New 2013 ViSalus Policies Procedures UK. http://www.ViSalusShakes.com

1. POLICIES&PROCEDURES
POLICIES&PROCEDURESUK

2. POLICIES&PROCEDURES
1
As a Vi (UK) Ltd. (“Vi (UK)”) Independent Promoter (VIP), I agree to
uphold the integrity of Vi (UK). I will be honest and fair in all of my
dealings while acting as a VIP.
I will perform all of my professional activities in a manner that will
enhance my personal reputation, as well as uphold the positive
reputation established by Vi (UK).
I will be respectful to every person contacted in the course of my Vi (UK)
business. I understand that any harassment or improper treatment of
individuals can be grounds for the deactivation and / or termination of
my Promotership.
I will fulfil my leadership responsibilities as a sponsor, including the
training and support of the Promoters in my organisation.
I will not misrepresent Vi (UK) products or VI Incentives Programme,
nor will I engage in any other deceptive or illegal practice while
representing Vi (UK).
I will make only such claims for the products that are proven and are
approved by Vi (UK).
I will conduct my independent Vi (UK) business in such a manner as
to respect the products and professionalism of other companies.
I will not pledge the credit of Vi (UK), accept payment of any sum of
money owing to Vi (UK) or release any obligation or liability owed or
incurred by any third party to Vi (UK).
I realise that network marketing is an exciting way of bringing a vast
array of products and services to the marketplace, and that Vi (UK)
seeks to further the cause of personal independence and true
financial freedom.
I will remember, at all times, that only through service, to both Customers
and Promoters, will real success truly manifest.
It is illegal for a Promoter or a participant in a trading scheme to
persuade anyone to make a payment by promising benefits from
getting others to join a scheme. Do not be misled by claims that
high earnings are easily achievable.
The PROMOTER CODE OF ETHICS

3. POLICIES&PROCEDURES
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I. REQUIREMENTS TO
BECOME A Vi (UK)
INDEPENDENT PROMOTER
(VIP)
Legal Age:
All persons applying to become
a VIP must be eighteen (18) years
of age or older and a resident of
the UK.
VIP Agreement:
All VIPs must submit a VIP
Agreement to register with Vi (UK)
and to receive commissions.
These policies and procedures,
the VIP Agreement, and the Vi
Incentives Programme constitute
the terms and conditions between
a VIP and Vi (UK).
In the case of conflict or ambiguity
between the documents, the order
of procedure will be as follows:
• first, the policies and procedures;
and then
• second, the VIP Agreement,
and then
• third, the Vi Incentives Programme
Identification Requirements:
All VIPs will be given a unique
Promoter Identification Number
that will be used to track all
transactions and communication
with Vi (UK).
A VIP must be a real person
(this does not apply to VIPs that
are a corporation or partnership).
Any attempt by a VIP to falsify
documents or enrol as a fictitious
person or enrol a fictitious VIP
is grounds for disciplinary
action including termination
of Promotership.
Confidentiality:
All VIPs must hold in strict
confidence the business and
affairs of Vi (UK) and shall
not during the term of the VIP
Agreement (and any renewals)
or at any time thereafter directly
or indirectly disclose to any third
party or use for any other purpose
than that of Vi (UK), information
which in the reasonable judgment
of a person engaged in the
industry would be considered to
be confidential. Without limiting
the generality of the foregoing,
confidential information shall
include information in respect of
the identity of customers/clients
or prospective customers/clients,
information with respect to the
pricing or timing of any contracts,
information relating to existing
or potential suppliers, markets,
marketing plans, programmes,
requirements, strategies, concepts,
ideas, products, apparatuses,
devices, materials, technology,
know-how, data, processes,
inventions, developments,
formulations, compounds,
applications, methods of
manufacture as well as the similar
confidential information of third
parties that Vi (UK) has agreed
to keep confidential.
II. TYPES OF ENTITIES
AS VIPs
Independent VIPs
An individual VIP is someone
who solely operates his or her
own position.
Corporations & Partnerships:
To become a new VIP as a
corporation or partnership or to
change status, one must complete
and submit the Corporation
Enrolment Information document,
along with their Independent
Promoter Application. This includes,
where applicable, providing copies
of certificates of incorporation,
articles of association, and all
business names registrations,
and the names and residential
addresses of each partner
and shareholder to Vi (UK). All
National Insurance Numbers and
names of each partner, principal,
shareholder, officer and director
(”Individuals”) must be provided.
The person or partner who submits
the form must be authorised to
enter binding contracts on behalf
of the partnership or corporation.
It is not permissible for partners
or shareholders applying as a
partnership or corporation to have
been or to currently be VIPs of
another partnership or corporation
within twelve (12) calendar months
preceding the execution of the
VIP agreement. If an active VIP
desires to change status from an
individual to that of a partnership
or corporation, this policy does not
apply, providing there is no request
for change of sponsoring/referring
VIP. A partnership or corporation
may become a VIP subject to
review and approval by Vi (UK).
Number of positions:
All legal entities as VIPs must
adhere to the policy that no
individual may participate in more
than one (1) position in any form.
Marriages:
Spouses may operate as VIPs
jointly or separately. Each will
maintain their individual positions;
however, one must be in the
other’s line of enrolment.
If it is established that spouses
are enrolled in separate sales
organisations, the second position
enrolled will be moved under the
first position. Any downline built
under the second position will
remain with that organisation.
• VIPs having positions in separate
organisations before they were
married, who wish to maintain that
position, will be “grandfathered” in.
• For VIPs who have separate
organisations and become
married and wish to work as a
single organisation, one of the
VIPs will forfeit their position and
join their spouse’s position.
• Should spouses divorce, who are
working a position jointly, Vi (UK)
must be notified as to how the
business is to be managed.
All requests regarding changes of
names or Identification Numbers
of the VIP position must be
submitted to ukinfo@vi.com in
writing and agreed to by both
parties. Vi (UK) reserves the right
to refuse to change a name or
Identification Number at its sole
and unfettered discretion and
reserves the right to verify request
and verify any information prior to
making any changes.
