Last Update: 4/25/2013Our NextGen ITSMSM educational framework includes accredited and sustainable IT Infrastructure Library® (ITIL®), Process Design (CPDE), Agile Service ManagementSM and ISO/IEC 20000 training and education.
Last Update: 5/31/13 – Added Org Change, but haven’t put it anywhere – make it a poster? Some way that we don’t have to update it everywhere4/26/2013 – the About and webinar masters have been updated, but nothing else…
ITIL Service Strategy
ITIL Service Design
Apollo 13 Simulation
ITIL Executive Overview
Building Blocks of
ITIL Managing Across
the Lifecycle (MALC)
Design Engineer (CPDE)
White boxes represent Agile Service Management courses.
Solid colored boxes represent accredited certification courses.
Grey boxes represent non-certification courses including Interactive sessions, workshops and simulations.
ISO/IEC 20000 Overview
NextGen ITSM Educational Framework
ITIL Service Transition ITIL at the Service Desk
ITIL Service Operation