1. Become a Stickynote Ninja
The Problem-Solving
Power of Stickies * (also known as
Post-it® Notes)
simple tools that deliver great results
Kate Rutter <kate@adaptivepath.com>
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 0

2. What we’re going to do in the next 3 hours
 Talk about why sticky notes + UX = 
 Learn 9 methods that will rock your work
 Experience 4 activities to get hands-on
with the methods
 Collect a bunch of tips and tricks to make
your sticky-life easy
 Learn from each other’s experiences
 Find out where to get more info and tools
 Get a trinket
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 1

3. don’t be shy...
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 2

4. the path of the
stickynote
ninja
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 3

5. simple tools
+ skilled practitioners
powerful weapons
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 4

6. Ninja
Secret
#1
Sticky notes
are the currency
of ideas.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 5

7. Why stickies?
They stick on a The right size Easy to
variety of to hold 1 idea rearrange and
surfaces or problem move around
Familiar and
Ubiquitous approachable
Cheap Simple
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 6

8. I call this…
ne ss
ig ht
L
STICKIES
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 7

9. Why do they work so well in groups?
Enable people Help a group Allow a group
to externalize focus on one to visualize
their thoughts thing at a time patterns
& ideas
Engage the Clearly show
whole group relationships &
in the process agreements
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 8

10. Two major ideas…
Create  Generate new ideas
information  Probe problems
 Explore attributes
 Identify patterns
Reduce
 Prioritize
information  Make decisions
 Create plans
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 9

11. Ninja
Secret
#2
Ninjas don’t talk
about what they do…
they just do it.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 10

12. methods
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 11

13. What goes on a sticky? Sticky
Ninja
 1 thought or idea per sticky Tip
 Make them as clear as possible
 Keep the corners clear in case
you need space for additional I am
notes one idea
 Be specific
for example…
Frequent
Lots of downtime
issues with due to
product server load
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 12

14. 4 types of layouts
Lists Clusters Trees Maps
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 13

15. The joy of lists
Name Use it to…
Lists
Freelisting Collect information about a topic
Swap-Sort Order items by priority
Dot-Voting Identify top choices
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 14

16. Lovin’ the clusters
Clusters Name Use it to…
Loose Cluster Identify patterns in information
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 15

17. Cultivating the trees
Trees Name Use it to…
Top-Down Tree Examine a topic thoroughly
Bottom-Up Tree Identify the fundamental
nature of a topic
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 16

18. Charting the maps
Maps Name Use it to…
Information Map Understand complex
relationships
Process Map Understand complex
relationships
Action Plan Define what’s needed
to meet a goal
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 17

19. Getting started : setting the stage Sticky
Ninja
 Define what you’re there to do: Tip
ie: “Understand how people think
about mobile devices”
or “Gather ideas for new features”
 Write down the objective and display it where
everyone can see it and reference it.
 Briefly describe the process you plan to use, and ask people
if they have questions.
 Have enough stickies and markers to go around.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 18

20. gathering ideas
methods to master
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 19

21. List : Freelisting
I am one
I Iam one
am one
thought
thought
thought
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 20

22. Lists from walk-by contributions
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 21

23. Data from research interview videos
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 22

24. Strategic sticking Sticky
Ninja
 Be aware of where you put the sticky stuff. Tip
 Top for columns (ie: bottom-up maps)
 Bottom for general clustering
 Be consistent - Don’t put them all catawampus.
It’s a big time-waster!
 Tip: fold down the edge of one of the top corners to
make a handle so they are easier to grab and move.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 23

25. organizing stuff
methods to master
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 24

26. Cluster : Loose Cluster
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 25

27. Clustering activity
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 26

28. Clustering activity with zones
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 27

29. Data into information : Charmr
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 28

30. Clusters by topic
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 29

31. Don’t have a big wall for stickies?
Sticky
 Use a rolling whiteboard Ninja
Tip
 Use a window!
 Use the back of a door
 Use a wall in the bathroom
 Get large sheets of gatorboard or foam core
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 30

