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Management of Change update 2009

On Management of Change for Grenoble Business School

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MANAGEMENT OF CHANGE  OR APPLYING THE  e MATRIX [email_address] L.RITZEL@IMI-LUZERN.COM  SKYPE: LRITZEL  ,[object Object],26‘000 views in Slideshare, the power of Web2.0
Although me might sometimes be blind regarding the future.  If we tap into the unprecedented, storytelling can be a help When you have encountered something that is unfamiliar to you, you can live with it once you have made up a good story about it .
Consulting Means ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ It is generally much easier to  kill  an organization  than change it substantially.”  Kevin Kelly,  Out of Control
All other ways seem to fail ,[object Object],[object Object],[object Object],[object Object]
 
“ The Bottleneck is at the  Top of the Bottle ” “ Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma?  At the top !”  — Gary Hamel, “Strategy or Revolution/  Harvard Business Review
 
Do you know about an old idea that should have  changed   already  long  time ago?
 
Where in the corporate world would you find the people with  MOST fear of  change?
Want to hear a story from a TOP guy who was really totally  WRONG   about his idea on change?
" I think there is a world market for maybe five computers ."  Thomas Watson, chairman of IBM, 1943
Ken Olson ,[object Object],[object Object]
Bill Gates ,[object Object],[object Object]
Jan Timmer  ,[object Object],[object Object]
If it ain’t broke Don’t   fix it Old swiss saying, back in the good old times
If it ain’t broke Start   looking Around the times of the economic crisis, 1999
If it ain’t broke Break it   before others do Startup downfalls
“ Change the rules before somebody else does .” If it ain’t broke Lukas Ritzel, 2008
So we know where to start ,[object Object],[object Object]
Masters of Changing the rules
Working the Googleplex dream
Even in CID ,[object Object]
From This? To That? To where no-one has gone before Overnight ?
To  dare ! Change all   rules Learn to   forget Do it   yourself Waste re Imagine Be   silly Be  angry
For the next slides, choose your own way in the consulting approach of Prasena Click on one of the 9 drivers inside the eMatrix to be introduced to the stories behind
A   Whole New World ,[object Object],end
Globalization ?????? ,[object Object],[object Object]
What is the ideal country for exporting flowers? lot of land, cheap labor, fertile soil, warmth and sun
200 cities with > 1,000,000   population. Source: “China Takes Off”, David Hale & Lyric Hughes Hale/ Foreign Affairs /Nov-Dec2006
Cost of a Programmer, per  IBM  … USA: $ 56  per hour China: $ 12.50  per hour
And if not China How about  India
“ Forget India, Let’s Go to  Poland ”   —Google News Business & Leadership 20.3.09”
 
 
Forget Outsourcing > CrowdSourcing
Globalization ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Molecularization??? ,[object Object],NO!
–  It was Paolo Azuela ,[object Object],WHO?
Who?
It was Mr.  Paolo Azuela , a  housekeeper  at the Ritz Carlton Hotel in San Francisco.
[object Object],There are many people with exalted titles who  cannot  spend $2000  without  six   signatures !
Molecularization ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Digitalization??? ,[object Object]
Until… .. A fine day in  1995 ! 1995
…  came Microsoft and with it the edutainment side of knowledge business
How did EB react?
But who are the leaders in Edutainment  TODAY ?
And who is the leader in Knowledge  TODAY ?
Digitalization ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Drawing: Cécile Périnelle-Michelet Old-model stand-alone computer (if any) Paper domination (files, binders, trays, books, post-it, flying sheets…) Small traditional desk Old-model telephone The employee mainly works with telephone, pen and paper. The computer is used for word processing, if at all Working time is monitored  Hard white light from ceiling neon lighting Dress code is strict (uniform, full suit) Simple revolving chair, no armrest Working Environment # 1: Cramped cubicles are separated by 1.80m high partitions; senior managers have larger individual offices behind closed doors. Virtualization???
Drawing: Cécile Périnelle-Michelet Reasonably recent desktop with sound,  connected to LAN Paper is used but controlled Spacious L-shaped desk, adapted to computer work Modern wireless telephone with speakerphone The employee mainly works with telephone, paper, fax and computer.  Offices are equipped with printers and fax machines Natural light supplemented with halogen lamps Dress code is business elegant (suit with no vest, no uniform) Working Environment # 2: Glass-walled offices for 1 to 4 people (those for one person also have a small comfortable sitting area). Comfortable revolving chair with armrest  Mobile phones are sometimes used Personal touch (family photos…)
Drawing: Cécile Périnelle-Michelet Recent multimedia notebook,  connected to intranet Hardly any paper except mail and reference books Mobile phone with headset The employee mainly works with portable computer and telephone.  Office is equipped with printer/fax/scanner/copy machine Natural light supplemented with halogen lamps Dress code is business casual (suit with no vest and tie, no uniform). Hairdo code is liberal Working Environment # 3: Open landscaped working area for all, modern ergonomic working stations (not always permanently assigned to employees) Ergonomic revolving chair PDAs are sometimes used Conference room for large meetings and private conversations R&R area with TV, video and CD/DVD facilities Banners stressing corporate values Comfort features (coffee machine, food, plants) Children and pets are allowed in the office
Drawing: Cécile Périnelle-Michelet Latest notebook,  connected to Internet No paper The employee works virtually (teleworker)  Virtual work tools (webcam, speaker, headphones) Natural light or whatever preferred light Total freedom in dress code, hairdo code, furniture, working position, working hours Working Environment # 4: Home or anywhere else, as the employee chooses. Virtual conference room with text and voice chats, video and visuals Friendly family or other environment Mobile phone serving as modem, PDA
Teleworkers ,[object Object],[object Object],[object Object],[object Object]
“ Organizations will still be critically important in the world, but as  ‘ organizers ,’  not ‘employers ’!”  — Charles Handy
The Office is Everywhere World
The 3D WWW
 
