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Top user tasks in 'static' and 'mobile' contexts

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“There is no mobile web”, said Stephen Hay. Agreed . “There is no mobile context”, added Stephanie Rieger. And Jeff Eaton. And Karen McGrane. Or is there?

I believe there is no single mobile context. However, top tasks research for one of the four major University Medical Centres in the Netherlands showed that that people who visit the hospital’s site from their home, office or medical practice, have different top tasks compared to people who are either on their way to or in the hospital for an appointment or visit.

Top tasks being different from one context to the other not only demands a mobile or location-optimised (responsive) site, but it also warrants context-specific or responsive content. Content that may not only shift or change priority, based on (mobile or other) context, but perhaps to even change altogether.

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Top user tasks in 'static' and 'mobile' contexts

  1. 1. To p U s e r Ta s k s i n ’ S t a t i c ’ a n d ‘ M o b i l e ’ C o n t e x t s P h o t o b y A c i d P i x —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / a c i d p i x / 5 7 2 1 9 3 4 1 0 8 / C h r i s t i a a n W. L u s t i g s e n i o r s t r a t e g i s t , re s e a rc h & s t r a t e g y d i re c t o r a t S a b e l O n l i n e To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t @ChristiaanWLstg
  2. 2. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e P h o t o b y R o b S p o t s —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / 9 3 3 8 8 1 5 7 @ N 0 7 / 9 0 0 0 5 6 3 4 4 6 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  3. 3. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  4. 4. – S t e p h e n H a y “There is no mobile web” P h o t o b y I n d i g o S k i e s P h o t o g r a p h y —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / i n d i g o s k i e s / 6 5 2 3 2 7 5 5 1 3 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  5. 5. – S t e p h a n i e R i e g e r, J e ff E a t o n , K a re n M c G r a n e e t a l . “There is no mobile context” @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  6. 6. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e P h o t o b y G r a e m e M a c l e a n —   h t t p s : / / w w w. f l i c k r. c o m / p h o t o s / g e e 0 1 / 2 1 9 0 9 0 3 2 2 6@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  7. 7. P h o t o b y A n d ré M u t a n g s —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / m u t a n g a - p h o t o g r a p h i e / 8 0 5 3 2 2 9 0 4 8 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  8. 8. 0% 15% 30% 45% 60% Dec 2012 Jan 2014 55% 45% @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t h t t p : / / p e w i n t e r n e t . o rg / C o m m e n t a r y / 2 0 1 2 / F e b r u a r y / P e w - I n t e r n e t - M o b i l e . a s p x
  9. 9. 40% 50% 60% 70% 80% end 2012 Q3 13 72% 60% @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t h t t p : / / w w w. t e l e c o m p a p e r. c o m / re s e a rc h / d u t c h - s m a r t p h o n e - u s e r- q 3 - 2 0 1 3 - - 9 7 3 9 6 8
  10. 10. “Americans deserve a government that works for them anytime, anywhere, and on any device.” – B a r a c k O b a m a , 2 3 M a y 2 0 1 2 P h o t o b y t h e U S A r m y —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / s o l d i e r s m e d i a c e n t e r / 4 0 9 7 6 9 9 7 8 5 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  11. 11. — C a m e ro n M o l l , 9 M a rc h 2 0 0 7 ( ! ) “The importance of comprehending context — circumstances and conditions that surround a place, thing, or event — within the mobile environment cannot be overstated.” P h o t o b y F a ro u q Ta j —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / f a ro u q t a j / 6 7 4 4 8 0 5 5 3 3 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  12. 12. I f t h e re i s s u c h a t h i n g a s a m o b i l e c o n t e x t , h o w d o y o u k n o w w h a t i t i s ? @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t P h o t o b y E l i o t P h i l l i p s —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / h a c k a d a y / 6 8 4 2 0 2 3 3 1 8 /
  13. 13. “… but what they conceal is vital.”
 — Aaron Levenstein, 10 November 1951 P h o t o b y U W W R e s N E T —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / u w w re s n e t / 6 2 8 0 8 8 0 0 3 4 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t “Statistics are like bikinis. What they reveal is suggestive…”
  14. 14. @ C h r i s t i a a n W L s t g Site stats are corrupted by how easy — or how hard! — it is to find your content. P h o t o b y U W W R e s N E T —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / u w w re s n e t / 6 2 8 0 8 8 0 0 3 4 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  15. 15. W h a t i f p e o p l e a c t u a l l y 
 w a n t a d i ff e re n t b o o k ? P h o t o b y R o o R e y n o l d s —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / ro o re y n o l d s / 2 8 9 9 4 8 6 6 3 1 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  16. 16. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e Long Tail versus Long Neck P h o t o b y C o l i n t h e S c o t t —   h t t p : / / w w w. f l i c k r. c o m / p h o t o s / c o l i n t h e s c o t / 9 4 8 0 2 2 4 8 9 3 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  17. 17. F a c t s , n o t o p i n i o n @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  18. 18. @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t 4-6 top tasks
