This enhancement is also a move in the direction of getting away from the use of Sabre STARS for information and documentation. This enhancement replaces the international STAR which was previously used to document all international records. It is for this reason that while the automated email notification is optional the PNR documentation process is not. As a special note this means the passport information fields being activated for the GetThere profiles are required and mandatory. This enhancement roll out live December 7, 2008.
The most important information here for most clients is we are not sharing any information with outside sources that can identify the passenger. The passengers personal information remains secure. Travisa Clients will also have a link made available to be embedded on their GetThere Site.
This is an example of the automated email we can send. The ability to send an HTML email from our automated systems is something of a breakthrough as the language used to automate Sabre, QIK, does not support HTML email and we could previously only send text emails. We were able to create a solution by working with our partners at Sabre consulting.
For our Travisa clients the emails contain active links to the web page with Travisa’s complete instructions and Visa/Passport processing instructions. For our clients with other preferred visa/passport processing vendors these links will be replaced with a link to the web portal of their preferred vendor. We will be requesting business travel requirements from Travisa for our final destination and transit and business requirements for each intermediary stop in a country outside the United States. The logic we use to determine this is quite lengthy but if anyone has anyone questions regarding the logic we are using I will be glad to take those questions offline.
At the bottom we have a disclaimer which legal has cleared.
The TBIZ Travisa Portal
Links from the email for Travisa clients go directly to the travel instructions page for the country off destination.
This is a screen shot of the notes section of the Virtually There Itinerary.
<ul><li>Overview: </li></ul><ul><li>The Automated Travel Document Notification Service package is a dynamic addition to our travel management services. The package serves three functions. The first serves to automatically document the reservation within our agent systems of the international travel document requirements. The second is a high level notification of travel document requirements documented within the passengers’ itinerary, and displayed on the Virtually There web portal. The third is an automated email with detailed instructions regarding those travel document requirements. </li></ul><ul><li>Automatic Sabre Reservation Documentation </li></ul><ul><li>Virtually There Itinerary Documentation </li></ul><ul><li>Automated Email Notification </li></ul>Automated Travel Document Notification
<ul><li>GetThere Profile Support: </li></ul><ul><li>In order to request documentation from our vendor for travel document requirements we will need to gather some information not currently provided in our GetThere passenger profiles. Because of this, we are creating new passenger profile fields. This is the only information being sent from our system. No identifying information is ever passed. </li></ul><ul><li>Country of citizenship </li></ul><ul><li>Country of residence </li></ul>GetThere
<ul><li>X2 ATDN Sub Process: </li></ul><ul><li>The X2 ATDN Sub Process serves to provide information to our agents and clients regarding travel documents required for travel to international destinations. In addition it is designed to reduce call time for agents, and provide more comprehensive information for our clients than currently available. </li></ul><ul><li>Primary Objectives: </li></ul><ul><li>Reduce agent call time by automatically retrieving data for request </li></ul><ul><ul><li>Country of citizenship </li></ul></ul><ul><ul><li>Country of residence </li></ul></ul><ul><ul><li>State of residence </li></ul></ul><ul><ul><li>International destination </li></ul></ul><ul><li>Reduce agent call time by automatically displaying request results </li></ul><ul><li>Reduce agent call time by automatically updating reservation with high level travel document requirements </li></ul><ul><li>Provide written high level documentation of travel document requirements in reservation </li></ul><ul><li>Provide viewable high level documentation of travel document requirements in itinerary through Virtually There </li></ul>X2