Family Members:
If a family member residing in
the same household as an existing
VIP enrols as a VIP, they must
join within that existing VIP’s
enrolment tree.

4. POLICIES&PROCEDURES
3
III. POSITION
CANCELLATION
Cancellation:
To cancel a VIP Agreement or
resign as a VIP, you must email
a signed and dated, notification
of cancellation to ukinfo@vi.com
from the email we have on file.
A position may be reactivated by
submitting a new VIP Agreement,
along with any outstanding
Promoter Administration Fees,
to ukinfo@vi.com.
If a VIP would like to enrol in
a new position they must wait
for twelve months from the date
of the cancellation of the
other position.
VIPs who have been migrated
to Customer accounts due to
failure to comply with the annual
Promoter Administration Fee
policy are not eligible to have
their position be reinstated;
however, they can enrol as a new
VIP following the twelve month
sit-out period.
Transferring or Selling a
VIP Position:
Upon Vi (UK)’s approval at its
sole discretion, a VIP may assign
its VIP Agreement and position to
another individual or corporation
by sale or bequest. Upon request
for assignment, a VIP must
provide Vi (UK) with the following
documents for its review:
1. Completed Sale of Promotership
Document;
2. New VIP Agreement, signed by
the purchaser;
3. Copy of the purchaser’s registered
business name(s) (if applicable).
If the purchaser is a partnership
or corporation, all applicable
documents pursuant to Section II
of these Policies and Procedures;
4. Seventy-five pounds sterling (£75)
transfer fee (inclusive of VAT)
payable to Vi (UK).
In addition, the VIP selling or
transferring their position must
be an active Regional Director
or above for the last ninety (90)
days. The selling VIP cannot enrol
as a VIP for a period of twelve
(12) months after the date of the
sale. The VIP cannot be involved
in the act of Cross-Line Recruiting
subsequent to the sale or transfer
of the position. In the event that
Vi (UK) determines that the seller
is guilty of cross-line recruiting,
Vi (UK) shall terminate the
VIP Agreement.
Any sale of a position is subject
to approval by the Vi (UK)
Compliance Committee. An
existing Promoter cannot purchase
another position. The sale of a
VIP position cannot be advertised
via any online centralised
communities with classified
advertisements; this includes
without limitation Craigslist,
Classified ads, SaleSpider,
Gumtree, and Loot.
If a Promter account is on
suspended, cancelled, or
terminated, the sale of
position will not be permitted.
IV. RIGHTS OF VIPs
Qualifications for Commissions
and Bonuses:
For more details please see the
Vi Incentives Programme.
NOTE: Vi (UK) reserves the right to
promote and demote VIPs at any time.
Debits:
VIPs are not required to subscribe
to or purchase any product or
service of any company with which
Vi (UK) contracts, or to purchase
or subscribe to any product or
service that Vi (UK) itself provides
in order to receive commissions.
However, if a VIP chooses to do
so, they will pay all billing when
due. If a VIP becomes more
than sixty (60) days past due on
any bill for service or products
provided by Vi (UK) or a company
with which Vi (UK) contracts, the
VIP may have their commissions
debited in order to cover the
past-due amount. The VIP’s
position may also be subject
to termination.
Cheque Minimums and
Surcharge:
All cheques issued by Vi (UK)
are subject to a minimum
of 10 pounds sterling (£10).
Commissions and bonuses below
10 pounds sterling (£10) are
held in escrow. Additionally, all
cheques are subject to a 2 pounds
sterling (£2) administration fee
(inclusive of VAT).
Prosperity Card:
The Prosperity Card is available
to all active VIPs and can be used
as a debit MasterCard at ATMs
and at all locations that accept
the debit MasterCard as a method
of payment. Weekly and monthly
payment cycles are loaded to the
Prosperity Debit MasterCard if the
VIP chooses this payment method.
Card loads are available on the
appropriate payday. A one-time
fee of £4.50 (inclusive of VAT) will
be charged upon activating the
Prosperity Card. Additional fees
will be applied for services; full
details will arrive with the card.
You will be able to manage, track
and take advantage of the many
other benefits of your account
online in the Vi Net.
Direct Deposit:
Direct Deposit is available to all
Promoters within the UK. Bonuses
and commissions are transferred
directly into the bank account of
choice, allowing for easy access
to bonuses and commissions.
Cheque Reissues:
Should a VIP experience a delay
in the receipt of their cheque and
wish to be issued a new cheque,
the VIP will be responsible for a
stop---payment fee of 20 pounds
sterling (£20 inclusive of VAT)
for the cancellation of the
original cheque and that fee
will be deducted from the
replacement cheque.
V. ORDERING, PAYMENT,
AND RETURN POLICIES
Customers:
A Customer must be a real
person. Any attempt by a VIP
to falsify documents or enrol a
fictitious person as a Customer
is grounds for disciplinary action
against the VIP, including account
suspension and termination.
Data Entry Procedures:
VIPs and Customers can place
orders or assist new VIPs to
enter their data directly through
the online system. Any orders
placed by 11:59pm GMT will be

5. POLICIES&PROCEDURES
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counted towards that same day’s
production. Methods of Payment/
Delivery:
To process an order for products
and materials, simply place
an order via online shopping
cart. All major credit cards are
accepted. Debit cards with a Visa
or MasterCard logo are also
accepted. To pay for your order by
money order, call our free phone
number 00800 2639 2984 (00800
BODYBYVI) – mobile may rates
may apply. Or send an email to
ukinfo@vi.com.
When mailing the money order,
simply supply the order number
given at the time of the quote or
reference the term “quote” and
the order will be processed the
day payment is received.
Vi (UK) will do all it reasonably
can to dispatch products within
a reasonable timeframe from
the date of order. As soon as Vi
(UK) has delivered the products,
you will be responsible for them.
If you delay a delivery, Vi (UK)’s
responsibility for everything other
than damage due to Vi (UK)’s
negligence will end on the date
on which Vi (UK) tried to deliver
the products.
