ME205                The old marketing rules                      are broken                        Urs Haeusler, Kate Sch...
Kate - @nothing_to_add                           Urs - @ursgossip                             Lykle - @lykledinsdag 25 okt...
First, we have some                         questions for youdinsdag 25 oktober 11
post your questions on                      our Twitter-wall:                        #icca2011smdinsdag 25 oktober 11
Marketing                                     vs.                                Social Media                        Lykle...
a pleadinsdag 25 oktober 11
http://www.flickr.com/photos/memestate/54408373/in/photostream/dinsdag 25 oktober 11
http://www.flickr.com/photos/jeffcapeshop/2186416612/dinsdag 25 oktober 11
http://www.flickr.com/photos/stijnnieuwendijk/3098445189/in/photostream/dinsdag 25 oktober 11
the world has changeddinsdag 25 oktober 11
information is freedinsdag 25 oktober 11
http://www.flickr.com/photos/inju/112082907/dinsdag 25 oktober 11
TV                             http://www.flickr.com/photos/roadsidepictures/276395210/dinsdag 25 oktober 11
Radio                                http://www.flickr.com/photos/imh/3297961043/dinsdag 25 oktober 11
http://www.storytellersmediagroup.com/dinsdag 25 oktober 11
dinsdag 25 oktober 11
Closed                         Selective                        Controllingdinsdag 25 oktober 11
gate keepersdinsdag 25 oktober 11
(are you a gate keeper?)dinsdag 25 oktober 11
do you think you are?dinsdag 25 oktober 11
you might be                        disappointed...dinsdag 25 oktober 11
gate keepersdinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
weblog/twitter/                            facebook:                        my own information                            ...
weblog/twitter/                            facebook:                        my own information                            ...
dinsdag 25 oktober 11
dinsdag 25 oktober 11
http://www.flickr.com/photos/scott_rtw/1350993666/dinsdag 25 oktober 11
Closed                         Selective                        Controlling                                      http://ww...
http://www.flickr.com/photos/scott_rtw/1350993666/dinsdag 25 oktober 11
Open                         Random                        Supportive                                     http://www.flickr...
http://www.flickr.com/photos/rosefirerising/3841043935/dinsdag 25 oktober 11
Positive experiences                are bigger conversation                 starters than negative                experien...
“Marketing is the price                      you pay for being                       unremarkable”                        ...
“Marketing is the price                      you pay for being uct                                      rod               ...
“Marketing is the price                      you pay for being uct                                        rod             ...
so be remarkabledinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
start the conversationdinsdag 25 oktober 11
start the conversationdinsdag 25 oktober 11
expertsdinsdag 25 oktober 11
audiencedinsdag 25 oktober 11
first:dinsdag 25 oktober 11
who   do you                         want to talk       to                about      what                        and where...
next:dinsdag 25 oktober 11
dinsdag 25 oktober 11
contact      conversation   contentdinsdag 25 oktober 11
contact      conversation   contentdinsdag 25 oktober 11
...                                               ...           contact            conversation   contentdinsdag 25 oktobe...
...                                                     ...           contact                  conversation   content     ...
dinsdag 25 oktober 11
dinsdag 25 oktober 11
dinsdag 25 oktober 11
http://www.flickr.com/photos/stijnnieuwendijk/3098445189/in/photostream/dinsdag 25 oktober 11
http://www.flickr.com/photos/highersights/6231641551/dinsdag 25 oktober 11
Lykle de Vries                 lykle@deondernemers.nl                      06-53 76 69 64                        Twitter: ...
Lykle de Vries                 lykle@deondernemers.nl                      06-53 76 69 64                        Twitter: ...
dinsdag 25 oktober 11
SOCIAL MEDIA FOR THE           MEETING INDUSTRY?           • YES!               • Social Recruiting - Saves Money and Time...
YOUR APPROACH           • Define your target: What do you actually want to achieve?           • Monitor beforehand: What i...
THAT MEANS:           • Deliver topics, people would like to talk about and               share with their network.       ...
Your Storys...                                                 Products                        Company/                   ...
©dinsdag 25 oktober 11
Cross media anniversary campaign „150 years of Mammut“ -  Print/ Online/ App / Tradeshow, B-2-B.                          ...
©dinsdag 25 oktober 11
I AM A SM MANAGER,           I AM A(N)... I am used to Sado Maso Jokes                            Fairytale Inventor      ...