32. or you can use the side of a building...
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 31

33. Tree : Bottom-Up Tree
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 32

34. Three levels in bottom-up tree
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 33

35. A forest of task trees
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 34

36. Pen and sticky size Sticky
Ninja
 Use the right size pen for the right Tip
size sticky.
Fine point Sharpie
Super Sharpie
Chisel point Sharpie
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 35

37. lets get hands on…
activity 1
freelisting • clustering • bottom-up tree
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 36

38. The Scenario
You are a UX design team with the challenge of creating
the site for a new service: milkandcookiesnow.com
The big vision is to get milk and cookies to people who
need them, and deliver within the hour.
All the supply and delivery stuff is worked out and ready
to go. Now you need a web app for selection, ordering,
payment and delivery confirmation.
The product values are: user-centered, unique, fun,
personal, easy-to-use, quick, engaging,
has a sense of humor.
Take a minute to read the scenario and the user stories.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 37

39. The 1st challenge : what will the product DO?
What features
and functionality
need to be built
for the site to be
successful?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 38

40. Activity 1 : Freelisting
Idea 3 Idea 6
idea 1
What features
and functionality Idea 4
need to be built Idea 2
Idea 7
for the site to be
successful?
Idea 5
 Independently down your ideas. Don’t talk, just write.
 Write each idea on a sticky. Make as many as you can.
Aim for 10-15 per person.
 When you’re done, put the stickies on the sheet in the
middle of the table, spread out so that they are randomly
distributed.
5 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 39

41. Activity 1 : Clustering
What features Idea 5
idea 1
and functionality
Idea 3
need to be built
Idea 4 Idea 6
for the site to be Idea 2
successful?
Idea 7
 Group the stickies together…like with like.
 You can discuss groupings, but keep conversation to a
minimum. Focus on keeping things moving.
 When time is up, take a look at the groups and see
what you’ve got.
5 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 40

42. Activity 1 : Labeling
SuperGroup SuperGroup
I II
What features Group Group Group
and functionality 1 2 3
need to be built
for the site to be Idea Idea
idea 1 5 6
successful?
Idea Idea
4 2 Idea
7
Idea
3
 As a team, name the groups.
 Write the name on a different color of sticky and put it at
the top of the group.
 If you get to groups of groups, use the larger stickies.
 Take a look at what you’ve got. What’s surprising
about the patterns? 5 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 41

43. yea!
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 42

44. Stick ‘em when you need ‘em
Sticky
 Sticky-sessions are not just Ninja
Tip
a workshop technique
 Quick cluster = quick clarity
 Quick freelisting gets issues out, makes
ideas visible, and opens up topics for
discussion
 You can start a stickynote activity at any
time...just start “scribing” issues/topics as
they emerge
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 43

45. exploring and delving
methods to master
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 44

46. Tree : Top-Down Tree
?
Why is this happening?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 45

47. lets get hands on…
activity 2
top-down tree
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 46

48. The 2nd challenge : why does the product MATTER?
What is the
deeper purpose
of a feature on
the site?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 47

49. A quick example...
Why is this important?
Delivery
preferences
L1
 So that the milk & cookies get to the right place.
L
 so that the customer gets their order
1.2
L  so that the customer feels good about
1.3 the service
L  so that the customer trusts the service
1.4  so that the customer has a great day
L  so that the customer will tell their friends
1.5
L2
 So that the milk & cookies get there at
the right time.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 48

50. ready?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 49

51. Activity 2 : Top-down tree
Feature set 1
What is the
deeper purpose
of this feature on Reason
the site? Reason 5
Reason
1 Reason 3 Reason
2 4
 Pick a top-level feature from your clusters.
 Ask the question “Why is this feature needed/important?”
 Write your answer down on a sticky. One thought/idea per
note. Place the sticky below the one that prompted the
answer.
 Make about 5-7 of these. 4 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 50

