Apples Oranges and ITIL - ITSM Academy Webinar

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From ITSM Academy's April 2008 Webinar, comparing ITIL to other process frameworks including ISO 20K, Cobit, CMMI and MOF. Delivered by George Spafford.

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Apples Oranges and ITIL - ITSM Academy Webinar

  1. 1. Apples, Oranges and ITIL® George Spafford, Pepperweed Consulting. George.Spafford@Pepperweed.com Portions © ITSM Academy and George Spafford
  2. 2. About ITSM Academy Accredited ITSM Education Provider ITIL® Foundation (V2 and V3) ITIL® Foundation Bridge Course ITIL® Practitioner, Service Manager ISO/IEC 20000 certifications Practical workshops PMI Global Registered Education Provider Public Training Center in Fort Lauderdale, FL Corporate on-site classes Over 13,000 learners trained since 2003 2007 - Awarded Federal Government Schedule Contract (GSA) allowing ITSM Academy to become a premier provider of ITSM education to the US Government 2 Portions © ITSM Academy and George Spafford

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