Esucp orientation.2012

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Esucp orientation.2012

  1. 1. Easter Seals UCPEaster Seals UCPNorth CarolinaNorth Carolina and Virginiaand VirginiaAn Introduction to ESUCPAn Introduction to ESUCP
  2. 2. Mission StatementMission StatementEaster Seals UCP creates opportunities,Easter Seals UCP creates opportunities,promotes individual choice and changespromotes individual choice and changesthe lives of children and adults withthe lives of children and adults withdisabilities by maximizing their individualdisabilities by maximizing their individualpotential for living, learning and workingpotential for living, learning and workingin their communities.in their communities.
  3. 3. Our ValuesOur ValuesIntegrityIntegrity—we do the right thing for the right reason;—we do the right thing for the right reason;all day, every day.all day, every day.RespectRespect—we believe in the inherent worth and value of—we believe in the inherent worth and value ofall people.all people.ResponsibilityResponsibility—we affirm that, as a mission-driven—we affirm that, as a mission-drivenorganization, we are accountable to a variety oforganization, we are accountable to a variety ofstakeholders, but first and foremost, the people westakeholders, but first and foremost, the people wesupport.support.InnovationInnovation—we strive to be a leading force in—we strive to be a leading force ininnovative service delivery.innovative service delivery.
  4. 4. ESUCP’s HistoryESUCP’s History~~Easter Seals UCP North Carolina was formed in January,Easter Seals UCP North Carolina was formed in January,2004, with the merger of two of NC’s longest-standing2004, with the merger of two of NC’s longest-standingservice organizations—service organizations—Easter Seals North CarolinaEaster Seals North Carolinaandand United Cerebral Palsy of North Carolina.United Cerebral Palsy of North Carolina.~Subsequent mergers have made ESUCP one of the~Subsequent mergers have made ESUCP one of thelargest non-profit providers of supports to persons withlargest non-profit providers of supports to persons withdisabilities in North Carolinadisabilities in North Carolina~In October, 2009, Easter Seals Virginia and UCP of~In October, 2009, Easter Seals Virginia and UCP ofVirginia merged with Easter Seals UCP North CarolinaVirginia merged with Easter Seals UCP North Carolinacreating Easter Seals UCP North Carolina andcreating Easter Seals UCP North Carolina andVirginia.Virginia.
  5. 5. Agency OverviewAgency OverviewBoth Easter Seals North Carolina and UnitedBoth Easter Seals North Carolina and UnitedCerebral Palsy of North Carolina had longCerebral Palsy of North Carolina had longhistories of service to the state’s citizens.histories of service to the state’s citizens.Easter Seals NC was incorporated in 1945 with anEaster Seals NC was incorporated in 1945 with anemphasis on providing programs for the care,emphasis on providing programs for the care,cure, education and vocational training ofcure, education and vocational training ofindividuals with disabilities.individuals with disabilities.United Cerebral Palsy NC was organized in 1952United Cerebral Palsy NC was organized in 1952with an initial focus on services to youngwith an initial focus on services to youngchildren with physical disabilities.children with physical disabilities.
  6. 6. Agency OverviewAgency OverviewBoth organizations maintain strong connections to theirBoth organizations maintain strong connections to theirrespective national organizations. Today, these dualrespective national organizations. Today, these dualaffiliationsaffiliations afford Easter Seals UCP North Carolinaafford Easter Seals UCP North Carolinaand Virginia opportunities to participate in advocacyand Virginia opportunities to participate in advocacyand policy-making at the national level.and policy-making at the national level.The national office of Easter Seals is located inThe national office of Easter Seals is located inChicago, Illinois.Chicago, Illinois.The national office of UCP is located inThe national office of UCP is located inWashington, D.C.Washington, D.C.