 20% of points 40-60 bottom tasks = 20% points
  19. 19. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  20. 20. O n e o f t h e f o u r m a j o r 
 U n i v e r s i t y M e d i c a l C e n t e r s 
 i n t h e N e t h e r l a n d s P h o t o b y Yv o P l u y m a k e r s — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / y v o - p l u y m a k e r s / 3 7 4 3 9 9 1 1 8 4 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  21. 21. O n t h e g o o r o n t h e c o u c h ? P h o t o b y A n d re a Wre n — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / m i s s u s _ m o p / 2 4 2 2 9 2 5 6 2 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  22. 22. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e I n w h i c h s i t u a t i o n d o y o u m o s t o f t e n v i s i t t h e U M C w e b s i t e ?   a. F ro m h o m e b. F ro m m y o ff i c e o r p r a c t i c e , o r f ro m m y w o r k p l a c e i n t h e h o s p i t a l c. O n m y w a y t o t h e h o s p i t a l d. I n t h e h o s p i t a l f o r a n a p p o i n t m e n t , v i s i t o r a d m i s s i o n @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  23. 23. Home Offce, practice On my way In the hospital 0 500 1000 1500 2000 208 7 615 1.875 @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  24. 24. To p t a s k s i n ‘ s t a t i c ’ c o n t e x t # TA S K C . % C . TA S K S 1 Treatment 4.6% 1.2% 2 Disease/condition 8.9% 2.3% 3 Contact details 13.2% 3.5% 4 My patient records 16.7% 4.7% 5 Appointments 19.9% 5.8% 6 Scientific research 22.9% 7.0% 7 Referrals procedure 25.9% 8.1% @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  25. 25. To p t a s k s i n ‘ m o b i l e ’ c o n t e x t # TA S K C . % C . TA S K S 1 Appointments 4.1% 1.2% 2 Admission 8.3% 2.3% 3 Disease/condition 12.2% 3.5% 4 Waiting times 16.2% 4.7% 5 Treatments 19.7% 5.8% 6 Examination and diagnosis 23.0% 7.0% 7 Treatment teams 25.9% 8.1% @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  26. 26. D i ff e re n c e b e t w e e n ‘ s t a t i c ’ & ‘ m o b i l e ’ c o n t e x t s # ‘ S TAT I C ’ ‘ M O B I L E ’ D I F F. 1 Treatment Appointments +4 2 Disease/condition Admission +28 3 Contact details Disease/condition -1 4 Viewing and updating my records Waiting times +15 5 Appointments Treatment -4 6 Scientific research Examination and diagnosis +4 7 Referrals procedure Treatment teams +15 @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  27. 27. O n e o f t h e t w o l a rg e s t re g i o n a l e l e c t r i c i t y n e t w o r k o p e r a t o r s 
 i n t h e N e t h e r l a n d s P h o t o b y N e d e r l a n d i n f o t o ' s — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / d o rd re c h t - h o l l a n d / 1 0 3 8 3 5 2 9 6 0 6 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  28. 28. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e I n w h i c h s i t u a t i o n d o y o u m o s t o f t e n u s t h e i n t r a n e t ?   a. D u r i n g w o r k i n t h e o ff i c e o r f ro m h o m e b. D u r i n g w o r k o u t s i d e t h e o ff i c e @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  29. 29. Office or home Outside office 0 350 700 1.050 1.400 158 1.392 @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  30. 30. H o o f d t e k s t - n i v e a u é é n H o o f d t e k s t - n i v e a u t w e e H o o f d t e k s t - n i v e a u d r i e D o y o u n e e d j o b - re l a t e d i n f o r m a t i o n w h e n y o u ’ re t r a v e l i n g t o o r f ro m w o r k ? @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  31. 31. Yes No 0 225 450 675 900 874 378 @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  32. 32. To p t a s k s i n ‘ s t a t i c ’ c o n t e x t # TA S K C . % C . TA S K S 1 Find a colleague 12.27% 1.08% 2 Write hours 21.10% 2.15% 3 Personal budget 28.52% 3.23% 4 Alliander-wide news 34.95% 4.30% 5 Leave 40.84% 5.38% 6 Share documents 45.90% 6.45% 7 Work instructions and manuals 49.56% 7.53% @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  33. 33. To p t a s k s i n ‘ m o b i l e ’ c o n t e x t # TA S K C . % C . TA S K S 1 Personal budget 12.13% 1.08% 2 Write hours 19.46% 2.15% 3 Leave 26.61% 3.23% 4 Find a colleague 33.39% 4.30% 5 Remuneration and allowances 39.46% 5.38% 6 Logistics and materials catalog 44.02% 6.45% 7 Work instructions and manuals 47.75% 7.53% @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  34. 34. D i ff e re n c e b e t w e e n ‘ s t a t i c ’ & ‘ m o b i l e ’ c o n t e x t s # ‘ S TAT I C ’ ‘ M O B I L E ’ D I F F. 1 Find a colleague Personal budget +2 2 Write hours Write hours 3 Personal budget Leave +2 4 Alliander-wide news Find a colleague -3 5 Leave Remuneration and allowances +6 6 Share documents Logistics and materials catalog +15 7 Work instructions and manuals Work instructions and manuals @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  35. 35. “Such a small group won’t do, mister!” P h o t o b y P n P ! — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / p n p / 5 5 8 8 3 1 5 2 7 8 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  36. 