>ADD WISE          SENTENCE HERE          ABOUT THE BREAD          AND BUTTER OF SM.                        ©dinsdag 25 ok...
SM-STRATEGY DEVELOPMENT                                                                                          Forums an...
EXAMPLE: CONTENTPLANNING                        ©dinsdag 25 oktober 11
EXAMPLE: ISSUE MANAGEMENT                        ©dinsdag 25 oktober 11
ISSUE MANAGMENT (2)           ACCOMPANIED BY...           • List of Contacts/ People in charge;               • especially...
MONITORING BEFORE           AND AFTER...           • Via SM2 for example.                                    ©dinsdag 25 o...
SOCIAL MEDIA MARKETING           FOR GOMEZ INCLUDES...                         Analysis     Structures and +        Qualif...
LINKS BETWEEN SM AND           THE MEETINGS INDUSTRY                          Analysis      Structures and +         Quali...
FACTS + FIGURES.     WEBGUERILLAS           • Specialist for Below the Line Marketing           • Founded: 2000 AD        ...
VIRAL CAMPAIGNS AND SEEDING                                   ©dinsdag 25 oktober 11
AMBIENT/ AMBUSH MARKETING:               Guerilla Marketing (offline)               incl. online extension and            ...
(SENSATION-)EVENT-MARKETING     (Sensation-)Event-Marketing     incl. online extension                                   ©...
©dinsdag 25 oktober 11
©dinsdag 25 oktober 11
GUERILLA MARKETING    Lycos: Dog-    Chancellor    (Hundeskanzler):    Guerilla Event. In the    proximity of the    candi...
GUERILLA MARKETING    Lycos: Dog-    Chancellor    (Hundeskanzler):    Guerilla Event. In the    proximity of the    candi...
Lee Jeans: Events at Open-Air-Festivals, delivering storys for different media, which          where communicated free of ...
Lee Jeans: Events at Open-Air-Festivals, delivering storys for different media, which          where communicated free of ...
GomeZ on vacation.                        Rare, but happenZ...                                               ©dinsdag 25 o...
Email: k.schmitt@webguerillas.ch          PLEASE... GET IN TOUCH!                        YouTube: .com/user/ohnezuckerzusa...
Event Management 2.0 –                        How Social Media Marketing Enhances Ticketingdinsdag 25 oktober 11
Facts…                        • Worldwide more than 800.000.000 user                        • Fastest growing group = over...
the Sky is the limit ;-)dinsdag 25 oktober 11
200+ million usersdinsdag 25 oktober 11
Connect  the  world’s                          professionals to make                        them more productive          ...
• More than 11.1 million members (mainly DACH)                          (June 2011) use XING to boost their business, job ...
The Starting Point for Social Media and Events                        1. Use Social Media (Facebook, Twitter, XING, etc.) ...
Social Media Report: Results                        1. Facebook, Twitter & XING are key for reach, virality &             ...
Set vs. realised goals                        Slight deviation between set- (blue) and realised goals (green).            ...
Network-related tips: How to use                                 Social Mediadinsdag 25 oktober 11
 Create Facebook Fanpage for event                         Circulate relevant content early                            ...
   Create Twitter Account for event                           Information pre- and post event                          ...
 Create event and ticket-sale on XING                         XING-groups and existing contacts for reach and effective ...
   Create YouTube channel for event                           Pre-event videos: Interviews with speakers                ...
 Create event on Foursquare                         Check-ins:                             Participants circulated in o...
Conclusion…                        Social Media:                         Puts you closer to your audience (target group) ...
Kompletter Report kostenlos herunterladen                          http://www.amiando.com/socialmediareport_endinsdag 25 o...
Contact                                                     Urs Haeusler                                                  ...
paneldinsdag 25 oktober 11
final questiondinsdag 25 oktober 11
Thank you!dinsdag 25 oktober 11
Kate - @nothing_to_add                           Urs - @ursgossip                             Lykle - @lykledinsdag 25 okt...
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Panel: the old marketing rules are broken - 50th ICCA world congress

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Together with Katrin Schmitt (Webguerillas) and Urs Haeusler (Amiando), we spent an hour outlining how marketing has been changed by Social Media.

