.
Make sure you allow
enough time to get to
Diamond Nation, find a
spot and get to your
assigned post at least 15
minutes before your
scheduled start time.
15 Minutes Early is On Time

11. Wristband Coach’s
Sales Checkin
All spectators All teams are
over the age of allowed 4
18 pay a $5 ‘free’ coaches.
admission fee Coaches must
to come into sign in and
the Park. They get their
get a hand
wristband and stamped.
a coupon Only one
booklet in team cooler is
return. allowed in
It’s our job to the park per
make sure team. The
that we team cooler is
smile, say tagged at
‘hello’ and check in.
make them
feel welcome.

12. You are here
Admin Building
2
3
Concession 1
6
4
5
Diamond Nation
129 River Rd., Flemington, NJ

13. HealthQuest Sports Dome
5B Bartles Corner Rd., Flemington, NJ

14. View from
behind Home
Plate on Field
1 in the Dome

15. The following should be observed while on duty as an
employee at Diamond Nation:
• Do not chew gum;
• Do not smoke/ chew tobacco;
• Do not eat food while on duty;
• Do not use Internet for anything unrelated to work;
• No substance abuse (to include drugs, alcohol or tobacco)
while on premises whether on duty or not;
• DO SMILE;
• Do make eye contact with customers;
• Do take pride in your professional appearance; Diamond
Nation shirt and appropriate pants/shorts and shoes
must be worn while on duty.
• Do take pride in the appearance of the buildings, the
fields and your surroundings.

16. The following PARK RULES are distributed to all teams attending tournaments:
No Smoking – Diamond Nation is a smoke free facility.
No Alcohol
No Tobacco Use
No Pets
No Outside Coolers ( 1 team cooler allowed)
Diamond Nation entrance will open one hour prior to first game time. Admittance to the park
is through the Administration Building only.
CLEATS
Teams are to be in full uniform once they are on the field playing the game. All of our fields
are A-TURF. Players MUST wear turfs, plastic molded cleats, or sneakers on our fields.
FIRST AID & AED
There will be first aid equipment on site for all of our tournament games. The local first aid
squad is on call in an event of injury. Hunterdon Medical Center is less than one mile away in
case of a serious injury.
PARKING
Parking is free for the Diamond Nation events. There is plenty of space to park your vehicle
for the Diamond Nation tournaments. The parking lot is right next to the baseball fields. If
additional parking is needed, there will be signs and people to help direct you. Please do not
park directly on the road. Cars that are double parked, parked in the road, or not parked in
marked sports in our main lot are subject to towing at the owner’s expense.
CONCESSION
Our concession stand will be open during all of the Diamond Nation tournaments. The
concession stand hours of operation are from 7:00 AM to 10:00 PM Saturday and Sunday.
Weekday hours vary based on need
There will be a Site Director on duty at all times during your event to assist you.

18. Sample Staff Schedule – One Tournament Day

20. Thank you for becoming a part of the Diamond
Nation Team!
We are looking forward to an awesome 2012
Tournament Season!!