  7. 7. Easter Seals UCP ServicesEaster Seals UCP ServicesFor children and adults with Intellectual &For children and adults with Intellectual &Developmental DisabilitiesDevelopmental Disabilities--Residential Supports--Residential Supports --In-Home Supports--In-Home Supports--Personal Care--Personal Care --Targeted Case Management--Targeted Case Management----Supported EmploymentSupported EmploymentFor children and adults with Mental Health issuesFor children and adults with Mental Health issues--Psychiatric Services--Psychiatric Services --Community-Based Supports--Community-Based Supports--Outpatient Counseling--Outpatient Counseling --Intensive Team-Based Supports--Intensive Team-Based Supports--Mobile Crisis Services--Mobile Crisis Services --Facility-Based Crisis Services--Facility-Based Crisis ServicesFor young children, ages 0-5For young children, ages 0-5----Inclusive ChildcareInclusive Childcare --Early Intervention--Early Intervention
  8. 8. Where We’re LocatedWhere We’re LocatedEaster Seals UCP provides services in all 100 NC countiesEaster Seals UCP provides services in all 100 NC countiesand much of Virginia, though not all services areand much of Virginia, though not all services areavailable in all areas.available in all areas.Our organizational Community Model is based uponOur organizational Community Model is based upon~Market area~Market area~Size of programs in a specified area~Size of programs in a specified area~Complexity of multiple service lines in an area~Complexity of multiple service lines in an areaThirteen Community Markets have been identified,Thirteen Community Markets have been identified,reaching from the mountains along the Tennessee borderreaching from the mountains along the Tennessee borderand east to the Outer Banks and the southeastern cornerand east to the Outer Banks and the southeastern cornerof Virginia. Roanoke, Virginia anchors the thirteenthof Virginia. Roanoke, Virginia anchors the thirteenthCommunity Market with further expansion pending inCommunity Market with further expansion pending intwo regions.two regions.
  9. 9. JacksonMaconClayHaywoodCherokeeMadisonBuncombeMcDowellRutherfordGrahamSwainHendersonTransPolkYanceyDurhamOrangeChathamWakeLeeRobesonMoore HarnettHoke CumberlandNashFranklinWarrenVanceGran-villePersonCaswellForsythStokesSurry RockinghamAsheAlleg.WilkesYadkinDavidsonAlex.CaldwellAveryWataugaRowanDavieIredellRandolphGuilfordAnsonUnionMecklenburgStanlyCabarrusAlam.Mont-gomeryRichmondScotlandClevelandBurkeCatawbaLincolnGastonMitchJohnstonPenderOnslowColumbusBladenSampson DuplinJonesLenoirCravenCarteretGreenePittWayneEdgecombeWilsonMartinHalifaxNorthamptonBertieHertfordGatesBeaufortPamlicoNewHanBrunswickPerquimansCurrituckPasquotankDareCamdenChowanHydeTyrrellWashingtonHenryFloydPatrickCarrollFranklinBedfordCraigRoanokeHalifaxMecklenburgBrunswickGreensvillePittsylvaniaCharlotteCampbellAmherstBotetourtRockbridgeMont-gomeryGraysonLunenburgNottowayDinwiddieSussexSouthamptonSurryNorthamptonChesterfieldAmeliaMatthewsMiddlesexPrinceGeorgeYorkNew KentRichmondHampton RoadsHamptonRoadsVa BeachES GreaterWashingtonTerritoryIsle ofWightSlide 1Community MarketsEaster Seals UCPNorth Carolina & Virginia
  10. 10. ESUCP’s Leadership TeamESUCP’s Leadership TeamExecutive TeamExecutive TeamConnie Cochran, President and CEOConnie Cochran, President and CEOBob Frazier, Chief Development OfficerBob Frazier, Chief Development OfficerBrad Roberts, Chief Financial OfficerBrad Roberts, Chief Financial OfficerFred Waddle, Chief Compliance and Policy OfficerFred Waddle, Chief Compliance and Policy OfficerLeigh Elrod, Chief Human Resources OfficerLeigh Elrod, Chief Human Resources OfficerKaren Adams-Gilchrist, Chief Program OfficerKaren Adams-Gilchrist, Chief Program OfficerOver 2,600 Easter Seals UCP employees provide supports and services inOver 2,600 Easter Seals UCP employees provide supports and services incommunities in North Carolina and Virginiacommunities in North Carolina and Virginia
  11. 11. National AccreditationNational AccreditationAt the time of merger in 2004, Easter SealsAt the time of merger in 2004, Easter SealsUCP considered several options forUCP considered several options fornational accreditation, including CARFnational accreditation, including CARFand COA.and COA.Easter Seals UCP ultimately chose CQL, TheEaster Seals UCP ultimately chose CQL, TheCouncil on Quality and Leadership. TheCouncil on Quality and Leadership. Thevalues of CQL most closely reflect thevalues of CQL most closely reflect theperson-directed values of ourperson-directed values of ourorganization.organization.