ATDN PNR Remarks: 1.H-ATDN 1120 02APR DCMNT STRT 2.H-INTERNATIONAL DOCUMENTATION FOR THIS PNR EXISTS 3.H- H-ATDN S1 DFW BHR 23JUL 4.H- H-ATDN S2 BHR ZRK 26JUL 5..************************************** 6..ATTENTION 7.‡PRIOR TO DEPARTURE IN ADDITION TO ANY PASSPORT AND 8.‡VISA REQUIREMENTS INTERNATIONAL CHECK-IN IS REQUIRED 9.‡AT LEAST 2 HOURS PRIOR TO DEPARTURE 10.‡. 11.‡TRAVEL DOCUMENT REQUIREMENTS BASED UPON 12.‡CITIZENSHIP INFORMATION DERIVED FROM YOUR PROFILE 13.‡. 14.‡***INTERNATIONAL TRAVEL DOCUMENT NOTIFICATION*** 15.‡PLEASE BE ADVISED 16.‡SEGMENT 1 17.‡FOR TRAVEL 23JUL 0630 0830 FROM DALLAS US TO BAHRAIN BH 18.‡ 19.‡BUSINESS TRAVEL 20.‡A VISA IS REQUIRED FOR TRAVEL TO THIS COUNTRY 21.‡A PASSPORT ISREQUIRED FOR TRAVEL TO THIS COUNTRY 22.‡ 23.‡TRANSIT TRAVEL 20.‡A VISA IS REQUIRED FOR TRAVEL TO THIS COUNTRY 21.‡A PASSPORT ISREQUIRED FOR TRAVEL TO THIS COUNTRY 24.‡IF YOU ARE PICKING UP LUGGAGE OR WILL BE REMAINING IN THIS 25.‡LOCATION FOR GREATER THAN 24 HOURS YOUR TRAVEL 26.‡DOCUMENT REQUIREMENTS MAY DIFFER 27.‡A VISA IS NOT REQUIRED TO TRANSIT THROUGH THIS DESTINATION 28.‡HOWEVER APPLICANT MUST BE IN POSSESSION OF VALID PASSPORT 29.‡AND MUST REMAIN IN THE AIRPORTS TRANSIT AREA. 30.‡IF APPLICANT PLANS TO PASS THROUGH IMMIGRATION A VISA MAY 31.‡BE REQUIRED X2
ATDN PNR Remarks Continued: 32.‡ 33.‡TOURIST TRAVEL 34.‡A VALID VISA IS REQUIRED FOR TRAVEL TO THIS COUNTRY 34.‡A VALID PASSPORT IS REQUIRED FOR TRAVEL TO THIS COUNTRY 35.‡ 36.‡***INTERNATIONAL TRAVEL DOCUMENT NOTIFICATION*** 37.‡PLEASE BE ADVISED 38.‡SEGMENT 2 39.‡FOR TRAVEL 26JUL 0630 0830 FROM BAHRAIN BH TO ZURICH CH 40.‡ 41.‡BUSINESS TRAVEL 42.‡A VISA IS REQUIRED FOR TRAVEL TO THIS COUNTRY 43.‡A PASSPORT IS REQUIRED FOR TRAVEL TO THIS COUNTRY 44.‡ 45.‡TRANSIT TRAVEL 46.‡IF YOU ARE PICKING UP LUGGAGE OR WILL BE REMAINING IN THIS 47.‡LOCATION FOR GREATER THAN 24 HOURS YOUR TRAVEL 48.‡DOCUMENT REQUIREMENTS MAY DIFFER 49.‡A VISA IS NOT REQUIRED TO TRANSIT THROUGH THIS DESTINATION 50.‡HOWEVER APPLICANT MUST BE IN POSSESSION OF VALID PASSPORT 51.‡AND MUST REMAIN IN THE AIRPORTS TRANSIT AREA 52.‡IF APPLICANT PLANS TO PASS THROUGH IMMIGRATION A VISA MAY 53.‡BE REQUIRED 54.‡ 55.‡TOURIST TRAVEL 56.‡A VALID VISA IS REQUIRED FOR TRAVEL TO THIS COUNTRY 57.‡A VALID PASSPORT IS REQUIRED FOR TRAVEL TO THIS COUNTRY X2
ATDN PNR Remarks Continued: 58.‡FOR MORE DETAILED INSTRUCTIONS SEE 59.‡ WWW.TRAVISAS.COM/TRAVELOCITY 60.‡SOME COUNTRIES MAY REQUIRE YOU TO GET INNOCULATIONS 61.‡PLEASE CHECK WITH YOUR PHYSICIAN. 62.‡THE GOVERNMENT MAY ALSO RECOMMEND YOU GET CERTAIN 63.‡INNOCULATIONS, FOR CURRENT TRAVEL HEALTH INFORMATION 64.‡PLEASE SEE WWWN.CDC.GOV/TRAVEL/DESTINATIONLIST.ASPX 65.‡PASSENGERS TRAVELING FROM ANOTHER 66.‡COUNTRY, EITHER INTO OR THROUGH THE UNITED STATES, MAY 67.‡BE REQUIRED TO PROVIDE THE RESIDENCE OR DESTINATION 68.‡ADDRESS, PLACE OF BIRTH, AS WELL AS OTHER PERTINENT 69.‡INFORMATION TO THE AIRLINES UPON CHECKIN. 70.‡ 71.‡SOME AIRLINES REQUIRE RECONFIRMATION OF INTERNATIONAL 72.‡FLIGHTS WITH THE LOCAL AIRLINE OFFICE 72 HRS BEFORE 73.‡DEPARTURE. FAILURE TO DO SO CAN RESULT IN FLIGHT 74.‡CANCELLATIONS. 75.‡ 76.‡** SOME COUNTRIES HAVE ARRIVAL TAXES WHICH NEED 77.‡TO BE PAID BEFORE ENTRY IS ALLOWED *** 78.‡ALWAYS CHECK UPON ARRIVAL IN A COUNTRY IF THERE IS 79.‡A DEPARTURE TAX, OFTEN THIS TAX MUST BE PAID IN CASH 80.‡IN THE LOCAL CURRENCY. 81.‡PLEASE NOTE THAT ALL AIRLINES ARE REQUIRED BY LAW TO 82.‡GIVE BORDER CONTROL AGENCIES ACCESS TO PASSENGER DATA. 83.‡ACCORDINGLY ANY INFORMATION THE AIRLINE HOLDS ABOUT YOU 84.‡AND YOUR TRAVEL ARRANGEMENTS MAY BE DISCLOSED TO 85.‡THE CUSTOMS AND IMMIGRATION AUTHORITIES OF ANY 86.‡COUNTRY IN YOUR ITINERARY. X2
ATDN PNR Remarks Continued: 87.‡ Travelocity Business is not liable to its Customers or travelers with respect to any claim arising out of or in connection with 89.‡ inaccurate information regarding requirements for entry visas or other documents whether that information is provided by 90.‡ Travelocity Business or a third-party passport or visa service provider. 91.‡ 92.‡************************************** 93.H-ATDN 1120 02APR DCMNT END 94.H-ATDNEMLRQST 1120 02APR X2