Opportunities and Challenges   in Crisis Informatics          COMMONS LAB      WOODROW WILSON CENTER         WASHINGTON, D...
Outline Definitions—What is Crisis Informatics? Typology Opportunities Challenges Conclusion
What is Crisis Informatics?
Crisis Informatics Definition: An integrated approach to the technical, social, and informational aspects of crises. —Coi...
CrowdsourcingThe usage of distributed, voluntary collaboration froma (networked) community of users/participants, oftenthr...
CrowdmappingCrowdsourced mapping, or the aggregation of crowd-generated inputs, such as SMS text messages and socialmedia ...
Typology
Social Media
Social Media Social Networks           Image Sharing Blogs                     Map Sharing Microblogs               ...
Typology of Crowdsourcing                   Activities             Typology Data or photo collection       Crowd creatio...
“Citizen Sensors”                                  speaker        light                                                   ...
Characteristics                              Challenges            Size                  Challenges                 Storag...
Opportunities
Opportunities   Citizen-based hazards science   Hazards detection   Public safety and crisis information   Tracking wh...
USGS Did You Feel It?      Rapid and automatic intensity maps      based on felt reports submitted      online by the publ...
Open Street Map – Haiti 2010http://www.maploser.com/2010/09/06/openstreetmap-in-the-first-month-after-the-haiti-quake/
Gulu, Uganda:U.S. State DepartmentHIU worked withHumanitarian OpenStreet Map Team(H.O.T.) to deliverhigh-resolutioncommerc...
Tracking Population MovementFigure 2. Est. distribution of persons who                         Figure 5. Average daily num...
Challenges
Agency Mission and Needs What information do local and national government decision-makers need for disaster response and...
Crowdsourced Data Quality     What tools and methods have been     developed for validation and     verification of crowd...
Data Collection and Management       How can government integrate       crowdsourced data with authoritative       data s...
Impact Evaluation How do we measure the impact? How do we define success? What forms of monitoring and evaluation are ef...
Public and Volunteer Engagement         What are potential models for         successful participatory engagement?       ...
Research Challenges Technology mediated-      Information security behavior                   and reputation systems Da...
Priority Research Challenges Create durable workflows to connect the info needs of responders and government decision-mak...
Priority Research Challenges Determine where governments can effectively leverage social networking and crowdsourced data...
Research-and-Operations How does a government agency turn new capabilities into official processes? How does an agency l...
Legal and Policy Issues   Liability/Risk Mitigation Strategies      http://www.scribd.com/collections/3840667/Commons   ...
Security of Crowdsourcing What are the emerging security standards for crowdsourcing? How should governments approach th...
Conclusion
Wilson Center Commons LabLea Shanley, Director, Commons LabScience and Technology Innovation ProgramWoodrow Wilson Interna...
G2G Workshop Materials Background Materials and White Papers: http://www.wilsoncenter.org/event/webcast-day-2- connecting...
Resources
Wilson Center Commons Lab Responding to Liability: Evaluating and Reducing Tort Liability for Digital Volunteers (2012) ...
Resources   The Evolving Role of the Public Information Officer: An Examination of Social Media and Emergency    Manageme...
United Nations Reports
Opportunities and Challenges in Crisis Informatics
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Opportunities and Challenges in Crisis Informatics

  1. 1. Opportunities and Challenges in Crisis Informatics COMMONS LAB WOODROW WILSON CENTER WASHINGTON, DCPRESENTED TO WHITE HOUSE SENIOR STEERING COMMITTEE ON BIG DATA 13 DECEMBER 2012
  2. 2. Outline Definitions—What is Crisis Informatics? Typology Opportunities Challenges Conclusion
  3. 3. What is Crisis Informatics?