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Panel: the old marketing rules are broken - 50th ICCA world congress

  1. 1. ME205 The old marketing rules are broken Urs Haeusler, Kate Schmitt, Lykle de Vriesdinsdag 25 oktober 11
  2. 2. Kate - @nothing_to_add Urs - @ursgossip Lykle - @lykledinsdag 25 oktober 11
  3. 3. First, we have some questions for youdinsdag 25 oktober 11
  4. 4. post your questions on our Twitter-wall: #icca2011smdinsdag 25 oktober 11
  5. 5. Marketing vs. Social Media Lykle de Vries - 50th ICCA World Conferencedinsdag 25 oktober 11
  6. 6. a pleadinsdag 25 oktober 11
  7. 7. http://www.flickr.com/photos/memestate/54408373/in/photostream/dinsdag 25 oktober 11
  8. 8. http://www.flickr.com/photos/jeffcapeshop/2186416612/dinsdag 25 oktober 11
  9. 9. http://www.flickr.com/photos/stijnnieuwendijk/3098445189/in/photostream/dinsdag 25 oktober 11
  10. 10. the world has changeddinsdag 25 oktober 11
  11. 11. information is freedinsdag 25 oktober 11
  12. 12. http://www.flickr.com/photos/inju/112082907/dinsdag 25 oktober 11
  13. 13. TV http://www.flickr.com/photos/roadsidepictures/276395210/dinsdag 25 oktober 11
  14. 14. Radio http://www.flickr.com/photos/imh/3297961043/dinsdag 25 oktober 11
  15. 15. http://www.storytellersmediagroup.com/dinsdag 25 oktober 11
  16. 16. dinsdag 25 oktober 11
  17. 17. Closed Selective Controllingdinsdag 25 oktober 11
  18. 18. gate keepersdinsdag 25 oktober 11
  19. 19. (are you a gate keeper?)dinsdag 25 oktober 11
  20. 20. do you think you are?dinsdag 25 oktober 11
  21. 21. you might be disappointed...dinsdag 25 oktober 11
  22. 22. gate keepersdinsdag 25 oktober 11
  23. 23. dinsdag 25 oktober 11
  24. 24. dinsdag 25 oktober 11
  25. 25. dinsdag 25 oktober 11
  26. 26. dinsdag 25 oktober 11
  27. 27. dinsdag 25 oktober 11
  28. 28. weblog/twitter/ facebook: my own information channeldinsdag 25 oktober 11
  29. 29. weblog/twitter/ facebook: my own information channel on internetdinsdag 25 oktober 11
  30. 30. dinsdag 25 oktober 11
  31. 31. dinsdag 25 oktober 11
  32. 32. http://www.flickr.com/photos/scott_rtw/1350993666/dinsdag 25 oktober 11
  33. 33. Closed Selective Controlling http://www.flickr.com/photos/scott_rtw/1350993666/dinsdag 25 oktober 11
  34. 34. http://www.flickr.com/photos/scott_rtw/1350993666/dinsdag 25 oktober 11
  35. 35. Open Random Supportive http://www.flickr.com/photos/scott_rtw/1350993666/dinsdag 25 oktober 11
  36. 36. http://www.flickr.com/photos/rosefirerising/3841043935/dinsdag 25 oktober 11
  37. 37. Positive experiences are bigger conversation starters than negative experiences. People like positive stuff. 28dinsdag 25 oktober 11
  38. 38. “Marketing is the price you pay for being unremarkable” (Robert Stephens, founder of the Geek Squad) http://thinkvitamin.com/business/why-you-should-fire-your-pr-company/dinsdag 25 oktober 11
  39. 39. “Marketing is the price you pay for being uct rod badp unremarkable” (Robert Stephens, founder of the Geek Squad) http://thinkvitamin.com/business/why-you-should-fire-your-pr-company/dinsdag 25 oktober 11
  40. 40. “Marketing is the price you pay for being uct rod badp unremarkable” bad service (Robert Stephens, founder of the Geek Squad) http://thinkvitamin.com/business/why-you-should-fire-your-pr-company/dinsdag 25 oktober 11
  41. 41. so be remarkabledinsdag 25 oktober 11
  42. 42. dinsdag 25 oktober 11
  43. 43. dinsdag 25 oktober 11
  44. 44. dinsdag 25 oktober 11
  45. 45. dinsdag 25 oktober 11
  46. 46. start the conversationdinsdag 25 oktober 11
  47. 47. start the conversationdinsdag 25 oktober 11
  48. 48. expertsdinsdag 25 oktober 11
  49. 49. audiencedinsdag 25 oktober 11
  50. 50. first:dinsdag 25 oktober 11
  51. 51. who do you want to talk to about what and where do you find them ?dinsdag 25 oktober 11