Wholesale:
As a benefit of being a VIP with
Vi (UK), we have created a way
for you to purchase all Vi (UK)
products at wholesale price,
providing you with an incredible
opportunity to earn additional
income when you retail products
at the Suggested Retail Price.
There are no requirements to
receive the wholesale price other
than being a registered VIP or
Customer on Auto-Ship with Vi
(UK). Products purchased at
wholesale price can be received
monthly by placing them on
Auto-Ship for convenience
and efficiency.
A VIP is not permitted to purchase
products that amount to more than
£200 (inclusive of VAT) during the
first seven days from the date a
VIP signs the VIP Agreement.
Preferred Customer Pricing:
Preferred Pricing is offered to
all Vi (UK) Customers who would
like to receive specific products
from Vi (UK) on a monthly
basis. Preferred Customers are
instantly a part of the Auto-Ship
programme and therefore count
toward the VIP requirement of 125
PQV in monthly Auto-Ship volume.
Suggested Retail Pricing:
Vi (UK) Suggested Retail Pricing
is the designated value of each
Vi (UK) product. VIPs who
purchase products at wholesale
price should use the Suggested
Retail Price when selling products
for a retail profit. All Customers
who order through Vi (UK) directly,
who are not enrolled as a VIP, or
are not a Preferred Customer on
Auto-Ship, will pay the Suggested
Retail Price of each product.
Any products purchased one
time at the Suggested Retail
Price will not count toward the
VIP 125 Auto-Ship qualification,
but will count towards the 200
PQV Qualification. See Vi (UK)’s
Vi Incentives Programme for
further details.
Suggested Retail Price is the price
that must be used if selling Vi (UK)
product on an online auction site.
Any product sold on any market
site, such as eBay or Amazon,
must be sold at the Suggested
Retail Price with standard postage
and packing costs applied (See
section VIII. Online Markets,
Auctioning and Social Media).
Changes on a Customer’s
Account:
To add or remove products on
an Auto-Ship order, Customers
and VIPs must log into their
Vi-Net®
online office and make
the desired changes at least
two (2) days prior to shipment.
Changes may also be emailed to
ukinfo@vi.com two (2) days prior
to the shipment date. Changes
made during or after the two-day
period may not take effect until
the following month.
Customer Return Policy:
Vi (UK) stands by the quality of
its products. If a product is not to
a Customer’s satisfaction, Vi (UK)
will accept a return of the product,
subject to the following guidelines:
1. Products damaged in transit will
be exchanged at no additional
cost to the Customer.
2. Products not meeting our
Customer’s satisfaction may be
returned within thirty (30) days
of delivery for a full refund, less
the cost of postage and packing.
Refunds for the return of individual
products within Challenge Kits will
be based on the listed wholesale
price of the individual product at
the time of purchase.
3. Returns of all saleable products
made more than thirty (30) days
from the delivery date will be
eligible for product credit towards
other Vi (UK) products and are
subject to a 10% restocking fee.
Returns shall not be accepted
beyond one (1) year from the
purchase date.
4. Packages returned after three
(3) unsuccessful delivery attempts
(i.e. due to Customer relocation,
incomplete/incorrect address
information, etc.) may be subject
to additional postage and packing
fees in order to have the
product re-sent.
5. Commissions of any type that
are paid to VIPs on products
that are ultimately returned to Vi
(UK) for refund will be deducted
from future commission payments
of the affected Promoter. Such
deductions relating to the return
of individual products within a
Challenge Kit shall be based on
the BV of those individual products
at the time of purchase.
6. Returns of more than £300
within on (1) year will result in
the termination of a Promoter’s
account.
Vi (UK) Executive Product Pack
/ STAR Promoter System and
Basic Kit Return Policy:
A VIP who cancels their
Promotership within thirty (30)
days of enrolment may return
the Basic Kit, Executive, or Star
Product Pack (“Promoter Packs”)
in saleable condition for a refund.
Refunds for the return of individual
products within Promoter Packs
will be based on the listed
wholesale price at the time of
purchase. If Promoter returns
product component(s) of
a Promoter Pack which amount
to more than 50% of the combined
wholesale value of all individual
products in the Promoter Pack,

6. POLICIES&PROCEDURES
5
the corresponding commission
of the entire Promoter Pack will
be deducted from future
commission payments.
If a VIP cancels their Promotership
within thirty-one (31) to sixty (60)
days of enrolment, the same basic
terms apply, however, a product
credit (subject to a 10% restocking
fee) will be granted instead of
a refund.
Return Procedure:
A Return Pre-Authorisation Number
is necessary for a return to be
processed. The Customer or VIP
is required to contact Vi (UK)
to obtain a Pre-Authorisation
Number. Refunds cannot be
processed without this number.
When returning an order, make
sure the Vi (UK) invoice is
included in the box. If a package
is returned without a Return
Pre-Authorisation Number, the
information will be documented
and the Customer or VIP will
be required to call and provide
further information as to why
the package was returned.
Unauthorised credits will not
be issued when a package
is returned.
Customer Relations Free-phone:
00800 2639 2984
(00800 BODYBYVI)
Monday 05:00 – Saturday 05:00
GMT
Additional Saturday service from
14:00 to 22:00 GMT
Invalid Preferred Order Policy:
Sending in Preferred Customer
orders without the Customer’s
consent is a serious offence.
Invalid Preferred Customer orders
are defined as orders sent in as
Preferred Customer orders for
any purpose without the written
authorisation from the Customer.
Sending in a preferred order
when a Customer stated that they
would like to try the product one
time may be considered credit
card fraud and/or forgery. Vi
(UK) investigates all Customer
allegations of this kind and takes
appropriate action.
VI. OBLIGATIONS OF VIPs
Change of Personal Information:
VIP address information must
be current and accurate in the
system. Vi (UK) is not responsible
for mail delays due to inaccurate
and non-current residence
information for VIPs. VIPs must
report any change of address via
Vi-Net.
Independent Contractors/
Expenses/ Indemnity:
All VIPs are responsible for any
and all expenses which result
from their business operation.