  4. 4. Crisis Informatics Definition: An integrated approach to the technical, social, and informational aspects of crises. —Coined by Hagar (2006, 2010), Palen (2007, 2011) Scope: Full life-cycle of a crisis Focus: Needs and contributions of the public
  5. 5. CrowdsourcingThe usage of distributed, voluntary collaboration froma (networked) community of users/participants, oftenthrough an open call. —Jeff Howe (2006) Crowdsourcing crisis reports after 2011 typhoon in Phillipines, Source: iRevolution.net
  6. 6. CrowdmappingCrowdsourced mapping, or the aggregation of crowd-generated inputs, such as SMS text messages and socialmedia feeds, with geographic information and imageryto provide real-time, interactive information. Related: Crisismapping, Community Remote Sensing, VGI, Participatory Geoweb Philippines Flood Map 2012, Source: Ushahidi
  7. 7. Typology
  8. 8. Social Media
  9. 9. Social Media Social Networks  Image Sharing Blogs  Map Sharing Microblogs  Video Sharing Aggregators  Video Streaming Idea Sharing  Video Conferencing Document Sharing  Virtual Worlds Knowledge Sharing
  10. 10. Typology of Crowdsourcing Activities Typology Data or photo collection  Crowd creation Classification  Crowdfunding Computational resources  Crowdmapping Content analysis  Crowdvoting Idea generation  Code-a-thons Knowledge sharing  Data mining Mapping  Field reporting Micro-tasking  Prediction markets Pattern recognition  Prizes and Challenges Problem-solving  Serious Games Programming Technology testing
  11. 11. “Citizen Sensors” speaker light camera(s) proximity GPSWhen?Where? Phone state: profile, RFID charge level,Whom?What? application data...... touch calendar, contacts, media player, ... GSM Bluetooth gyroscope WiFi compass microphone accelerometer(s) Source: Jakob Eg Larsen, Ph.D. Associate Professor, Technical University of Denmark, DTU Informatics.
  12. 12. Characteristics Challenges Size Challenges Storage Volume Multi-dimensionality Transfer Inter-linkages Analysis Metadata Sources and types Variety Semantics Semi- and unstructured Integration Speed of collection and Stream reasoning Velocity processing Rule systems High variability Verification Veracity Bias Uncertainty Privacy Personal location data Values Security Cost Procurement Sources: Gartner 2011, GIScience 2012, McKinsey 2012
  13. 13. Opportunities
  14. 14. Opportunities Citizen-based hazards science Hazards detection Public safety and crisis information Tracking what the “crowd” is discussing Public engagement and trust building Fostering transparency Emergency warnings and alerts Situational awareness Requests for assistance Damage estimates Locating missing persons Spotting rumors and viral information Finding hidden problems Determining who is influential Leveraging the “Capable Crowd”
  15. 15. USGS Did You Feel It? Rapid and automatic intensity maps based on felt reports submitted online by the public. • 2011 VA Earthquake : 142k reports (45k/hour) • United States: 2+ million reports in the last decade. • Globally: 190k responses in 9,500 cities in 140 countries. • Pilots – Twitter Earthquake Dispatch, NetQuakes, Did You See It?
  16. 16. Open Street Map – Haiti 2010http://www.maploser.com/2010/09/06/openstreetmap-in-the-first-month-after-the-haiti-quake/
  17. 17. Gulu, Uganda:U.S. State DepartmentHIU worked withHumanitarian OpenStreet Map Team(H.O.T.) to deliverhigh-resolutioncommercial satelliteimagery to “the crowd”for a Red Cross disasterreduction project.
  18. 18. Tracking Population MovementFigure 2. Est. distribution of persons who Figure 5. Average daily numbers of SIMs moved out of Port-au-Prince after the moving out of the cholera outbreak area. earthquake.Bengtsson L, Lu X, Thorson A, Garfield R, et al. (2011) Improved Response to Disasters and Outbreaks by Tracking PopulationMovements with Mobile Phone Network Data: A Post-Earthquake Geospatial Study in Haiti. PLoS Med 8(8): e1001083.doi:10.1371/journal.pmed.1001083http://www.plosmedicine.org/article/info:doi/10.1371/journal.pmed.1001083
  19. 19. Challenges
  20. 20. Agency Mission and Needs What information do local and national government decision-makers need for disaster response and recovery? For scientific research? Where might governments effectively leverage social networking and crowdsourcing for disaster management? What policy frameworks will need to be adapted or established?
  21. 21. Crowdsourced Data Quality  What tools and methods have been developed for validation and verification of crowdsourced data?  How does the accuracy and efficiency compare to other data sets?  Under what circumstances might crowdsourced data fill gaps or be more useful than traditional sources?
  22. 22. Data Collection and Management  How can government integrate crowdsourced data with authoritative data sets?  What issues emerge when using fused data sets?  What methods and processes have governments put into place to support crowdsourcing?
  23. 23. Impact Evaluation How do we measure the impact? How do we define success? What forms of monitoring and evaluation are effective? How can we develop an iterative design process with a positive measureable impact?
