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What you need to know to be an           Informed Consumer!
 TUES:   How to be a responsible consumer! WED:    Paying for Purchases THURS:    Exchanges and Returns FRI:   Consume...
 Being   fair, courteous and law-abiding Helps   stores and companies run smoothly. Benefits   the consumer and the pro...
• Who cleans andCareless/       repairs?damaged       • Can item be                resold?      theft                 • Wh...
   Return clothes neatly         Don’t try on clothes that                                   won’t fit   Be politeness ...
Making shopping more enjoyable!
   Even when frustrated!   Don’t complain loudly   Waiting in line   Politeness   Put yourself in the    customer’s o...
 Try   on what fits Watch out for make- up stains Remove    Shoes Leave   the tags on Re-hang   clothing
 Canyou return items? What    is needed? How    long to return? Cash   or store credit? Gift   receipts.
 Shoplifting   hurts    everyone! Can   increase    “hidden costs” for    consumer.   Business costs for    merchandiser.
 http://www.cbc.ca/video/#/Shows/1221254 309/ID=1328491545CBC Documentary.“The Secret World of Shoplifting” (2009)
 What     is the best way to “complain     effectively”?1.    Return to the store2.    Write a letter to the store3.    W...
HNC 3O1 - Consumer Responsibilities
HNC 3O1 - Consumer Responsibilities
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HNC 3O1 - Consumer Responsibilities

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HNC 3O1 - Consumer Responsibilities

  1. 1. What you need to know to be an Informed Consumer!
  2. 2.  TUES: How to be a responsible consumer! WED: Paying for Purchases THURS: Exchanges and Returns FRI: Consumer Protection
  3. 3.  Being fair, courteous and law-abiding Helps stores and companies run smoothly. Benefits the consumer and the producer! Helps to prevent “hidden costs”.
  4. 4. • Who cleans andCareless/ repairs?damaged • Can item be resold? theft • Who pays for stolen items? • Who pays extraImproper work hours? returns • “Mark downs” in cost!
  5. 5.  Return clothes neatly  Don’t try on clothes that won’t fit Be politeness  Leaving the changeroom a Ask for help. disaster! Respect sales associates  Mix match clothing Lend a hand  Put away clothes improperly Use appropriate  Misbehaving kids language, talking  Refold clothing quietly  Hiding clothing Be quiet  Price switching/leave tags Have realistic on expectations  Don’t stalk! Dos Don’ts
  6. 6. Making shopping more enjoyable!
  7. 7.  Even when frustrated! Don’t complain loudly Waiting in line Politeness Put yourself in the customer’s or clerk’s shoes
  8. 8.  Try on what fits Watch out for make- up stains Remove Shoes Leave the tags on Re-hang clothing
  9. 9.  Canyou return items? What is needed? How long to return? Cash or store credit? Gift receipts.
  10. 10.  Shoplifting hurts everyone! Can increase “hidden costs” for consumer. Business costs for merchandiser.
  11. 11.  http://www.cbc.ca/video/#/Shows/1221254 309/ID=1328491545CBC Documentary.“The Secret World of Shoplifting” (2009)
  12. 12.  What is the best way to “complain effectively”?1. Return to the store2. Write a letter to the store3. Write to manufacturer (customer relations)4. Contact Better Business Bureau (mediator)

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