 
Virtualization ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Internetworking??? - The power of Connecting
 
But so much more stronger.. All PC‘s of the whole world
The new Powers of the Web ,[object Object]
 
 
Internetworking ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Re-intermediation??? What do these 3 items have in common?
All can be bought  @ eBay
 
Empowerment
Re-intermediation ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
 
Master of immediacy (and the only way a company should be..) ,[object Object],[object Object],[object Object],[object Object]
Immediacy ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Have you  changed civilization  today? Source: HP banner ad
What is this?
The Dyson phenomena
Successful Innovation Needs Daring Tries ,[object Object]
Successful Innovation Needs Silliness ,[object Object],[object Object],[object Object],[object Object],[object Object]
Innovation ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
Key economic  assets  over time
Knowledge  –What kind of knowledge?
Knowledge ,[object Object],[object Object]
Your Research ,[object Object],[object Object],[object Object],[object Object]
 
“ There will be more  confusion   in the business world in the next decade   than in any decade in history. And the current pace of change will only accelerate .” Steve Case
“ There will be more  confusion   in the business world in the next decade   than in any decade in history. And the current pace of change will only accelerate .” Steve Case year  day  minute
PRASENA & IMI UNIVERSITY CENTRE SWITZERLAND ,[object Object],Contact [email_address] [email_address] Skype: lritzel SL- prasena voom

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Management of Change update 2009