  24. 24. Public and Volunteer Engagement  What are potential models for successful participatory engagement?  What effective techniques for engaging and motivating volunteers?  What types of organizational structures, protocols, and processes have proven effective?
  25. 25. Research Challenges Technology mediated-  Information security behavior and reputation systems Data integration and  Legal and policy issues system interoperability  Ethics and codes of Information extraction conduct and natural language processing
  26. 26. Priority Research Challenges Create durable workflows to connect the info needs of responders and government decision-makers with info providers. Develop methods to quickly verify and validate crowdsourced data. Establish best practices of integrating crowdsourced and authoritative datasets. Construct methods and processes that can streamline this integration and synthesis.
  27. 27. Priority Research Challenges Determine where governments can effectively leverage social networking and crowdsourced data to augment existing info or intelligence for improved decision-making. Conversely, determine where it is not appropriate. Determine which policies need to be adapted or established. Develop ways for agencies to look ahead in their policymaking 5-10 years with rapid technological change – “Strategic Foresight.”
  28. 28. Research-and-Operations How does a government agency turn new capabilities into official processes? How does an agency look out 10-20 years and build processes with uncertainty and adaptation as part of the design?
  29. 29. Legal and Policy Issues  Liability/Risk Mitigation Strategies  http://www.scribd.com/collections/3840667/Commons -Lab-Science-and-Technology-Innovation-Program-STIP  http://wilsoncommonslab.org/2012/11/07/calling-for- backup-indemnification-for-digital-volunteers/  Privacy  Statutes and Regulations  Data Ownership/Terms of Service  Records Management and Retention  Procurement Rules
  30. 30. Security of Crowdsourcing What are the emerging security standards for crowdsourcing? How should governments approach the use of crowdsourcing data to make decisions under conditions of uncertainty? How does this differ from the usual “fog of war” that surrounds disasters?
  31. 31. Conclusion
  32. 32. Wilson Center Commons LabLea Shanley, Director, Commons LabScience and Technology Innovation ProgramWoodrow Wilson International Center for ScholarsWashington, DC USA Facebook http://www.facebook.com/CommonsLab Blog http://CommonsLab.wilsoncenter.org Email CommonsLab@wilsoncenter.org Twitter @GeodataPolicy @STIPCommonsLab
  33. 33. G2G Workshop Materials Background Materials and White Papers: http://www.wilsoncenter.org/event/webcast-day-2- connecting-grassroots-to-government-for-disaster- management-policy-roundtable Workshop Session Videos: http://bit.ly/CommonsLabVideo Workshop Summary and Policy Reports (In progress, To be published in 2013): http://bit.ly/CommonsLabReports
  34. 34. Resources
  35. 35. Wilson Center Commons Lab Responding to Liability: Evaluating and Reducing Tort Liability for Digital Volunteers (2012) Privacy and Missing Persons Registries in Natural Disasters (2013) Transforming Earthquake Detection and Science Through Crowdsourcing (2013) Security of Crowdsourcing (2013)http://bit.ly/CommonsLabReports
  36. 36. Resources The Evolving Role of the Public Information Officer: An Examination of Social Media and Emergency Management Amanda Hughes and Leysia Palen, EPIC Project, UC-Boulder, forthcoming in Journal of Homeland Security and Emergency Management (2012) http://epic.cs.colorado.edu Trial by Fire: The Deployment of Trusted Digital Volunteers in the 2011 Shadow Lake Fire Lise Ann St. Denis, Amanda Hughes, and Leysia Palen, EPIC Project, UC-Boulder (2012) http://epic.cs.colorado.edu/wp-content/uploads/TrustedDigitalVolunteersStDenisHughesPalen.pdf Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management Adam Crowe, CRC Press (2012) 2011 Social Media + Emergency Management Camp: Transforming the Response Enterprise Clarence Wardell and Yee San Su, CNA (2011) http://www.wilsoncenter.org/event/social-media- emergency-management-transforming-the-response-enterprise Optimizing Citizen Engagement During Emergencies Through Use of Web 2.0 Technologies Laurie Van Leuven, Naval Postgraduate School (2009) http://edocs.nps.edu/npspubs/scholarly/theses/2009/Mar/09Mar_Van_Leuven.pdf
  37. 37. United Nations Reports

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