Miscellaneous expenses include,
but are not limited to: licences
or permits required to operate a
business, legal fees, telephone
expenses, product advertising,
taxes, and fines for not complying
with applicable laws, etc. No
VIP may bind Vi (UK) in any
contractual relationships with
their business other than the VIP
agreement. VIPs cannot and will
not sign any contract, rent or
lease office space or equipment,
open any bank account, secure
credit, cash any negotiable
instrument, make any purchases
or enter into agreements of any
kind in the name of Vi (UK).
Such practices may result in VIP
position termination. Each VIP
shall hold Vi (UK) harmless from
any claims, damages, expenses
or liabilities arising out of said
VIP’s business practices, including
attorney fees arising out of
actions or conduct in violation
of this Agreement.
In the event VIPs enter into
agreements or contracts with
other VIPs or 3rd parties outside
of Vi (UK). Such agreements
or contracts do not concern Vi
(UK) and as such, Vi (UK) will
not intervene to resolve conflicts
arising out of said agreements
or contracts.
Each VIP shall hold Vi (UK)
harmless from any claims,
damages, expenses or liabilities
arising out of said independent
agreements or contracts, including
legal fees.
Vi (UK) reserves the right to
intervene and/or demand the
termination of a contract if it
believes the contract is in violation
of Vi (UK)’s Code of Ethics,
Policies and Procedures, the
Independent VIP Agreement or
could potentially damage the
Vi (UK) brand or business.
Claims and Representations:
All VIPs begin with an equal
opportunity for income. VIPs
will not make any statements or
representations regarding Vi (UK)
services and/or products other
than those provided in these
Policies and Procedures and other
printed material made available
by Vi (UK). Vi (UK) products
are not intended for use in the
diagnosis, treatment, mitigation,
or prevention of disease. Any
claims about a Vi (UK) product
preventing, curing or diagnosing
any disease are strictly prohibited.
1. When an Agreement is signed,
VIPs will become self-employed,
do not work for Vi (UK), they work
with Vi (UK), and hence they are
not employees or workers of Vi
(UK). VIPs and Individuals shall not
confuse or create a relationship
of employee/employer, worker,
partnership or joint venture
between any participant, referring
VIP and Vi (UK). Any implication
or claim that a VIP or Individual
or prospective VIP or Inidvidual is
or will be employed by Vi (UK)
is prohibited.
2. VIPs shall make no claim or
inference as to what may be
earned. No guarantees of any
income or assurances of any
profits or success are made by
Vi (UK). Furthermore, any profits
or success resulting from activities
as a VIP will only be from the
sales volume, products, or services
offered by Vi (UK), and any
success achieved will be based
solely upon the VIP’s efforts,
commitment, and skill.
3. Each VIP acknowledges that no
regulatory authority ever reviews,
endorses or approves any
marketing company, its product
or service, or its Vi Incentives
Programme, and will make no
such claim to prospective Vi (UK)
VIPs. In the event a question
shall arise concerning the legal
compliance by Vi (UK), such
questions shall be submitted to
the Vi (UK) Compliance Committee
in writing at compliance@vi.com.
VIPs shall make no false
or misleading statements

7. POLICIES&PROCEDURES
6
concerning these relationships,
and understand that if they do
so, Vi (UK) may terminate this
agreement immediately.
Reporting of Taxes:
VIPs and Individuals are not
considered employees of Vi
(UK) for tax purposes. It is the
responsibility of each VIP to
pay income tax and National
Insurance contributions (“NICs”)
to HM Revenue & Customs as
required by law. As such, Vi (UK)
does not deduct any income taxes
or NICs from commissions and/or
bonuses. At the end of the year,
Vi (UK) provides each VIP with
their earnings summary.
IIf required to do so by law, it is
the VIP’s responsibility to become
VAT-registered with HM Revenue &
Customs. If a VIP becomes VAT-
registered it shall immediately
notify Vi (UK) of its VAT-registration
number. Vi (UK) shall issue all
VAT-registered VIPs with a valid
VAT invoice for the products and/
or services that Vi (UK) supplies to
them and the VIP shall pay Vi (UK)
the amount of any VAT chargeable
thereon. If a VIP becomes
VAT-registered it undertakes
and agrees:
1) to accept invoices raised by Vi
(UK) on the VIP’s behalf until
expiry of this VIP Agreement;
2) not to raise sales invoices on
the VIP’s own behalf for the
transactions covered by this
VIP Agreement;
3) to immediately notify Vi (UK) if:
a. its VAT-registration number
is changed;
b. it ceases to be VAT-registered; and
c. sells its Promotership (or part
of it).
Returned Cheque Policy:
Vi (UK) will deposit cheques
once and any remaining unpaid
will be subject to twelve pounds
sterling (£12, inclusive of VAT)
returned cheque fee. The VIP
will be deactivated until they
have remitted, via credit card,
money order or cashier’s cheque
only, the total amount of the
returned cheque plus the returned
cheque fee. Only upon receipt
of this payment will the VIP
be reactivated. While a VIP is
deactivated for a returned cheque,
all commissions and/or bonuses
will be held until Vi (UK) has
received the total balance due.
If a period of thirty (30) days has
passed since a deactivation for
the non-sufficient funds cheque
and the balance due has not
been remitted, all commissions
and bonuses payable will be
permanently forfeited. Vi (UK)
may require that a VIP who has
previously had a cheque returned
for non-sufficient funds (NSF)
remit all payments for future
transactions via credit card.
Commission Charge-Backs:
Vi (UK) pays commissions to the
VIP based on the previous month’s
volume. In the event a product
be returned, the VIP will be
charged back for any commissions
generated by the sale of that
product. The process will retract
commissions from the appropriate
VIP and the respective upline.
This charge--back will occur by
debiting the VIP’s current monthly
volume for the product amount.
This will occasionally show a
negative amount for volume. To
remain qualified for their position,
any volume debited must be
made up through additional sales
bringing the VIP’s volume back up
to qualifications defined within the
Vi Incentives Programme.