36. @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  37. 37. @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  38. 38. H o w d o I d e a l w i t h a l l t h i s ? P h o t o b y R e u b e n S t a n t o n — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / a b s e n t / 2 1 5 7 0 5 7 4 7 5 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  39. 39. – S a r a Wa c h t e r- B o e t t c h e r ‘How will you actually know which context someone is in when they access your site?” P h o t o b y N a t h a n M e i j e r — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / n p m e i j e r / 8 2 7 2 0 8 7 4 6 2 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  40. 40. D e v i c e ≠ c o n t e x t P h o t o b y C h r i s — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / c h r i s i n p l y m o u t h / 7 2 7 8 1 1 0 9 0 8 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  41. 41. @ C h r i s t i a a n W L s t g Task + location + network + device ≈ context P h o t o b y H a a g s U i t b u ro — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / h a a g s u i t b u ro / 7 5 2 6 2 9 0 2 8 6 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  42. 42. 1. W h a t d o e s m y c o n d i t i o n i n v o l v e ? 2. W h i c h t re a t m e n t i s u s u a l l y p re s c r i b e d ? 3. H o w d o I f i n d a s p e c i a l i s t d o c t o r ? P h o t o b y J a c k A m i c k — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / s p y k e r 3 2 9 2 / 6 3 4 5 9 5 3 3 6 1 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  43. 43. 1. W h e re d o I n e e d t o re p o r t ? 2. W h a t m i g h t I e x p e c t d u r i n g a d m i s s i o n ? 3. A re t h e re a n y d e l a y s w i t h m y a p p o i n t m e n t ? P h o t o b y J ü rg S t u k e r — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / j s t u k e r / 9 2 3 4 6 0 3 5 0 8 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  44. 44. User profile @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t P h o t o b y D a n i e l G i e s — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / d a n i e l _ g i e s / 5 4 2 7 3 8 6 3 7 6 /
  45. 45. 1. W h o h a s t h e e x p e r t i s e t o h e l p m e o n a p ro j e c t ? 2. W h a t ’s t h e l a t e s t c o m p a n y n e w s ? 3. W h i c h d o c u m e n t s d i d m y c o l l e a g u e s s h a re t o d a y ? P h o t o b y K a i C h a n Vo n g — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / k a i c h a n v o n g / 3 3 3 0 2 8 1 1 3 6 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  46. 46. 1. H o w d o I f i x t h i s i s s u e ? 2. A re t h e s e m a t e r i a l s i n s t o c k ? 3. W h e n i s m y n e x t p a y d u e ? P h o t o b y M o n u m e n t 0 7 6 — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / m o n u m e n t 0 7 6 / 1 1 4 4 4 6 8 1 3 3 4 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  47. 47. C o n t e n t c h o re o g r a p h y P h o t o b y M r T. i n D C — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / m r _ t _ i n _ d c / 4 5 4 1 6 9 4 7 1 3 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  48. 48. – K a re n M c G r a n e “One well-structured flexible reusable set of content that can be published to many places.” P h o t o b y We b d a g e n e — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / w e b d a g e n e / 6 1 4 9 9 5 2 5 7 6 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  49. 49. – K a re n M c G r a n e “You need human judgment 
 to decide what actually matters.” @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  50. 50. When there’s enough reason to do so, have different content altogether. P h o t o b y s a s a . m u t i c — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / s a s 5 / 5 4 1 8 8 8 6 9 3 9 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  51. 51. M o n i t o r, t e s t , a n d o p t i m i s e … P h o t o b y P i re l l i — h t t p : / / w w w. f 1 f a n a t i c . c o . u k / 2 0 1 4 / 0 1 / 3 0 / j e re z - t e s t - d a y - t h re e - p i c t u re s / i m g _ 4 2 3 9 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  52. 52. … r i n s e , a n d re p e a t … @ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t P h o t o b y D a v i d Ya m a s a k i — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / d y a m a s a k i / 2 8 3 8 1 6 3 7 3 9 /
  53. 53. P h o t o b y M i c h a e l L e u n g — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / f l y w o r l d / 3 5 8 3 5 1 5 1 6 1 / To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t @ChristiaanWLstg T h i s i s a s m a l l a u d i e n c e
  54. 54. C a t e r f o r y o u r l a rg e s t a u d i e n c e f i r s t P h o t o b y S e b a s t i á n D a r i o — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / s e b a s t i a n - s i l v a / 2 6 2 6 5 8 0 4 8 6 /@ChristiaanWLstg To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t
  55. 55. C h r i s t i a a n L u s t i g . n l C h r i s t i a a n @ S a b e l O n l i n e . n l @ C h r i s t i a a n W L s t g To p U s e r Ta s k s I n ' S t a t i c ' A n d ' M o b i l e ' C o n t e x t P h o t o b y M a rc o B e l l u c c i — h t t p : / / w w w. f l i c k r. c o m / p h o t o s / m a rc o b e l l u c c i / 3 5 3 4 5 1 6 4 5 8 /

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