If you can’t explain it to your grandmother, forget it. - Luc Galoppin
Knowledge is an Iceberg
According to John Seely Brown knowledge has two dimensions, the explicit and tacit.
The visible part of the
It is very easy for us
iceberg represents all the
to think that all
knowledge is in the
head, but we often contained in instructions,
ignore how much of procedures and manuals.
our knowledge exists This is the knowledge
in action, transfer, which garners the
participation with most tangible investments.
participation with But the bottom part of the
the problem and iceberg is much more
important: the tacit
other people, i.e.,
knowledge as it lives
within the organization.
This knowledge cannot be
classified in an orderly
manner; rather it’s a pick
and mix of all the formal
knowledge featuring real
issues, possible solutions,
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