Garbage inthe CloudCity of White Rock & Recollect
PresentersChris Zota  IT Manager at the City of White Rock  linkedin.com/in/czota  czota@whiterockcity.ca - Twitter: @czot...
White RocksChallengeCity by the Sea
Our waste collection calendar:● was archaic  ○ so residents called our front desk.● was prone to errors  ○ which we had to...
White Rocks website, pre-Recollect.
“One of the most frequentlyused services on our website   was not easy to use!”
Shared Philosophy●   Simple.●   Low cost.●   Citizen Centric.●   Appropriate engagement.●   Apps when it makes sense.
Additional Benefits   Recollect is an easy, safe  inroad into cloud services.    We wanted to embrace    home grown initia...
How it works forresidents.
How it works for residents
Recollect guides the user interactively.
Customized to each resident. Easy and accessible to all.
Works for all ages and lifestyles. Senior citizen friendly!
Software as a Service means a stream of new featureslike Self-Printed Customized Calendars!
How it works formunicipalities.
#1 - Easy Integration● White Rock was up and running within days.  ○ GIS data (parcel & polygon) imported into Recollect  ...
#2 - A newsletter that works!● Piggyback messages to residents on their  weekly reminder.● Queue up notices about:  ○   wa...
Easy tools to create communication campaigns.
#3 - A tool to manage change.White Rock is changing residential collectionschedules.Recollect makes it easy to communicate...
White Rocksexperience          with Recollect.
Implementation● Recollects checklists provided clear  project management, eliminated  ambiguity of who needed to do what.●...
Roll out and Reaction● Launched online & in tax notice flyer.● Really well received by the public.● Residents discover & s...
Thank you!Questions?● czota@whiterockcity.ca  ○ Twitter: @czota● luke@recollect.net  ○ Twitter: @lukec
Garbage in the Cloud
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Garbage in the Cloud

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The City of White Rock and Recollect discuss the deployment of Recollect to solve their Waste Collection communication problems.

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Garbage in the Cloud

  1. 1. Garbage inthe CloudCity of White Rock & Recollect
  2. 2. PresentersChris Zota IT Manager at the City of White Rock linkedin.com/in/czota czota@whiterockcity.ca - Twitter: @czotaLuke Closs CTO of OpenWest Systems recollect.net luke@recollect.net - Twitter: @lukec
  3. 3. White RocksChallengeCity by the Sea
  4. 4. Our waste collection calendar:● was archaic ○ so residents called our front desk.● was prone to errors ○ which we had to spend time fixing.● had stale information ○ so residents didnt come back.● was not interactive ○ so it was hard to use.● was not timely ○ didnt remind residents when they most needed it.
  5. 5. White Rocks website, pre-Recollect.
  6. 6. “One of the most frequentlyused services on our website was not easy to use!”
  7. 7. Shared Philosophy● Simple.● Low cost.● Citizen Centric.● Appropriate engagement.● Apps when it makes sense.
  8. 8. Additional Benefits Recollect is an easy, safe inroad into cloud services. We wanted to embrace home grown initiatives.
  9. 9. How it works forresidents.
  10. 10. How it works for residents
  11. 11. Recollect guides the user interactively.
  12. 12. Customized to each resident. Easy and accessible to all.
  13. 13. Works for all ages and lifestyles. Senior citizen friendly!
  14. 14. Software as a Service means a stream of new featureslike Self-Printed Customized Calendars!
  15. 15. How it works formunicipalities.
  16. 16. #1 - Easy Integration● White Rock was up and running within days. ○ GIS data (parcel & polygon) imported into Recollect ○ Highly customizable, but great out of the box. ○ Added widget to website with little effort.● Data Updates are easy ○ Administrators can update via admin dashboard. ○ Recollect Support can massage data and help you.● Checklists make setup a breeze.
  17. 17. #2 - A newsletter that works!● Piggyback messages to residents on their weekly reminder.● Queue up notices about: ○ waste collection changes ○ taxes ○ city events ○ recycling tips
  18. 18. Easy tools to create communication campaigns.
  19. 19. #3 - A tool to manage change.White Rock is changing residential collectionschedules.Recollect makes it easy to communicate thesechanges to residents.1. Website always up-to-date, easy to use.2. Reminders are timely & relevant.3. Messaging about service changes is easy.
  20. 20. White Rocksexperience with Recollect.
  21. 21. Implementation● Recollects checklists provided clear project management, eliminated ambiguity of who needed to do what.● Recollect made minor, rapid changes for us.● Went online very fast (days).● Collaborative effort between communications, GIS, waste & Recollect.
  22. 22. Roll out and Reaction● Launched online & in tax notice flyer.● Really well received by the public.● Residents discover & sign up each week.● Customization of messages has been useful for upcoming changes.● Call desk can sign up elderly residents for voice reminders.
  23. 23. Thank you!Questions?● czota@whiterockcity.ca ○ Twitter: @czota● luke@recollect.net ○ Twitter: @lukec

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