Case study developing on line ordering catalog travel luxoft for world leading computer manufacturer
For more information about Luxoft, visitwww.luxoft.comwww.luxoft.com/travel-aviation/case studyDeveloping On-line Ordering Catalog14.09.2012uu Client: A world-leading computer manufactureruu Industry: Computer Manufacturinguu Functional area: E-Commerceuu Business criticality: Introducing e-commerce solutionuu User profile: Regular internet usersuu Platforms: Server side logic (ASP.NET), Client side (Web interface, ASP.NET), Database (Oracle/SQL), Middle-tier (.NET services, WebServices)uu Relationship status: Ongoing DDC; monthly releasesuu Project Team size/Duration: 20+/2 years (multiple releases)uu Scale: 400 thousand orders monthly, Dozens of thousands corporateaccountsProject Facts
Business ChallengeSolutionThe company needed to introduce to the single application instance servicingover 15 online stores in Europe. The system was required to handle all internet usertransactions for ordering multiple types of the Client’s products (computers etc.)Following market areas were supposed to be covered by the solution:uu Global Online (Home & Small Business)uu Premier Customers Stream (Corporate clients)uu Public Sectoruu Dell contacted Luxoft seeking to tackle this challenge by creating a portal tohandle all online transactions in Europe.Luxoft working jointly with the Client delivered a new online portal includingfollowing major functionalities:uu Store Cataloguesūū Computers, Software, Peripherals, Parts, consumablesūū Customizable Standard Configurationsuu Order Managementūū Order Entryūū Automated E2E processingūū Payment processing, taxation (VAT, Eco-tax etc.)ūū Management tools: sales, customersuu Shippingūū Shipping charges, addresses and methodsuu B2B Portal (Enterprise customers)ūū ERP Interfaces: Oracle, Ariba, SAP, Commerce One, Biz Talkūū Gateways: webMethods, .NET Web Servicesuu Reporting02Luxoft - Case Study
Following also are additional features which were implemented in the system:uu Country specific supportūū 15+ localized stores in Europeūū Catalogues, payments, discounts, taxation, shipping, legislationūū Globally manageable corporate accountsuu Personal Storesūū Catalog Customizationūū Personal pricing, discountsūū Configurable payment methods and shippinguu Services and Toolsūū Customer service toolsūū Customer self-service toolsūū Groups and Roles Access Managementūū Full customization for corporate accountsūū Invoicing, financial reporting03Luxoft - Case StudyBenefitsAll project phases were completed successfully in time and within full scope.The solution is in production. The client now has the system which is capable ofhandling over 400 thousand orders monthly and over 10 thousands corporateclients. These all is allowing new business growth and better customer experience.Since the system was implemented number of calls to customer care for its globalcustomer service division was reduced as well as number of canceled orders.Luxoft performs continuous development and maintenance service.