PC Reservation and Print Management<br />Technology Strikes Again!<br />
What are we doing?<br />Installing:<br />Envisionware PC Reservation and Print Management (called LPT:One)<br />At Main Li...
What is PC Reservation?<br />Library customers can:<br />Check out their own computer.<br />If all the computers are being...
What is print management?<br />Library customers can:<br />Send a print job to the printer knowing how many pages will be ...
Why are we doing this?<br />At the core of everything we do:<br />	MISSION & BUDGET OUTCOMES!<br />Review the mission:<br ...
Improve customer service<br />Outcome statement:<br />Catawba County citizens will experience friendly and knowledgeable c...
How will this change affect customers?<br />Customers can:<br />Check out their own computer (good or bad?)<br />Print and...
How will this change affect staff?<br />Staff:<br />Will not have to be “stationed” in the computer lab (good or bad?)<br ...
How can we all make this a positive change?<br />Support reference staff as they implement the change<br />Communicate to ...
How will this changetake place?<br />Envisionware will send technicians to install the system and train staff<br />January...
What happens after the installation?<br />We watch and listen to our customers.<br />Is the system working for them?<br />...
Questions?<br />
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PC Reservation presentation

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What is PC Reservation and Print Management? How will it help library patrons?

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PC Reservation presentation

  1. 1. PC Reservation and Print Management<br />Technology Strikes Again!<br />
  2. 2. What are we doing?<br />Installing:<br />Envisionware PC Reservation and Print Management (called LPT:One)<br />At Main Library and the St. Stephens Branch<br />January 8th-10th<br />Major change in how we handle the computer labs and print jobs<br />
  3. 3. What is PC Reservation?<br />Library customers can:<br />Check out their own computer.<br />If all the computers are being used, they can place a reservation to use the next available computer.<br />Place a reservation to use the computer later in the day.<br />
  4. 4. What is print management?<br />Library customers can:<br />Send a print job to the printer knowing how many pages will be printed.<br />Go to the printer and “release” the job for printing.<br />The printer will not complete the job until they insert coins or bills into a coin-op machine.<br />
  5. 5. Why are we doing this?<br />At the core of everything we do:<br /> MISSION & BUDGET OUTCOMES!<br />Review the mission:<br />Catawba County Libraries inspire the joy of reading, life-long learning, cultural appreciation, creative thinking, and promote economic development and individual growth through comprehensive resources, a knowledgeable and responsive staff, innovative technologies, and welcoming facilities.<br />
  6. 6. Improve customer service<br />Outcome statement:<br />Catawba County citizens will experience friendly and knowledgeable customer service so that they are able to find exactly what they need.<br />Frees reference staff to assist customers!<br />
  7. 7. How will this change affect customers?<br />Customers can:<br />Check out their own computer (good or bad?)<br />Print and pay without staff handling the copies or the money<br />Will know exactly when their session will end<br />Can extend their session if no one is waiting<br />Can reserve a computer for the same day only<br />Will need a PIN<br />Customers with more complex information needs will have more staff to help them<br />Other ideas?<br />
  8. 8. How will this change affect staff?<br />Staff:<br />Will not have to be “stationed” in the computer lab (good or bad?)<br />Will not have to “bump” customers from the computers<br />Will not have to intervene with print jobs<br />Will have to teach customers how to use the system<br />Will have to make sure that customers get a PIN<br />Can spend more time helping customers who have more complex needs<br />Can stop worrying about whether or not customers are paying for their print jobs<br />Other ideas?<br />
  9. 9. How can we all make this a positive change?<br />Support reference staff as they implement the change<br />Communicate to customers that this is a good change<br />Help customers to get a PIN<br />Provide feedback to reference staff so that they can make sure the new system is working<br />Smile a lot – other ideas?<br />
  10. 10. How will this changetake place?<br />Envisionware will send technicians to install the system and train staff<br />January 8-10th<br />Computers will be “down” on a rotating basis as technicians install the programs<br />A staff computer at the reference desk will be set-up to be the management console for the system; a computer at the customer service desk may also be set up to manage the system.<br />
  11. 11. What happens after the installation?<br />We watch and listen to our customers.<br />Is the system working for them?<br />Do staff understand how to help customers use it?<br />Do any changes need to be made so that it works more effectively?<br />Staff must continue to “sell” this project to customers.<br />
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  13. 13. Questions?<br />

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