  52. 52. next:dinsdag 25 oktober 11
  53. 53. dinsdag 25 oktober 11
  54. 54. contact conversation contentdinsdag 25 oktober 11
  55. 55. contact conversation contentdinsdag 25 oktober 11
  56. 56. ... ... contact conversation contentdinsdag 25 oktober 11
  57. 57. ... ... contact conversation content ... ...dinsdag 25 oktober 11
  58. 58. dinsdag 25 oktober 11
  59. 59. dinsdag 25 oktober 11
  60. 60. dinsdag 25 oktober 11
  61. 61. http://www.flickr.com/photos/stijnnieuwendijk/3098445189/in/photostream/dinsdag 25 oktober 11
  62. 62. http://www.flickr.com/photos/highersights/6231641551/dinsdag 25 oktober 11
  63. 63. Lykle de Vries lykle@deondernemers.nl 06-53 76 69 64 Twitter: @lykle foto: Ester Kroezengadinsdag 25 oktober 11
  64. 64. Lykle de Vries lykle@deondernemers.nl 06-53 76 69 64 Twitter: @lykle foto: Ester Kroezengadinsdag 25 oktober 11
  65. 65. dinsdag 25 oktober 11
  66. 66. SOCIAL MEDIA FOR THE MEETING INDUSTRY? • YES! • Social Recruiting - Saves Money and Time. • Social Market Research - Validating and Extending your Reports. • Social Innovation - Crowdsourcing as your Ear on the Market. • Social Promotion - Viral Ticketing and Media to gain Participants. • Social Sharing - Spreading Know-how and Knowledge among the carefully targeted groups. ©dinsdag 25 oktober 11
  67. 67. YOUR APPROACH • Define your target: What do you actually want to achieve? • Monitor beforehand: What is spoken where on the web about you? >Sentimend plus qualtiative analysis. • Find your Story, linking into your actual main campaign • Set up your Strategy, including Content-/ Issueplanning, choose the platforms that suit your story. • Be brave roll it out, starting small. • Don‘t forget media support and Monitoring measures. ©dinsdag 25 oktober 11
  68. 68. THAT MEANS: • Deliver topics, people would like to talk about and share with their network. • Provide offers, of which Users want to know more. • Open up and provide behind the scenes information. • Offer projects, in which people would like to participate. • Be a platform on which users can communicate with you and among each other. ©dinsdag 25 oktober 11
  69. 69. Your Storys... Products Company/ Brand You Consumers‘ or Clients World Contests/ Initiatives UGC,???dinsdag 25 oktober 11
  70. 70. ©dinsdag 25 oktober 11
  71. 71. Cross media anniversary campaign „150 years of Mammut“ - Print/ Online/ App / Tradeshow, B-2-B. ©dinsdag 25 oktober 11
  72. 72. ©dinsdag 25 oktober 11
  73. 73. I AM A SM MANAGER, I AM A(N)... I am used to Sado Maso Jokes Fairytale Inventor CSR Observer Bridge-Builder Stakeholder Understander Outside of the Box Thinker Edgy communicator Creative Conceptor Overtime-Worker Nerdy Nerd Trend-Sniffer Curious Researcher Crisis-tackler Believer in Gamification Online-Addict Timings-Lover Shitstorm-Whisperer Secret Messenger Internal Pacemaker Very understanding Editor Exhbitionistic Adaptor Restructurer Eloquent Moderator Online 18/7. Transmedia Thinker Detail-Loving Strategist ©dinsdag 25 oktober 11
  74. 74. >ADD WISE SENTENCE HERE ABOUT THE BREAD AND BUTTER OF SM. ©dinsdag 25 oktober 11
  75. 75. SM-STRATEGY DEVELOPMENT Forums and special CENTRAL Communities SOCIAL MEDIA HUB OTHER OPTIONAL SOCIAL MEDIA CHANNEL e.g. Constant Facebook Places Moderation Blogs Actions OFFLINE CONTENT eg. Offline-Events OPTIONAL: LINK YOUR SM- ACTIVITIES TO OFFLINE. OPTIMIZING INTERFACES Links to importan Websites such as Homepage. ©dinsdag 25 oktober 11
  76. 76. EXAMPLE: CONTENTPLANNING ©dinsdag 25 oktober 11
  77. 77. EXAMPLE: ISSUE MANAGEMENT ©dinsdag 25 oktober 11
  78. 78. ISSUE MANAGMENT (2) ACCOMPANIED BY... • List of Contacts/ People in charge; • especially defining the contact chain on weekends - the Social Web never closes, it truly is an eternal dialogue. • Definition of how issues on different platforms are treated; • Evolving issues protocol for monitoring and evaluation. ©dinsdag 25 oktober 11
