IT Business Relationship Management for Success

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In this era of rapid pace digital technology, information technology and services are a strategic advantage and more importantly a source of survival. Winning with the business requires convergence or business and IT strategy with professionals that are multi-dimensional thinkers. This presentation speaks to Why, How and What it takes for successful IT Business Relationship Management.

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IT Business Relationship Management for Success

  1. 1. Information ServicesBusiness Relationship ManagementIS Winning with the Business
  2. 2. About ITSM AcademyWelcome!Accredited Education• Certified Process Design Engineer(CPDE)â• ITIL® Foundation• ITIL Capability (OSA|PPO|RCV|SOA)• ITIL Lifecycle (SS|SD|ST|SO|CSI) • ITIL Managing Across the Lifecycle(MALC)• ITIL Service Manager Bridge• ISO/IEC 20000 Foundation• MOF FoundationPractical, Value-Add Workshops• ITSM Leadership• ITIL, MOF, ISO 20K Overviews• Apollo 13, Visible Ops: The Class • And more!Since 2003 - Tens of ThousandsTrained and CertifiedITSM Professional Diplomas• Change/Support/SLMPublic Classes throughout U.S.Corporate On-Site ClassesVirtual ClassesCourseware Licensing• Corporate & Partner (GEM)Alumni ProgramPMI Global Education ProviderFederal Government (GSA) ContractorCertified Woman-OwnedITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
  3. 3. Business RelationshipManagement Overview• Drivers• Historically• Descriptions• Positives & Negatives
  4. 4. Represent the Businessto Information Services (IS)• DemandManagement• StrategyConvergence• Consumerization• Digital
  5. 5. Represent InformationServices (IS) to the Business• Communication &Collaboration• Educate and ReinforceProcess• Service Catalog andApplication Portfolio• Project / PortfolioManagement
  6. 6. Whats In IT For Me?• Technology Foresight• Competitive Insight• FinancialTransparency• Governance• Security98.6 WIIFM
  7. 7. Expanding Capabilities• 3rd Party Suppliers• Qualifying SolutionProviders• Bridging AllStakeholders
  8. 8. Success Metrics• Strategy Alignment• Responsiveness• Reliability• Inclusion• Valued Opinion
  9. 9. BRM Maturity• Passive• Provider• Partner• PeerMead, K. (2012). Why is Business Relationship Management (BRM) so Important in Today’s Rapidly-Evolving IT World?. Retrieved from CSC: Leading EdgeForum website: http://lef.csc.com/blog/post/2012/10/why-is-business-relationship-management-brm-so-important-in-todays-rapidly-evolving-it-world
  10. 10. Networking• Business Teams• Conferences• Trade Shows• Training Centers• Social Media
  11. 11. Pitfalls• Acronyms• Disconnected• Face Time• Slow Results• Lack of an Agenda
  12. 12. Innovation• Whats missing?• How is it different?• How does it becometangible?• What is success?• What was taught?
  13. 13. Express YourselfHow May I Help You orYour Teams Success Journey???????? ?? ?? ???
  14. 14. Contact InformationIbrahim K Jacksonikjcorp@gmail.comUS: 631.772.9329Global: 00.1.631.772.9329

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