VII. PROHIBITED
PRACTICES OF VIPs
Vi (UK) conducts business in an
ethical and credible manner, and
expects all VIPs to work ethically
with their Customers, with each
other, and withVi (UK). Vi (UK)
permits no unethical activity
and Vi (UK) will intervene when
unethical behaviour is evident.
Vi (UK) reserves the right to use
its best judgment in deciding
whether certain VIP activities are
unethical and if determined so,
are grounds for terminating the
VIP position. If for any reason
a VIP violates any of the terms
of the Agreement and/or these
Policies and Procedures, Vi (UK)
reserves the right to immediately
terminate the VIP’s position. Such
action by Vi (UK) will terminate
any and all rights of the VIP and
any further payments of any kind
and is effective at the time of said
violation. The Vi (UK) Compliance
Committee will determine if a
violation has been made and the
appropriate action or response.
Examples of unethical activity
include, but are not limited to:
1. Providing false information
on paperwork, such as
forging signatures;
2. Cross-Line Recruiting (see below);
3. Making false or misleading
representations as to potential
income, product benefits, the
actual use or effect of Vi (UK)
forms, the Vi (UK) relationship with
its suppliers, or any other untrue
statement regarding the nature of
Vi (UK) and its business operations
and products;
4. Contacting any supplier or
provider with whom Vi (UK)
contracts without Vi (UK)’s
written authorisation;
5. Writing bad cheques to either
Vi (UK) or another VIP;
6. Depositing cheques made
payable to Vi (UK) into personal
accounts instead of immediately
forwarding them to Vi (UK)
7. Spreading rumours about Vi (UK)
with malicious intent; and
8. Failure to report any known
incidents of someone else
violating the Policies & Procedures
or other suspicious activity
Cross-Line Recruiting:
Vi (UK) strictly prohibits “cross-line
recruiting” which is the solicitation
of any VIP who was already
referred by another VIP. Directly
or indirectly soliciting involvement
of a referring VIP, or assisting in
the solicitation of a referring VIP
of any existing or pending VIP
into another sales organisation of
which they are not currently a VIP
is also prohibited. The offending
enroller OR enrollee will face
disciplinary action, up to and
including termination.
Right to Enrolment:
Vi (UK) believes in supporting an
“as one” community. Therefore,
if a VIP from one business
organisation extends an invitation
to a potential new VIP to attend a
Vi (UK) live event, and the person
attends, it is strictly prohibited
for a second VIP to enrol the
potential new VIP.

8. POLICIES&PROCEDURES
7
The VIP, who first extended the
invitation to the potential new VIP,
has the right to enrol that person
for a period of ninety (90) days
from the date of the Vi (UK) live
event that the potential new VIP
attended, at the invitation of the
first VIP.
The potential new VIP attending
the Vi (UK) live event must be fully
aware that they are attending the
event as a guest in order to
learn about Vi (UK) products
and Vi (UK).
Examples of live Vi (UK) events
are: Vitality, National Directors
Day and events which are VIP-
run, such as Challenge Parties
(VIP and at least two invitees),
Local Success Trainings, Regional
Success Trainings, National
Success Trainings, etc.
One-on-one meetings where a VIP
shows a video and serves a shake
to a potential VIP do not meet
this definition.
Any violation of this policy will
result in immediate disciplinary
action; the following steps will
be used to resolve said violation:
1. The upline Ambassador of the
offending enroller must contact the
upline Ambassador of the person
affected. They have seven (7)
days to come to a resolution.
Both Ambassadors should contact
Vi (UK) Compliance with
their resolution.
2. If the upline Ambassadors are
unable to resolve:
• To maintain the integrity of the
structure, Vi (UK) will move the
enrollee in question to the VIP
who had brought the enrollee to
the live Vi (UK) event; and
• The enroller in violation will
receive an official warning letter
from Compliance informing them
of their violation and will be
placed on a 90-day probation.
3. If the same VIP has a
2nd violation:
• The upline Ambassadors have
seven (7) days to come to a
resolution. If no resolution is
agreed upon the enrollee will
be moved to the VIP who had
brought the enrollee to the live
Vi (UK) event; and
• The offending enroller will be
placed on a mandatory 30-day
suspension for this 2nd violation,
regardless of the Ambassadors’
resolution. During this suspension
any commission generated will
be forfeited.
4. If the same VIP has a
3rd violation:
• The upline Ambassadors have
the opportunity to come to a
resolution. If both Ambassadors
are unable to come to
an agreement, the upline
Ambassador of the offending
VIP will relinquish 10% of their
monthly commissions; and
• The VIP in violation will
be terminated.
The goal behind this policy is to
ensure that the newly enrolled
VIP is placed under the VIP who
actually worked to enrol him/her.
There will be severe disciplinary
action taken by the Compliance
Committee, if in resolving the
Right to Enrolment issue, evidence
comes to light that the parties
misrepresented the truth or lied
regarding the sequence of events,
extending an invitation to attend
a live event, or date the new VIP
attended his/her first Vi (UK) live
event, etc.
Deceptive Enrolments:
Any attempts of a VIP to redirect
individuals to their own site for
enrolment purposes, in lieu of
the site of the VIP where the
individual intended to enrol, are
grounds for disciplinary action
including possible termination
of Promotership. Any positions
created as a result of this
activity will be moved to the
correct enroller.
Switching Teams:
It is strictly prohibited for a VIP to
switch from one sponsor line to
another. If a VIP enrols someone
who is already in Vi (UK), the 2nd
position is deemed null and void
and will be deactivated. Any VIPs
enrolled under this 2nd position
will remain as is. The offending
enroller OR enrollee will face
disciplinary action, up to and
including termination.
Recruiting Vi (UK) VIPs into
another business entity:
IIt is strictly prohibited to contact,
solicit or recruit any VIP, whether
active or inactive, into any
organisation that utilises a
multi-tiered Vi Incentives
Programme (multi-level marketing
company or “MLM”). Promoting
and/or recruiting via any type of
social media is a violation of this
policy. This is considered Tortious
Interference and Promoters
who engage in this activity will
be subject to legal action.