  79. 79. MONITORING BEFORE AND AFTER... • Via SM2 for example. ©dinsdag 25 oktober 11
  80. 80. SOCIAL MEDIA MARKETING FOR GOMEZ INCLUDES... Analysis Structures and + Qualification Strategy Processes Inhouse Trainings Social Media Corporate Blogging/ Involvement of Guidelines Twitter Influentials Integrated Media Media Programming Campaigns Reporting/ Moderation Issue Management Monitoring B2B Social Media Video/ Podcast STORY TELLING © Marketingdinsdag 25 oktober 11
  81. 81. LINKS BETWEEN SM AND THE MEETINGS INDUSTRY Analysis Structures and + Qualification Strategy Processes Inhouse Trainings Social Media Corporate Blogging/ Involvement of Guidelines Twitter Influentials Integrated Media Media Programming Campaigns Moderation Issue Management Reporting/Monitoring B2B Social Media Video/ Podcast STORY TELLING Marketing ©dinsdag 25 oktober 11
  82. 82. FACTS + FIGURES. WEBGUERILLAS • Specialist for Below the Line Marketing • Founded: 2000 AD • Headoffice: Munich, 60 employees Branch: since 10/2011 in Zuerich, 18 employees • Stakeholder of APPadvisors and UnserAller (mobile apps and crowdsourcing) • Owned and Managed by David Eicher and: Gomez. ©dinsdag 25 oktober 11
  83. 83. VIRAL CAMPAIGNS AND SEEDING ©dinsdag 25 oktober 11
  84. 84. AMBIENT/ AMBUSH MARKETING: Guerilla Marketing (offline) incl. online extension and accompanying PR ©dinsdag 25 oktober 11
  85. 85. (SENSATION-)EVENT-MARKETING (Sensation-)Event-Marketing incl. online extension ©dinsdag 25 oktober 11
  86. 86. ©dinsdag 25 oktober 11
  87. 87. ©dinsdag 25 oktober 11
  88. 88. GUERILLA MARKETING Lycos: Dog- Chancellor (Hundeskanzler): Guerilla Event. In the proximity of the candidates Schröder and Stoiber, paper dogs with provocative statements where placed - and gained much attention. ©dinsdag 25 oktober 11
  89. 89. GUERILLA MARKETING Lycos: Dog- Chancellor (Hundeskanzler): Guerilla Event. In the proximity of the candidates Schröder and Stoiber, paper dogs with provocative statements where placed - and gained much attention. ©dinsdag 25 oktober 11
  90. 90. Lee Jeans: Events at Open-Air-Festivals, delivering storys for different media, which where communicated free of charge. – Guitars: Bands acknowledged fans with Lee guitars while playing live, and asked them on stage. – Jeans Dropper: Every 500 SMS sent to a special number, the Zeppelin dropped a jeans into the crowd. ©dinsdag 25 oktober 11
  91. 91. Lee Jeans: Events at Open-Air-Festivals, delivering storys for different media, which where communicated free of charge. – Guitars: Bands acknowledged fans with Lee guitars while playing live, and asked them on stage. – Jeans Dropper: Every 500 SMS sent to a special number, the Zeppelin dropped a jeans into the crowd. ©dinsdag 25 oktober 11
  92. 92. GomeZ on vacation. Rare, but happenZ... ©dinsdag 25 oktober 11
  93. 93. Email: k.schmitt@webguerillas.ch PLEASE... GET IN TOUCH! YouTube: .com/user/ohnezuckerzusatz Brainwash: brainwash.webguerillas.de/autoren/katrin-schmitt/ Twitter: .com/nothing_to_add Quora: .com/Kate-Smith-1 LinkedIn: ch.linkedin.com/in/kateschmitt WEBGUERILLAS AG Stauffacherstr. 31 8004 Zürich G+: Kate S. Facebook: .com/dajume T 0041-442-961-221 F 0041-442-961-223 www.webguerillas.ch ©dinsdag 25 oktober 11
  94. 94. Event Management 2.0 – How Social Media Marketing Enhances Ticketingdinsdag 25 oktober 11
  95. 95. Facts… • Worldwide more than 800.000.000 user • Fastest growing group = over 50 year old (USA over 25% of FB user are older than 45 years) • USA over 70% of whole population / Germany 40%) • Users are in average connected with 130 friends Quelle: Facebookmarketing.de & http://www.checkfacebook.com/dinsdag 25 oktober 11
