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Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections

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Presented at Lucene/Solr Revolution 2017

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Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections

  1. 1. Search Relevance Organizational Maturity Model Eric Pugh | @dep4b | epugh@o19s.com OpenSource Connections
  2. 2. Thats a mouthful!
  3. 3. This is most teams strategy for solving search problems... Is this yours?
  4. 4. Throw some tweaks into the mix...
  5. 5. Hoping you fix more than you break...
  6. 6. Throw some more changes into the mix...
  7. 7. Feeling like this!
  8. 8. What do your searchers want?
  9. 9. What does any human want out of life?
  10. 10. Maslow's Hierarchy of Needs
  11. 11. Introducing Maslow's lesser known theory... Maslow's Hierarchy for the Searcher
  12. 12. basic!
  13. 13. moving up the hierarchy!
  14. 14. But don't take my word for it Will's talk this morning..
  15. 15. Maslow actually does have a real connection to the world of software... If all you have is a hammer, everything looks like a nail — Alexander Maslow - 1966
  16. 16. so how do I figure out where I am? How do I measure moving up the hierarchy?
  17. 17. A maturity model is a tool that helps people assess the current effectiveness ... what capabilities they need to acquire next in order to improve their performance. -- Martin Fowler
  18. 18. The levels
  19. 19. Base: enough to “be on the model”. You have search!
  20. 20. Beginner: The team is cares enough about search to to adopt some basic practices in earnest but is still performing them at a rudimentary level.
  21. 21. Intermediate: Practices are somewhat mature and are delivering fewer errors and more efficiency. Search effort is primarily viewed as a "cost center". For many teams, Intermediate practices may be sufficient.
  22. 22. Advanced: The team is doing something well beyond what most of the rest of the industry and is seeing a great deal of efficiency and business value as a result. Search effort is viewed as a strategic asset that drives business value! Generates "profit".
  23. 23. Extreme: Elements within the Extreme category are ones that are expensive to achieve but for some teams should be their target. Put another way, most organizations would be crazy to implement them, while this minority would be crazy to not implement them.
  24. 24. Here's the bad news!
  25. 25. I don't have this all figured out.
  26. 26. I do have a first draft!
  27. 27. My Categories for Measuring Maturity —Infrastructure —Data —Understanding the User —Search Experience (UX) —Culture Follow along http://bit.ly/search-mm
  28. 28. http://bit.ly/search-mm
  29. 29. http://bit.ly/search-mm
  30. 30. http://bit.ly/search-mm
  31. 31. http://bit.ly/search-mm
  32. 32. http://bit.ly/search-mm
  33. 33. Next Steps —Check out the original: http://bit.ly/ci-maturity- model —Make up your own and share it with me: http:// bit.ly/search-mm —Want to participate more? Find me at the conference, drop me a tweet (@dep4b), or a note at epugh@o19s.com Thank you!

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