Vi (UK) reserves the right to seek
appropriate remedies against
Promoters who engage in
this activity.
Where there is reasonable
proof that a VIP is actively
promoting another MLM and/
or recruiting another VIP into
another MLM opportunity, the
offending VIP will be placed on
immediate suspension, pending
an investigation.
If two spouses own separate
positions in Vi (UK), and one of
them begins to promote another
MLM, both positions are subject to
suspension and/or termination.
If the investigation confirms the
allegations, the offending VIP will
be immediately terminated from
Vi (UK).
Pre-existing income from
another multi-tiered Vi
Incentives Programme (multi-
level marketing company):
Once an Individual becomes a
VIP, they can no longer actively
promote another MLM company,
regardless of whether the
products are competing or not.
VIPs are allowed to keep income
from a previous MLM company,
so long as Vi (UK)’s policy on
recruiting into another business
entity is followed (see
above paragraph).
Inventory Loading:
Vi (UK) reserves the right to limit
Promoter and Customer orders to
a maximum of £4,000 (inclusive
of VAT) in a one-month period
regardless of payment method.
We do not suggest or condone
the practice of ordering large

9. POLICIES&PROCEDURES
8
quantities of inventory for the
sole purpose of qualifying for
a position in the Vi Incentives
Programme. To protect against
this, we monitor all account
activity on a monthly basis and
reserve the right to investigate or
take disciplinary action should
we believe such practices may
be taking place. Should we find
that this has occurred, the orders
will be pulled and any position
promotions will be put on hold
until resolution is reached within
a reasonable amount of time.
Inventory consists of any products,
Basic, Executive and Star Promoter
Systems and sales tools. Not more
than one Promoter System should
be purchased by a VIP.
Spam:
Spam is a message that
advertises goods or services
posted to a message board
against stated policy, sent to
someone without prior consent, or
sent in the absence of a previous
relationship. For purpose of Vi
(UK)’s Anti-Spam Policy, Spam
includes:
• Email sent to people you
don’t know;
• Emails sent to people you know,
but who aren’t expecting a
solicitation from you;
• Off-topic or excessive messages
posted to Usenet news groups
and message boards; and
• Solicitations posted to chat rooms,
or individuals via Internet Relay
Chat or “Instant Messaging.”
Vi (UK) strictly prohibits its VIPs
from spamming and all other
forms of Internet abuse to
seek referrals.
Tampering of Funds:
Any VIP tampering with funds or
operating a bank account in the
name of Vi (UK), or any similar
name may have their VIP
position terminated.
Contact with Suppliers:
VIPs are strictly prohibited from
having any direct contact with
suppliers whom Vi (UK) contracts
unless it is in specific relation to
a personal account they have
with the said provider. A VIP
may contact a supplier in regard
to a Vi (UK) Customer only if
having received prior written
authorisation from Vi (UK). Please
direct Customers to contact their
appropriate provider of service
directly to resolve any problem or
issue that may incur. Vi (UK) has
contracted with companies that
have trained staff available to
handle such situations.
Sponsor/Enroller Changes &
Structure Changes:
Vi (UK) believes in and maintains
the maximum protection of the
sponsor/enroller or enrolling
and sponsoring relationship.
Vi (UK) has a significantly long
“waiting room” in the industry
at sixty (60) days. That being
the case, there are no structure
changes after sixty (60) days of
enrolment. Changing of a sponsor
or enroller is strictly prohibited
unless the VIP has been resigned
for one (1) full calendar year.
The only method for changing
relationship is to submit a written
request of resignation or interest
in a position; and only after a
period of no less than one (1) full
calendar year from the date of the
resignation, will authorisation to
re-join under another VIP
be permitted.
NOTE: Vi (UK) will not mediate
any disputes involving sponsorship.
However, Vi (UK) does reserve
the right to review sponsoring/
enrolment practices.
Retail Sales Policy:
Vi (UK) has chosen a Direct
Sales/Network Marketing model
rather than other retail models.
Therefore, VIPs are expected to
rely on networking to sell product
and recruit new VIPs pursuant to
the following policies.
Public Retail Venues:
VIPs shall not advertise, store,
or sell Vi (UK) products in public
retail establishments, including
but not limited to health food
stores, drug stores, pharmacies,
grocery stores, flea markets, chain
stores, shopping malls, or any
other similar establishments in
which the primary function is the
retail sale of products rather than
professional services.
Private Retail Venues:
Vi (UK) promotional materials and
products may be displayed in the
interior of private or restricted-
access offices, businesses
private associations, fitness clubs
and other establishments into
which the general public is not
allowed except by appointment
or membership and in which the
primary trade is the sale
of professional services,
not products.
This Policy does not apply to
online retail store sales. (See the
following section on Online Retail
Store Certification.)
VIII. ONLINE STORES AND
RETAIL SALES
Vi (UK) maintains a
comprehensive suite of web
services and tools to support its
VIPs in their individual businesses.
These are more than enough
to support any VIP and any
organisation in leveraging online
retail sales as a tool to promote
the brand, the products and the
opportunity. However, VIPs are
independent businesspersons and
some may choose to host and
maintain their own websites that
are wholly or partially devoted
to generating retail sales. Even if
a personally maintained landing
page is linked to the Vi (UK)
back office in order to complete
transactions, it is still considered a
personally-hosted website and is
subject to this section.
Vi (UK) requires advance
registration of these proposed
websites or web pages. The “VIP
Retail Website Registration Form”
is available on request from the
Compliance Department via email
at compliance@vi.com. On receipt
of a completed registration form,
Vi (UK) will provide guidelines
for the proper construction and
operation of the site in order to
ensure full compliance with the
Policies & Procedures. Vi (UK)
will then review the site pre-
launch and if it is deemed to be
satisfactory, Vi (UK) will issue a
letter of certification. There will
be a registration fee of £1,750
(inclusive of VAT) and an annual
audit fee £350 (inclusive of VAT).

