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WHAT ARE
YOUR USERS
THINKING?
Shannon Lucky & Jaclyn McLean
SLA 2016 7 May 2016
Library Touchpoints
 Website
 Catalogue
 Databases
 Email
 Instant messaging
 Text messaging
 Online reference
 Te...
UX ≠ Not Usability
Space
Service
Web
UX for Spaces
More +
Less –
Love
Gostalgia on Flickr
UX for Services
Feedback,
please!
The Bees on Flickr
Synergy! UX for Web
Read
this
book!
The website
is NOT for
YOU!
Why?
Goals?
Choose
a
Method
Plan for Success
■ Ask questions
■ Be curious
■ Test to learn, not to
perfect
■ Focus on what users
DO, not what you
WISH they’d do
■ Waste...
Shannon.Lucky@usask.ca
@sluckylib Jaclyn.McLean@usask.ca
@superjax
Thanks!
Resources - Websites
■ Nielsen is a major player in the world of UX and the
Nielsen Norman Group website (nngroup.com) is ...
Resources - Books
■ Steven Krug is the expert in easy usability testing. When
you are ready to run your own usability/UX t...
Resources - Downloads
■ Usability test script:
https://www.sensible.com/downloads/test-
script.pdf
■ Checklist before you ...
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
User Experience in Libraries
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User Experience in Libraries

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Presentation created for the Saskatchewan Libraries Conference 2016.

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User Experience in Libraries

  1. 1. WHAT ARE YOUR USERS THINKING? Shannon Lucky & Jaclyn McLean SLA 2016 7 May 2016
  2. 2. Library Touchpoints  Website  Catalogue  Databases  Email  Instant messaging  Text messaging  Online reference  Telephone  Parking lot & entrance  Building  Library workers  Signage  Furniture & shelving  Materials  Programs, events, classes  Computers  Brochures & posters  Library card  Print newsletters  Advertisements List from Schmidt & Etches, Useful, Usable, Desirable: Applying User Experience Design to Your Library
  3. 3. UX ≠ Not Usability
  4. 4. Space Service Web
  5. 5. UX for Spaces
  6. 6. More + Less – Love
  7. 7. Gostalgia on Flickr UX for Services
  8. 8. Feedback, please! The Bees on Flickr
  9. 9. Synergy! UX for Web
  10. 10. Read this book!
  11. 11. The website is NOT for YOU!
  12. 12. Why? Goals?
  13. 13. Choose a Method
  14. 14. Plan for Success
  15. 15. ■ Ask questions ■ Be curious ■ Test to learn, not to perfect ■ Focus on what users DO, not what you WISH they’d do ■ Waste the user’s time ■ Make tasks too complicated ■ Invest in fancy gear ■ Make the user feel guilty for pointing out problems
  16. 16. Shannon.Lucky@usask.ca @sluckylib Jaclyn.McLean@usask.ca @superjax Thanks!
  17. 17. Resources - Websites ■ Nielsen is a major player in the world of UX and the Nielsen Norman Group website (nngroup.com) is full of great resources in easily digestible blog post sizes. Some favourites are: – Checklist for Planning Usability Studies. www.nngroup.com/articles/usability-test-checklist/ – How Many Test Users in a Usability Study? www.nngroup.com/articles/how-many-test-users/ – Usability 101: Introduction to Usability www.nngroup.com/articles/usability-101- introduction-to-usability/ ■ Usability testing for the masses: http://www.uxforthemasses.com/usability-testing/ ■ Matthew Reidsma: How we do usability testing https://matthew.reidsrow.com/articles/13
  18. 18. Resources - Books ■ Steven Krug is the expert in easy usability testing. When you are ready to run your own usability/UX test, this is the place to start. – Krug, S. (2005). Don't make me think! : A common sense approach to web usability(2nd ed.). Indianapolis, Ind. : London: New Riders ; Pearson Education [distributor]. – Krug, S. (2010). Rocket surgery made easy: The do- it-yourself guide to finding and fixing usability problems. ■ Blakiston, R. (2015). Usability testing : A practical guide for librarians. ■ McDonald, C. (2014). Putting the user first : 30 strategies for transforming library services. ■ Schmidt, A., & Etches, Amanda. (2014). Useful, usable, desirable : Applying user experience design to your library.
  19. 19. Resources - Downloads ■ Usability test script: https://www.sensible.com/downloads/test- script.pdf ■ Checklist before you start testing: www.sensible.com/downloads/checklists.pdf ■ Full collection of useful documents on Steve Krug’s website: https://www.sensible.com/downloads-rsme.html ■ A sample script from Matthew Reidsma (adapted from Krug): https://matthew.reidsrow.com/files/Script.pdf

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