If you can’t explain it to your grandmother, forget it. - Luc Galoppin
Level Three: Social Architecture
Ask yourself: What will people be creating when you leave? This third level is about building a
platform in order to sustain the change. It will require you to get out of the way and to allow a
community or a club of people to take over.
Building such a community is not easy because it is not done with the pressure of authority. Rather, it
is done with the gradual and consistent work of going local, being there, and connecting (the previous
level: relationship management).
Ask yourself: What will people be creating
when you leave?
Typical examples of a platform include:
‣ a community of key users of different plants who connect with one another based on their
domain of expertise;
‣ a community of learning architects who make sure that the best practices from different
countries get spread all over the organization;
‣ a community of training administrators who cater for the continuous training and authorization
updates that are necessary after the implementation of an ERP project;
‣ a support community that prides itself on a new support process and continuously improves it.
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