10. POLICIES&PROCEDURES
9
Please contact the Compliance
Department at compliance@
vi.com for further information or to
request a Registration Form.
VIPs who are already operating
personal websites should contact
the Compliance Department
immediately to complete this
process retroactively. Those
who do not will eventually be
contacted and required to do so.
IX. ONLINE MARKETS,
AUCTIONING AND SOCIAL
MEDIA
Appearance of Corporate
Sponsorship and/or
Endorsement:
It is strictly prohibited for VIPs to
create marketing materials that
may be mistakenly perceived to
be created by Vi (UK) Corporate.
“Vi (UK) Independent Promoter”
should be prominently displayed,
on all Online Markets, Auction
and Social Media pages so as to
avoid any confusion of Corporate
sponsorship or endorsement.
Any use of Vi (UK) trademarks,
logos, etc. without approval is
also prohibited on social
media pages.
Online Auction Sites and
Internet Malls:
Online auction sites, most notably
eBay, can be valuable tools for
building and promoting the Vi
(UK) business. However, they
can also be terribly damaging
to the brand and the opportunity
because they are oft-viewed as a
place to “dump” cheap, flawed or
unsatisfactory goods. In the public
eye, a key indication of quality
issues is a willingness to sell at
a discount and needless to say,
discounting occurs as a matter of
routine on eBay. Even if quality
is not called into question, these
sales can generate severe issues
between VIPs as retail customers
are drawn away from the VIPs
who actually cultivated them. In
order to preserve and protect
the Vi (UK) brand and business
reputation for high quality and
service, Vi (UK) will only permit
sales on eBay (or any other
auction site) at the Suggested
Retail Price along with applicable
posting and packaging fee (free
shipping & handling is prohibited).
In addition, any VIP who lists
the products on eBay or another
auction site must include his or
her VIP# on the page where the
products are being promoted
so as to ensure that our sales
are completely transparent and
give no indication that we do not
stand by our products both as
individuals and as a company.
Some Internet sites or “malls,”
such as Amazon, are not
necessarily devoted to the
auctioning of products, but may
nevertheless become problematic
for the reasons set forth above
and for other reasons. Vi (UK)
reserves the right, in its sole and
absolute discretion, to require
that VIPs discontinue or alter their
usage on any internet site when
it is our belief that its usage is
damaging the Vi (UK) brand or
our business reputation.
Failure to comply with the above
paragraphs will result in serious
disciplinary action up to and
including deactivation of positions
Failure to comply with the above
paragraphs will result in serious
disciplinary action up to and
including deactivation of positions.
Social Media Sites:
Social media is a large part
of the Vi (UK) culture, and VIPs
should promote their business
accordingly. Prohibited practices
are any social media pages,
links, blogs, etc. where the page
is attempting to appear like a Vi
(UK) corporate-sponsored page.
Social media sites include but are
not limited to: Facebook, Twitter,
LinkedIn, Myspace, BranchOut and
Spoke.
X. SALES TOOLS
Sales Tools & Merchandise:
Vi (UK) strives to provide our
VIPs with the tools they need
to market and promote their
business effectively. Vi (UK)
shall periodically make sales
literature and/or promotional
materials available. You are
under no obligation to purchase
any materials or literature at any
time. Vi (UK) encourages VIPs to
use the pre-approved marketing
tools that are available to VIPs
in Vi-Net found under “marketing
tools.” VIPs are also encouraged
to use Vi-Net as their marketing
system. You may not photocopy,
amend or duplicate any materials
provided by or purchased from Vi
(UK) without written authorisation
and that the unauthorised use of
any such material is a breach of
your VIP Agreement, constituting
grounds for termination of
your Promotership.
At times, VIPs request permission
to create their own marketing
tools and materials. For those
occasions, we have created the
following policies to protect both
the Vi (UK) Brand and Trademarks,
as well as ensure VIPs do not
make claims that misrepresent Vi
(UK), the business and income, or
Vi (UK) products.
Use of Trademarks, TradeNames
and Logos:
Vi (UK) is the sole owner of its
trademarks. By signing their VIP
Agreement, each VIP agrees
they will not use the Vi (UK)’s
trademarks, trade names, or
logos or any variations thereof
in any way without prior written
consent by Vi (UK). These belong
exclusively to Vi (UK), which
endeavours to protect the name
Vi (UK), its trademarks, trade
names and the designs of labels,
to prevent unauthorised use.
You shall not do anything which
prejudices, dilutes or reduces the
commercial value, reputation or
goodwill Vi (UK)’s trademarks,
trade names, or logos or any
variations thereof.
A trademark or logo is a
proprietary name or symbol that
Vi (UK) has the exclusive right
to use.
A trademark also includes the
names used for Vi (UK) products.
A trade name is a business name
that Vi (UK) has the exclusive right
to use.

11. POLICIES&PROCEDURES
10
Promotional Items:
VIPs are allowed to create
personal promotional items using
the pre-approved marketing tools
found in Vi-Net and the Vi-Store.
Any marketing materials outside
the pre-approved marketing
tools must include the words
“Independent Promoter” to
make it clear that the item is not
Corporate-sponsored or endorsed.
Apart from the pre-approved
marketing tools available in
Vi-Net, and the Vi-Store, it is
not permissible for a VIP to
use Vi (UK)’s trade name and/
or trademark on promotional
items including but not limited
to: apparel (t-shirts, hats, other
clothing), promotional items
(pens, decals, car window
shields, etc.), advertising (TV,
radio, Internet), print tools (flyers,
postcards, banners, brochures,
etc.), website domains, website
systems (replicable websites,
training, etc.), mobile applications
and other forms of display that
promote Vi (UK), the products,
or the opportunity. Any other
such advertising material must
be pre-approved in writing by
Vi (UK), can only be used in
accordance with a non-exclusive
licence pursuant to such written
authorisation and may be subject
to a licence fee.
Marketing and Educational
Materials:
Vi (UK) marketing tools and
materials may not be duplicated
or reproduced. This includes
without limitation, manuals, Audio
CDs, DVDs, brochures, business
cards, websites, and web videos.
