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AGCCP 2016

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Presentation at AGCCP 2016 in Evanston, IL.

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AGCCP 2016

  1. 1. Administrative Services EVANSTON ILLINOIS AGCCP 2016 Social Media, Messaging & Bots – What’s Next? Luke Stowe Digital Services Manager May 12, 2016
  2. 2. Administrative Services WHAT WE’LL COVER • Current social media landscape • Messaging apps & SMS • Bots – what are they & some examples • Build your own bot! • Q&A Housekeeping: Conversation is welcomed. Try to tie back to 311, contact center, customer service. Not Facebook 101. Contact me for training advice.
  3. 3. Administrative Services AGCCP FAMILY
  4. 4. Administrative Services POTUS TALKING EVANSTON
  5. 5. Administrative Services CHATTANOOGA 2017
  6. 6. Administrative Services SOCIAL MEDIA PLATFORM GROW
  7. 7. Administrative Services FACEBOOK MESSENGER
  8. 8. Administrative Services FACEBOOK MESSAGING SETTINGS
  9. 9. Administrative Services FACEBOOK MESSENGER CODE
  10. 10. Administrative Services FACEBOOK LIVE
  11. 11. Administrative Services TWITTER • Still the best customer service platform • #1 news app in Apple store • Important for media outlets & journalists • Works best in conjunction with social media management tools like HootSuite, Sprout Social, Buffer, etc. • Twitter Flight School (https://twitterflightschool.com)
  12. 12. Administrative Services PERISCOPE • Live video streaming app • Integrates with Twitter • Now supports more than 24 hour archiving • Periscope hit 200 million broadcasts on its 1st birthday (and 1 million hours of live streams every single day)
  13. 13. Administrative Services LINKEDIN SHOWCASE PAGES https://business.linkedin.com/marketing-solutions/company-pages/showcase-pages
  14. 14. Administrative Services INSTAGRAM
  15. 15. Administrative Services PINTEREST
  16. 16. Administrative Services YOUTUBE
  17. 17. Administrative Services SNAPCHAT • Snapchat announces users are watching 10 billion videos a day on the app, up from 8 billion in February. • They also stated that more than 1/3 of Snapchat’s daily users create Stories (collections of photos and videos from the last 24 hours). • Terrific platform for under 35 crowd, but will continue to “age up”
  18. 18. Administrative Services #SOCIALGOV STARS
  19. 19. Administrative Services
  20. 20. Administrative Services
  21. 21. Administrative Services WHATSAPP
  22. 22. Administrative Services KIK, LINE, VIBER, WECHAT
  23. 23. Administrative Services AMAZON ECHO - ALEXA
  24. 24. Administrative Services CONTACTING EVANSTON 311
  25. 25. Administrative Services AFTERHOURS MESSAGE
  26. 26. Administrative Services SNOW BOT
  27. 27. Administrative Services FUNDRAISING BOT
  28. 28. Administrative Services RESTAURANT INSPECTION BOT
  29. 29. Administrative Services SLACK
  30. 30. Administrative Services CNN, FB MESSENGER & NEWS BOT
  31. 31. Administrative Services VIV (SIRI 2.0) VIDEO
  32. 32. Administrative Services BOTS!

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