52. Activity 2 : Top-down tree
Feature
set 1
What is the 5
1
purpose of this 2
3 4
feature on the
site? 1.1 1.2 3.1 3.2 4.1 4.2
1.3
 Ask the question again, this time working through the
stickies you just made.
 Put the answer stickies below the one that prompted the
answer, so that a tree develops.
 Try to get down to 4 levels, each with 5-7 stickies.
7 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 51

53. Activity 2 : Top-down tree
Feature
set 1
What is the
deeper purpose 1 2
3 4 5
of this feature on
the site? 1.1 1.2 1.3 3.1 3.2 4.1 4.2
 What new perspectives, insights and observations did you
uncover?
 How does this information impact the feature clusters you
created earlier?
 How would you add to, shift, adapt or change the original
clusters?
 What other top labels would be good to explore in this way?
4 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 52

54. yea!
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 53

55. making priorities
methods to master
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 54

56. Dot Voting
I am an
idea
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 55

57. Dot Voting
Vote again
Don’t include “no votes”
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 56

58. Dot Voting
Top priority
Important
Consider
Low priority
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 57

59. List : Swap Sort
What makes us
the most money?
$4k $2k
$6k $5k $1k $5k
$8k $3k
$7k $1k
$9k
?
$4k $2k $5k
$3k $5k
$6k $3k
$8k $1k
$9k
$7k
?
$5k
$3k $1k
$3k
? $1k
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 58

60. lets get hands on…
activity 3
dot-voting • swap-sort
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 59

61. The 3rd challenge : what do we do FIRST?
What do we
need to build first
for the site to be a
success?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 60

62. Activity 3 : Dot-voting
What do we
need to build first
for the site to be
a success?
 Everyone gets 5 dots. Stick the dots on the features that
you feel are most needed for the site to be successful.
 Everyone votes at the same time.
 When you’re done, put the stickies in rows with the most
votes at the top and the sad dot-poor ones at the bottom.
3 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 61

63. Activity 3 : Swap-Sort
Criteria:
milkandcookiesnow.com
What do we needs to:
need to build first 1) Be a unique experience
for the site to be 2) Have a sense of humor
a success?
 Pick the 5 stickies with the most number of votes.
 Take 2 notes and compare them, based on the criteria.
Put the preferred one on the top.
 Compare another note with the top note, then the notes
under it. Put it in the list, based on its importance.
 Continue until all 5 notes are placed. 7 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 62

64. yea!
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 63

65. Explore the Sticky-note palette
Sticky
 Get to know your materials Ninja
Tip
 Use size and color in a meaningful way
5x8
4x6
3x4 4x4
3x3 3x5
2x2 2x3
1x2
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 64

66. ...which opens up all kinds of opportunities...
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 65

67. making plans
methods to master
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 66

68. Map : Information Map
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 67

69. Map : Process Map
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 68

70. Site navigation brainstorm map
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 69

71. Workshop planning map
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 70

72. Making sense of legal stuff map
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 71

73. Map : Action Map
Now Later 2009
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 72

74. lets get hands on…
activity 4
action planning
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 73

75. The 4th challenge : who does what when?
Who does what
when to make the
site a reality?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 74

76. Activity 4 : Action plan
task task
task
Who does what
when to make task
the site a reality? task
task
task
 Take the top feature from the ordered list of priorities.
 Freelist tasks that need to be done to build the feature.
 Don’t worry about what comes first, just brainstorm tasks.
 Aim for 10-15 tasks per person.
5 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 75

77. Activity 4 : Action plan
Week 1 Week 2 Week 3
Who does what
when to make
the site a reality?
task task task
task
task task
 Make a set of large stickies for timing:
week 1, week 2, week 3, week 4
 Sort the task stickies underneath the timing stickies
5 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 76