Reproduction of unapproved
Corporate-developed materials
for personal use or re-sale profit
will not be tolerated and can
result in termination and
financial ramifications.
Independent Marketing Tools
and/or Services:
The intent behind VIP-produced
materials should be to support the
building of their Vi (UK) business.
VIPs should not be in the business
of soliciting other VIPs to buy
independent products or services.
VIPs may not sell independent
products or services on Vi (UK)-
promoted websites, at Vi (UK)
sponsored events, on Facebook,
other social media sites or
community forums where the Vi
(UK) community has a presence.
This includes marketing services
that target VIPs. A VIP can market
and/or use tools such as lead
generation systems or similar
within its organisation, but cannot
sell these tools to other VIPs.
Marketing and/or use of such
tools is restricted to within the
VIP’s organisation only.
Ambassador Exceptions:
Under certain conditions, 3-Star
Ambassadors and above may be
permitted to create additional
marketing materials for personal
and team use only. Such items
should not be promoted across
lines to other teams. Any item
created outside those provided by
Vi (UK) must use the “Independent
Promoter” logos provided by Vi
(UK), and will not misrepresent
the item or message as being a
corporate-sponsored or endorsed
item. Any supplemental materials
created by the Ambassador must
be approved in writing by the
Vi (UK) Compliance Department
before they can be used. Send
the request and a copy of the
proposed item or literature
to compliance@vi.com. Upon
approval of the use of a logo,
the logo MUST stay in the correct
format and font type as provided
by Vi (UK). Any changes must
be resubmitted for approval to
Vi (UK) compliance at
compliance@vi.com
VIP income opportunity should
revolve around the sale of Vi (UK)
products. No more than 5% of a
3-Star (or above) Ambassador’s
total income should be made
from selling their own tools. Vi
(UK) reserves the right to ask
for an audit of sales, to ensure
compliance with a focus on selling
Vi (UK) products. Refusal of the
audit is grounds for termination.
Advertising and Media:
Advertising, including Radio,
TV, and Affiliate (Internet lead
generation) programmes, Internet
banner ads, and other types of
marketing tools that mention Vi
(UK) products or opportunity, must
follow the same policy and be
approved by Vi (UK) before they
are aired, to ensure compliance
with the brand, and product and
opportunity claims.
Directories:
VIPS may feature Vi (UK) on
personal websites, but must
seek approval by sending an
email to compliance@vi.com
before uploading to the Internet
and registering with any search
engines. VIPs may list Promoter
telephone or fax numbers in the
white or yellow page section
of a telephone book using the
following format exactly:
Smith, Bob
Vi (UK) Independent Promoter
xxxx-xxx-xxxx
Any violation of the above policies
could result in the termination of
your Promotership. A VIP who uses
unapproved marketing materials
assumes all liability for any claims
that may violate applicable
laws and regulations. VIPs who
violate this policy can also be
held responsible for any potential
revenue loss, legal fees or other
Vi (UK) losses that may result from
their violation.
Implications of Policy Violations:
Vi (UK) may undertake, at its sole
discretion, with or without prior
notice, the following actions upon
a violation of any of the policies
in this section.
Frozen Accounts/Suspension:
Upon the receipt of a
credible complaint Vi (UK)
may immediately freeze the
VIP account of the individual
implicated in the abuse. Frozen
accounts are intended to prevent
the abuser from benefiting
from their abusive activities by
prohibiting the offender from
registering referrals or receiving
payments. After a thorough
investigation, if the incident is
verified but does not rise to the
level of a terminable offense, Vi
(UK) may, but is not obligated to,
lift the freeze.
VIP Account Termination:
Upon the receipt of a credible
complaint, Vi (UK) may

12. POLICIES&PROCEDURES
11
immediately terminate the
VIP implicated in the abuse.
Deactivating a VIP results in the
immediate termination of the
position, access to all reports, the
forfeiture of any unpaid and/or
future monies, and the prohibition
against any future VIP position.
If a VIP is terminated, their
personally enrolled frontline will
roll up to the next direct upline
still in good standing and be
placed within sixty (60) days.
If a VIP is deactivated for any
behaviour that Vi (UK) deems
unethical or against the policies,
Vi (UK) reserves the right to
terminate the VIP’s spouse due
to a conflict of interest.
Summary of Policies and
Procedures:
Vi (UK) has developed these
Policies and Procedures in order
to maintain the order and integrity
in our programme and between
our VIPs. Vi (UK) reserves the right
to make any and all necessary
changes to these policies and
procedures, the Vi Incentives
Programme, and sales tools or
materials. All active VIPs will
be made aware of any said
changes via email notification. If
for any reason a VIP violates any
of the terms of the Agreement
and/or these Policies and
Procedures, Vi (UK) reserves the
right to immediately terminate or
deactivate the VIP position. Such
action by Vi (UK) will terminate
any and all rights of the VIP and
any further payments of any kind,
and is effective at the time of
said violation.
How to Report Abuse:
To report a violation of any of the
Vi (UK) policies, please forward
all relevant evidence to the Vi
(UK) Compliance Committee:
compliance@vi.com or write to:
Vi (UK)
c/o 125 Old Broad Street
15th Floor, London, United
Kingdom EC2N 1AR

13. With Vi (UK), every new VIP has an equal opportunity. Your personal desire, work ethic and willingness
to learn our proven system will determine the level of success you have within the programme.
suppoRt InfoRmatIon
Customer Relations Free-phone:
00800 2639 2984 (00800 BODYBYVI)
Monday 05:00 - Saturday 05:00 GMT
Additional Saturday service from 14:00 to 22:00 GMT
Promoter Relations Free-phone:
00800 2639 2984 (00800 BODYBYVI)
Monday 05:00 - Saturday 05:00 GMT
Additional Saturday service from 14:00 to 22:00 GMT
www.vi.com
©2013 Vi (UK) Limited. All rights reserved.
LIFE • HEALTH • PROSPERITY