  12. 12. National AccreditationNational AccreditationIn March of 2005, Easter Seals UCP receivedIn March of 2005, Easter Seals UCP receivedits first four-year accreditation from CQL,its first four-year accreditation from CQL,and was only the sixth organizationand was only the sixth organizationworld-wide to achieve this distinction.world-wide to achieve this distinction.ESUCP’s next accreditation review occurredESUCP’s next accreditation review occurredin February, 2009, and, once again, a four-in February, 2009, and, once again, a four-year accreditation was awarded.year accreditation was awarded.
  13. 13. National AccreditationNational AccreditationThe Council on Quality & Leadership (CQL) is a global,The Council on Quality & Leadership (CQL) is a global,non-profit organization, committed to measuring andnon-profit organization, committed to measuring andenhancing quality of life for individuals with disabilitiesenhancing quality of life for individuals with disabilitiesand those with mental illness.and those with mental illness.For over four decades, CQL has taken the leadershipFor over four decades, CQL has taken the leadershipinitiative in developing progressive measures for qualityinitiative in developing progressive measures for qualityin services and supports and quality of life outcomes.in services and supports and quality of life outcomes.These measures of quality of life—Personal Outcomes—areThese measures of quality of life—Personal Outcomes—arethe foundation of ESUCP’s approach to providingthe foundation of ESUCP’s approach to providingsupport to the people we serve.support to the people we serve.
  14. 14. Personal OutcomesPersonal OutcomesPersonal Outcomes measure quality of lifePersonal Outcomes measure quality of lifeand are those aspects that are mostand are those aspects that are mostimportant to individuals and their familiesimportant to individuals and their familiesin their own lives.in their own lives.Personal Outcomes are measured by thePersonal Outcomes are measured by theperson—as opposed to a clinical orperson—as opposed to a clinical orfunctional outcome which is measured byfunctional outcome which is measured bya clinician or professional evaluator.a clinician or professional evaluator.
  15. 15. Personal OutcomesPersonal OutcomesWhen we speak of Personal Outcomes, weWhen we speak of Personal Outcomes, weconsider three areas of an individual’s life…consider three areas of an individual’s life…My SelfMy Self How individuals maintain goodHow individuals maintain goodhealth, feel safe, and achieve a sense of well-being.health, feel safe, and achieve a sense of well-being.My WorldMy World How individuals and familiesHow individuals and familiesinteract with their community and find satisfactioninteract with their community and find satisfactionin the ways they participate.in the ways they participate.My DreamsMy Dreams How individuals and families look toHow individuals and families look tothe future and their place in that future.the future and their place in that future.
  16. 16. Notes About LanguageNotes About LanguageOur Values aroundOur Values around RespectRespect mean treating allmean treating allpeople with the dignity they deserve, notpeople with the dignity they deserve, notas mere service recipients, but as peopleas mere service recipients, but as peoplewith strengths and abilities and potential.with strengths and abilities and potential.One of the ways we express this respect isOne of the ways we express this respect isthroughthrough Person-First LanguagePerson-First Language..
  17. 17. Person-First LanguagePerson-First LanguagePerson-First Language requires that labels—which,Person-First Language requires that labels—which,by their nature, separate people from oneby their nature, separate people from oneanother—are deemphasized.another—are deemphasized.For example…For example…People we support (notPeople we support (not Clients, Consumers orClients, Consumers orPatientsPatients))People with disabilities (notPeople with disabilities (not Disabled PeopleDisabled People))He or She has ______ (notHe or She has ______ (not he is, or she is ______he is, or she is ______))
  18. 18. Ethics in Service ProvisionEthics in Service ProvisionEthics in Service Provision means adheringEthics in Service Provision means adheringto our agency values and serviceto our agency values and servicephilosophy as your code of conduct.philosophy as your code of conduct.Ethical dilemmas occur when we are facedEthical dilemmas occur when we are facedwith two right decisions—balancing safetywith two right decisions—balancing safetywith freedom, for instance.with freedom, for instance.Service providers are additionally bound toService providers are additionally bound toadhere to their professional associations’adhere to their professional associations’ethical codes and requirements.ethical codes and requirements.