  96. 96. the Sky is the limit ;-)dinsdag 25 oktober 11
  97. 97. 200+ million usersdinsdag 25 oktober 11
  98. 98. Connect  the  world’s   professionals to make them more productive and successfuldinsdag 25 oktober 11
  99. 99. • More than 11.1 million members (mainly DACH) (June 2011) use XING to boost their business, job and career. • XING is a platform where professionals from all kinds of different industries can meet up • More than 170,000 events promoted on XING every year • Members can meet and exchange views in around 50,000 specialist groupsdinsdag 25 oktober 11
  100. 100. The Starting Point for Social Media and Events 1. Use Social Media (Facebook, Twitter, XING, etc.) – your customers (the attendees) are already there! 2. Gives you a direct contact with customers (viral marketing, 2-way-channel, feedback,…) 1. Gives you chance to build up a relationship with your most important "asset" – your attendeesdinsdag 25 oktober 11
  101. 101. Social Media Report: Results 1. Facebook, Twitter & XING are key for reach, virality & dialogue 2. 80% of organisers want to increase future activity 3. Goals: event promotion, gaining information & attendees 4. Problems: lack of time, complex  ROI  calculation… …BUT: 60% dont use monitoring toolsdinsdag 25 oktober 11
  102. 102. Set vs. realised goals Slight deviation between set- (blue) and realised goals (green). Main goal: increasing event awareness. Outcome: social media goals realisable for organisers.dinsdag 25 oktober 11
  103. 103. Network-related tips: How to use Social Mediadinsdag 25 oktober 11
  104. 104.  Create Facebook Fanpage for event  Circulate relevant content early  Event-related information, interviews, photos, videos  Likes & Comments promote your event virally on Facebook  amiandos social ticketing app: ticketing with Facebookdinsdag 25 oktober 11
  105. 105.  Create Twitter Account for event  Information pre- and post event  Event Hashtag -> "bundles" event-related communication  Twitter monitoring: immediate reaction possible, valuable feedbackdinsdag 25 oktober 11
  106. 106.  Create event and ticket-sale on XING  XING-groups and existing contacts for reach and effective event marketing  Recommend event: Attendees recommended event according to profiledinsdag 25 oktober 11
  107. 107.  Create YouTube channel for event  Pre-event videos: Interviews with speakers  Post-event videos: key points, presentations, interviews  Multiple-platform videos: Facebook, Twitterdinsdag 25 oktober 11
  108. 108.  Create event on Foursquare  Check-ins:  Participants circulated in own network  Networking effect (meeting online)  Check-ins incentivise with rewards: badges, giveaways etc.…dinsdag 25 oktober 11
  109. 109. Conclusion… Social Media:  Puts you closer to your audience (target group)  Close relationship and direct dialogue with target group  An addition to traditional ticketing channels  Ticket sales with minimal marketing costs  Information about existing-/potential customers  Long-term relationship with attendees/ target group  Remember to exploit these possibilities!!!dinsdag 25 oktober 11
  110. 110. Kompletter Report kostenlos herunterladen http://www.amiando.com/socialmediareport_endinsdag 25 oktober 11
  111. 111. Contact Urs Haeusler Head of Sales amiando GmbH Sandstraße 33, 80335 Munich, Germany Phone: +49 (89) 5527358-33, Fax: +49 (89) 5527358-10 urs.haeusler@amiando.com www.amiando.comdinsdag 25 oktober 11
  112. 112. paneldinsdag 25 oktober 11
  113. 113. final questiondinsdag 25 oktober 11
  114. 114. Thank you!dinsdag 25 oktober 11
  115. 115. Kate - @nothing_to_add Urs - @ursgossip Lykle - @lykledinsdag 25 oktober 11

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