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e-Participation for Socially Disadvantaged People : Inclusion and diversity in Taipei’s Social Housing deliberation process

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more information: https://en.ogpsummit.org/osem/conference/ogp-summit/program/proposal/247

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e-Participation for Socially Disadvantaged People : Inclusion and diversity in Taipei’s Social Housing deliberation process

  1. 1. e-Participation for Socially Disadvantaged People 
 Inclusion and diversity in Taipei’s Social Housing deliberation process
 1
  2. 2. 2 Civic technologists not only, and shouldn’t only, own the technology. They also have values they pursue and hold on to. https://about.me/chiahua0515 Email chiahua0515@gmail.com My experience: Moderated youth deliberative forums, conducted government research projects in deliberative democracy; organized internal workshops for civil organizations and government agencies; planned and moderated meetings of civic participation and response to citizen’s demands. LÜ, Chia-Hua
  3. 3. 3 1. Background • Where the story began • My role: coming in as the 3rd party 2. Barriers to participation • Accessibility for the mentally or physically disabled • Accessibility for the general public 3. Barriers to communication in the government • Cross-agency  communication • Dialog that comes back and forth • External communications and responses: traffic light 4.Linking all these together • Taking down the barriers: more people needed
  4. 4. 4 1. Background • Where the story began • My role: coming in as 3rd party
  5. 5. Civic Participation Council, Taipei City Social Welfare Department
  6. 6. Kick-off Meetings
  7. 7. Disadvantaged Housing Criteria
  8. 8. Civil groups’ demand: besides the existing 10% quota for low-income households, the extra 20% quota agreed by the Taipei city gov should be redistributed to minorities
  9. 9. Owners wouldn’t rent to ↓↓ Elderly lives alone Mentally disabled Single mom … Cannot afford to rent ↓↓ Economically disadvantaged
  10. 10. Owners wouldn’t rent to ↓↓ Elderly lives alone Mentally disabled Single mom … Cannot afford to rent ↓↓ Economically disadvantaged How to distribute housing? and avoid minorities fighting against each other?
  11. 11. Tainan City Feiyan New Village Open Decision Forum
  12. 12. Meetings moderated by 3rd party
  13. 13. Public hearing on the demolition of historic Mitsui Warehouse, Taipei City Taipei government Civic Participation Council Council member from civil society(Chair)
  14. 14. Meeting moderated by 3rd Party
  15. 15. So…how to do?
  16. 16. 17 2. Barriers to participation • Accessibility for the mentally or physically disabled • Accessibility for the general public
  17. 17. 18 • Accessibility for the mentally or physically disabled Standard set-up for full accessibility: Text broadcast, audio transcription, simultaneous sign language interpretation, audio/video broadcasting • enable the disabled individuals to express themselves
  18. 18. 1)Text broadcast 19 hackpad
  19. 19. 2)Audio transcribers 20 Big font, Simultaneous, Word-by-word
  20. 20. 3)Sign language 21 Two sign language interpreters taking turns
  21. 21. 4)Live broadcasting 22 YouTube streaming Broadcaster
  22. 22. So, does that mean barriers don't exist for the general public?
  23. 23. 24 • Accessibility required by the general public, for everyone • Together with moderated deliberation, the set- up allows ordinary citizens to express themselves without troubles • A structure that integrates online and offline deliberation  
  24. 24. Taipei City Public Housing Distribution Forum Focuses on minorities such Indigenous and the force-evicted households
  25. 25. Meeting moderated by 3rd party
  26. 26. Non-stop clarification with participants Record and compile ideas that are agreed and disagreed Coordinating with sign language interpreter and audio transcriber Taipei City Public Housing Protected Distribution Mechanism for Special Identities (May 29, 2016)
  27. 27. Finally, confirming the overall conclusion
  28. 28. Cross-agency meeting
  29. 29. After the second meeting… Social Bureau decides 1. Mixed-reality procedure 2. Cross-agency task forces 3. “Hackfoldr” shared bookmarks One Internal
 One External
  30. 30. “Hackfoldr” https://goo.gl/ewP3xh
  31. 31. Diamond-shaped Offline-to-Online
 Mixed-reality flow
  32. 32. Working Group Preparatory Meetings (Initial Options) F2F Mixed- reality meetings Online Forum Consensus Meeting
  33. 33. Local governments collect opinions via Central government’s (National Development Council) online platform
  34. 34. Besides these, there’s also…
  35. 35. Government officials explaining policies and deliberation process in simple words via online video clips
  36. 36. Making the background info public via internet software with ongoing updates
  37. 37. Survey results: stakeholders’ attitude on this topic→ Open data
  38. 38. Agenda Extension
  39. 39. Facts for Media
  40. 40. “Weak-Weak Empathy” I bought a small studio in Taipei when I was 24. My son and I lived in the small studio for over thirty years. It’s an old building so I wanted to take the opportunity to switch to a better place. But with a kid it was impossible. Those force eviction problems caused by urban renewal projects in Taipei are just horrible. The government shouldn’t wait until people protest against it to handle the problems. Governments come and go, nothing was fixed. When you take a look, nothing is done in a sophisticated way. This topic is even more challenging for the mentally and physically disabled community. We indigenous are minority. But after I heard their problems, I no longer have intention to fight for the rights to public housing. I feel sad for them. I support them to get what they deserve to get. Thank you. Taipei City Public Housing Protection for special identity distribution mechanism civic deliberation structure
  41. 41. 42 3.Barriers to communication in the government • Cross-agency internal communications • Dialog that comes back and forth • External communications and responses
  42. 42. Green light Government agreed & committed to work on Yellow light Need cross-agency discussion to confirm Red light Cannot do this in short term Discuss and adjust every 6 months
  43. 43. 44 4.Linking all these… • Taking down the communication barriers: need more people to engage in the process
  44. 44. Overall: Accessibility such as text broadcast and audio transcript But...true accessibility relies on how the moderated deliberation is done and how the online and offline participation are integrated.
  45. 45. Together with the stakeholders (groups) participation is the key to long term success Effective civic participation requires long term support and commitment from the government Civic participation not only refers to the Public, so called non-specific majority It is ideal, and also one of the aspects of civic participation
  46. 46. ↓↓ On different topics, at different policy stages, the relations between the general public, the stakeholders (or concerned groups), and the government (possible different opinions internally) are different.
  47. 47. Cannot be solved by a digital module or internet platform Not a tech or SOP level problem ↓↓ Need: Fundamental path shifting Not only on the tech or tool level But also 3rd party streamlining internal-internal & external-external communications
  48. 48. • Difficulties in existing administrative procedure (public hearing, hearing, environmental impact assessment, urban planning, cultural assets review, councils) or the administrative routine • Government’s administrative procedures, lengthy procedures, level of automation, oversight and evaluation, budgeting, appointment…etc. ↓↓ • Hard to reach agreement in F2F meeting? • Internet becomes the fast track? • How can civic tech integrate with existing admin procedures? ↓↓ • Participation stage working towards the policy development • Facing government internal operating issues • 3rd party engagement: different from the government
  49. 49. 57 Thank you for your attention I wish to acknowledge the team from Social Welfare Department of Taipei City Government and participants from all fields for the collaboration and Taiwan National Development Council for creating the internet participation platform I’d like to acknowledge the contribution of Peggy on the structure of the presentation and Audrey’s assistance in submitting the abstract, and Sho’s assistance in translation.

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