  19. 19. Your Ethical ResponsibilityYour Ethical ResponsibilityIf you witness unethical behavior in your day to day work,If you witness unethical behavior in your day to day work,we expect you to report it. To assure your privacy, wewe expect you to report it. To assure your privacy, wehave anonymous reporting mechanisms that are handledhave anonymous reporting mechanisms that are handledby a third party to assure confidentiality.by a third party to assure confidentiality.To make a report on-line, go to the following website:To make a report on-line, go to the following website:https://www.integrity-helpline.com/ESUCPNC.jsphttps://www.integrity-helpline.com/ESUCPNC.jspOr, to make a report over the phone, call this number,Or, to make a report over the phone, call this number,anytime, day or night: 1-866-730-0038.anytime, day or night: 1-866-730-0038.
  20. 20. Human & Civil RightsHuman & Civil RightsEaster Seals UCP believes that we not onlyEaster Seals UCP believes that we not onlyshould protect the rights of people weshould protect the rights of people weserve, but should support people toserve, but should support people toexercise those rights effectively.exercise those rights effectively.ESUCP’s Rights Education materials areESUCP’s Rights Education materials aredrawn from a variety of sources, includingdrawn from a variety of sources, includingstate and federal law, and internationalstate and federal law, and internationaltreaties on human rights.treaties on human rights.
  21. 21. Mistreatment and ExploitationMistreatment and ExploitationDuty to report Mistreatment and Exploitation.Duty to report Mistreatment and Exploitation.If you have reasonable cause to suspect that aIf you have reasonable cause to suspect that aperson in our care has been mistreated, abused,person in our care has been mistreated, abused,neglected or exploited—either by a staff personneglected or exploited—either by a staff personor other community member—you have theor other community member—you have theresponsibility to report it. Depending upon theresponsibility to report it. Depending upon thenature of the mistreatment, your responsibilitynature of the mistreatment, your responsibilityto report may be addressed in statutoryto report may be addressed in statutoryrequirements as well.requirements as well.If you have questions about what constitutesIf you have questions about what constitutesabuse, neglect, mistreatment or exploitation,abuse, neglect, mistreatment or exploitation,contact a supervisor.contact a supervisor.
  22. 22. Service PhilosophyService PhilosophyESUCP believes in the importance ofESUCP believes in the importance ofproviding individualized supports whichproviding individualized supports whichenhance that adult or child’s ability toenhance that adult or child’s ability toconnect with their natural community.connect with their natural community.We also believe that everyone canWe also believe that everyone cancontribute to society and create acontribute to society and create ameaningful social role for himself ormeaningful social role for himself orherself.herself.
  23. 23. Service PhilosophyService PhilosophyValued social roles for people occur at theValued social roles for people occur at theintersection of choice and participation.intersection of choice and participation.ValuedSocial RolePaternalismServitudeParticipation ChoiceFreedom withoutresponsibility.Responsibilitywithout freedom.No freedom, andno responsibility. Institutionalization
  24. 24. Service PhilosophyService PhilosophyESUCP believes in the importance ofESUCP believes in the importance ofproviding individualized supports whichproviding individualized supports whichenhance that adult or child’s ability toenhance that adult or child’s ability toconnect with their natural community.connect with their natural community.We also believe that everyone canWe also believe that everyone cancontribute to society and create acontribute to society and create ameaningful social role for himself ormeaningful social role for himself orherself.herself.
  25. 25. Service PhilosophyService PhilosophyA key component of a valued social role is Social Capital.Social Capital is best understood as the resource thatexists within our relationships, and is has two essentialfeatures:Trust ReciprocityOr, thought about another way….Trust = ChoiceReciprocity = Participation
  26. 26. What’s Our Mission, Again?What’s Our Mission, Again?Easter Seals UCP createsEaster Seals UCP createsopportunities, promotesopportunities, promotesindividual choice andindividual choice andchanges the lives ofchanges the lives ofchildren and adults withchildren and adults withdisabilities bydisabilities bymaximizing theirmaximizing theirindividual potential forindividual potential forliving, learning andliving, learning andworking in theirworking in theircommunities.communities.CHOICECHOICEAndAndPARTICIPATIONPARTICIPATION
  27. 27. Don’t fix me, I am not a toaster!Don’t fix me, I am not a toaster!““In my early professionalIn my early professionalyears I was asking theyears I was asking thequestion: How can I treat,question: How can I treat,or cure, or change thisor cure, or change thisperson? Now I wouldperson? Now I wouldphrase the question inphrase the question inthis way: How can Ithis way: How can Iprovide a relationshipprovide a relationshipwhich this person maywhich this person mayuse for his own personaluse for his own personalgrowth?" - Carl Rogersgrowth?" - Carl Rogers

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