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ROI on Donor Relations
& Stewardship
Programs
Definition
Definition of 'Return On Investment - ROI'
A performance measure used to evaluate the
efficiency of an investme...
Calculation
To calculate ROI, the benefit (return) of an
investment is divided by the cost of the
investment; the result i...
Family Talk
What is your leadership really asking for
when they talk about ROI and metrics?
It’s More than Measuring Quantity
It’s More Than Tracking Activity
Measuring Impact, Affect, Change
• Track what you do
• Observe affect; Observe donor behavior
• Measure results
• Apply th...
Survey says…
Three Key Areas for DR&S ROI
• Retention
• Upgrades
• Lifetime Value
Story Time
Know Your Value
What is your leadership really asking for when
they talk about ROI and metrics?
• Start Small
• Set aside ...
Questions? Comments
• Lynne Wester
wester@yu.edu
www.donorrelationsguru.com
Follow me on Twitter @donorguru
• Colleen A. B...
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2012 dr&s roi_071312[1]

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2012 dr&s roi_071312[1]

  1. 1. ROI on Donor Relations & Stewardship Programs
  2. 2. Definition Definition of 'Return On Investment - ROI' A performance measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of different investments. Courtesy of investopedia.com
  3. 3. Calculation To calculate ROI, the benefit (return) of an investment is divided by the cost of the investment; the result is expressed as a percentage or a ratio. The return on investment formula: (Gain on Investment – Cost of Investment) ROI = Cost of Investment
  4. 4. Family Talk What is your leadership really asking for when they talk about ROI and metrics?
  5. 5. It’s More than Measuring Quantity
  6. 6. It’s More Than Tracking Activity
  7. 7. Measuring Impact, Affect, Change • Track what you do • Observe affect; Observe donor behavior • Measure results • Apply the ROI formula • Supplement with qualitative returns
  8. 8. Survey says…
  9. 9. Three Key Areas for DR&S ROI • Retention • Upgrades • Lifetime Value
  10. 10. Story Time
  11. 11. Know Your Value What is your leadership really asking for when they talk about ROI and metrics? • Start Small • Set aside Time at Weekly or Monthly Intervals • Make it a Personal Priority • Get Buy In and Feedback from Leadership • Be Strategic!
  12. 12. Questions? Comments • Lynne Wester wester@yu.edu www.donorrelationsguru.com Follow me on Twitter @donorguru • Colleen A. Brade, CFRE colleen.brade@ruffalocody.com

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