Garbage inthe CloudCity of White Rock & Recollect
PresentersChris Zota IT Manager at the City of White Rock linkedin.com/in/czota firstname.lastname@example.org - Twitter: @czotaLuke Closs CTO of OpenWest Systems recollect.net email@example.com - Twitter: @lukec
Our waste collection calendar:● was archaic ○ so residents called our front desk.● was prone to errors ○ which we had to spend time fixing.● had stale information ○ so residents didnt come back.● was not interactive ○ so it was hard to use.● was not timely ○ didnt remind residents when they most needed it.
#1 - Easy Integration● White Rock was up and running within days. ○ GIS data (parcel & polygon) imported into Recollect ○ Highly customizable, but great out of the box. ○ Added widget to website with little effort.● Data Updates are easy ○ Administrators can update via admin dashboard. ○ Recollect Support can massage data and help you.● Checklists make setup a breeze.
#2 - A newsletter that works!● Piggyback messages to residents on their weekly reminder.● Queue up notices about: ○ waste collection changes ○ taxes ○ city events ○ recycling tips
#3 - A tool to manage change.White Rock is changing residential collectionschedules.Recollect makes it easy to communicate thesechanges to residents.1. Website always up-to-date, easy to use.2. Reminders are timely & relevant.3. Messaging about service changes is easy.
Implementation● Recollects checklists provided clear project management, eliminated ambiguity of who needed to do what.● Recollect made minor, rapid changes for us.● Went online very fast (days).● Collaborative effort between communications, GIS, waste & Recollect.
Roll out and Reaction● Launched online & in tax notice flyer.● Really well received by the public.● Residents discover & sign up each week.● Customization of messages has been useful for upcoming changes.● Call desk can sign up elderly residents for voice reminders.