78. Activity 4 : Action plan
Week 1 Week 2 Week 3 Week 4
Who does what
when to make
the site a reality?
 Make a set of stickies for each role you need on the team
(designer, researcher, business owner, developer.) Place
these in a column down the left side of the map.
 Sort the task stickies to align horizontally with the role that
will do the task.
 Don’t worry about being tidy, and you can duplicate tasks.
5 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 77

79. yea!
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 78

80. Going green with stickynotes Sticky
Ninja
 Q: Are post-it notes recyclable? Tip
A: According to 3M, yes.
 Q: What about the news story about how stickies
gum up recycling process?
A: The stickies referred to in the article were items
coated with a permanent adhesive, like mailing labels.
 Q: Are stickies made from recycled paper?
A: Some are. You can get some sizes and colors as 30%
post-consumer waste recycled post-its.
You can learn more at:
 www.mmm.com/us/office/postit/faq.html
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 79

81. What else can we do? Sticky
Ninja
 Use notes twice: Once you’ve written on the Tip
front, fold up and use the note again as
a 1/2 note. This lets you write on the back, too.
 Don’t crinkle & toss. Slabs of notes are difficult to recycle.
Stick two stickynotes back to back to ensure you don’t
end up with big slabs.
 Unleash your inner pastel. Use the softer colors that are
more easily recycled. Many bright colors are not as easily
recycled, due to the ink.
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 80

82. capturing results
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 81

83. Capturing the results
Sticky
 Use digital photos to capture different states Ninja
Tip
 Be sure that the writing on the notes
is legible! (This is a common gotcha)
 Optimize the visuals in photoshop...
sharpen & auto-adjust are your friends
 Save as a pdf, and you can print the pages
at actual size to pin up in your work room
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 82

84. ...or you can put them into a deck
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 83

85. you guys are experts…
activity 5
making awesome group experiences
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 84

86. The 5th challenge : make a map for success
How can we make our participatory activities
wildly successful?
What issues How can we
have you go from good
encountered? to great?
What
solutions have
you used?
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 85

87. Activity 5 : make a map for success
What issues
have you
encountered?
What
solutions
have you
How can we
used?
go from good
to great?
 Working as a group, freelist these three questions.
Aim for 10-15 stickies per person per question.
 Now as a team, cluster the stickies into 3 affinity diagrams.
Don’t forget to label the clusters.
 Take a look at what you’ve got.
What patterns have emerged?
20 minutes
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 86

88. yea!
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 87

89. tools & resources
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 88

90. 9 great techniques
Name Type Use it to…
Freelisting List Collect information about a topic
Swap-Sort List Order items by priority
Dot Voting List Decide what to focus on
Loose Cluster Cluster Identify patterns in the information
Top-Down Tree Tree Examine a topic thoroughly
Bottom-Up Tree Tree Identify the fundamental nature
of a topic
Information Map Map Understand complex relationships
Process Map Map Understand complex relationships
Action Plan Map Define steps to meet a goal
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 89

91. Links & books
3M Post-it site  www.3m.com/us/office/postit
StickyNote Ninja  www.stickynoteninja.com
Wikipedia  en.wikipedia.org/wiki/Post-it_note
The Grove Consultants  grove.com
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 90

92. Credits
Flickr Images
 Stickynote background by Tiago Pinhal
www.flickr.com/photos/tiagopinhal/387756816/
 IceBreakers picture by Arun Katiyar
www.flickr.com/photos/48889080879@N01/96243768/
 “To Do” artwork by Illegal Art | www.illegalart.org/projects_todo_pics_5.cfm
Photo by Amit Gupta | www.flickr.com/photos/superamit/1043379069/
 Stickynote colors image by GoBestArticles
www.gobestarticles.com/2008/05/12/post-it-art...
 Elvis image by Todd Coates at Capstrat
www.capstrat.com/elvis-spotted-in-the-conference-room/
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 91

93. Final
Ninja
Secret
walk softly…
and carry a big sticky!
www.stickynoteninja.com
Kate Rutter <kate@adaptivepath.com>
ADAPTIVE PATH | UX WEEK 2008 | August 12, 2008 | 92