  • 1.
  • 2. Although me might sometimes be blind regarding the future. If we tap into the unprecedented, storytelling can be a help When you have encountered something that is unfamiliar to you, you can live with it once you have made up a good story about it .
  • 3.
  • 4. “ It is generally much easier to kill an organization than change it substantially.” Kevin Kelly, Out of Control
  • 5.
  • 6.  
  • 7. “ The Bottleneck is at the Top of the Bottle ” “ Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma? At the top !” — Gary Hamel, “Strategy or Revolution/ Harvard Business Review
  • 8.  
  • 9. Do you know about an old idea that should have changed already long time ago?
  • 10.  
  • 11. Where in the corporate world would you find the people with MOST fear of change?
  • 12. Want to hear a story from a TOP guy who was really totally WRONG about his idea on change?
  • 13. " I think there is a world market for maybe five computers ." Thomas Watson, chairman of IBM, 1943
  • 14.
  • 15.
  • 16.
  • 17. If it ain’t broke Don’t fix it Old swiss saying, back in the good old times
  • 18. If it ain’t broke Start looking Around the times of the economic crisis, 1999
  • 19. If it ain’t broke Break it before others do Startup downfalls
  • 20. “ Change the rules before somebody else does .” If it ain’t broke Lukas Ritzel, 2008
  • 21.
  • 22. Masters of Changing the rules
  • 24.
  • 25. From This? To That? To where no-one has gone before Overnight ?
  • 26. To dare ! Change all rules Learn to forget Do it yourself Waste re Imagine Be silly Be angry
  • 27. For the next slides, choose your own way in the consulting approach of Prasena Click on one of the 9 drivers inside the eMatrix to be introduced to the stories behind
  • 28.
  • 29.
  • 30. What is the ideal country for exporting flowers? lot of land, cheap labor, fertile soil, warmth and sun
  • 31. 200 cities with > 1,000,000 population. Source: “China Takes Off”, David Hale & Lyric Hughes Hale/ Foreign Affairs /Nov-Dec2006
  • 32. Cost of a Programmer, per IBM … USA: $ 56 per hour China: $ 12.50 per hour
  • 33. And if not China How about India
  • 34. “ Forget India, Let’s Go to Poland ” —Google News Business & Leadership 20.3.09”
  • 35.  
  • 36.  
  • 37. Forget Outsourcing > CrowdSourcing
  • 38.
  • 39.
  • 40.  
  • 41.
  • 42.
  • 43. Who?
  • 44. It was Mr. Paolo Azuela , a housekeeper at the Ritz Carlton Hotel in San Francisco.
  • 45.
  • 46.
  • 47.
  • 48.  
  • 49.
  • 50. Until… .. A fine day in 1995 ! 1995
  • 51. … came Microsoft and with it the edutainment side of knowledge business
  • 52. How did EB react?
  • 53. But who are the leaders in Edutainment TODAY ?
  • 54. And who is the leader in Knowledge TODAY ?
  • 55.
  • 56.
  • 57.  
  • 58. Drawing: Cécile Périnelle-Michelet Old-model stand-alone computer (if any) Paper domination (files, binders, trays, books, post-it, flying sheets…) Small traditional desk Old-model telephone The employee mainly works with telephone, pen and paper. The computer is used for word processing, if at all Working time is monitored Hard white light from ceiling neon lighting Dress code is strict (uniform, full suit) Simple revolving chair, no armrest Working Environment # 1: Cramped cubicles are separated by 1.80m high partitions; senior managers have larger individual offices behind closed doors. Virtualization???
  • 59. Drawing: Cécile Périnelle-Michelet Reasonably recent desktop with sound, connected to LAN Paper is used but controlled Spacious L-shaped desk, adapted to computer work Modern wireless telephone with speakerphone The employee mainly works with telephone, paper, fax and computer. Offices are equipped with printers and fax machines Natural light supplemented with halogen lamps Dress code is business elegant (suit with no vest, no uniform) Working Environment # 2: Glass-walled offices for 1 to 4 people (those for one person also have a small comfortable sitting area). Comfortable revolving chair with armrest Mobile phones are sometimes used Personal touch (family photos…)
  • 60. Drawing: Cécile Périnelle-Michelet Recent multimedia notebook, connected to intranet Hardly any paper except mail and reference books Mobile phone with headset The employee mainly works with portable computer and telephone. Office is equipped with printer/fax/scanner/copy machine Natural light supplemented with halogen lamps Dress code is business casual (suit with no vest and tie, no uniform). Hairdo code is liberal Working Environment # 3: Open landscaped working area for all, modern ergonomic working stations (not always permanently assigned to employees) Ergonomic revolving chair PDAs are sometimes used Conference room for large meetings and private conversations R&R area with TV, video and CD/DVD facilities Banners stressing corporate values Comfort features (coffee machine, food, plants) Children and pets are allowed in the office
  • 61. Drawing: Cécile Périnelle-Michelet Latest notebook, connected to Internet No paper The employee works virtually (teleworker) Virtual work tools (webcam, speaker, headphones) Natural light or whatever preferred light Total freedom in dress code, hairdo code, furniture, working position, working hours Working Environment # 4: Home or anywhere else, as the employee chooses. Virtual conference room with text and voice chats, video and visuals Friendly family or other environment Mobile phone serving as modem, PDA
  • 62.
  • 63. “ Organizations will still be critically important in the world, but as ‘ organizers ,’ not ‘employers ’!” — Charles Handy
  • 64. The Office is Everywhere World
  • 66.  
  • 67.  
  • 68.
  • 69.
  • 70.
  • 71.  
  • 72. Internetworking??? - The power of Connecting
  • 73.  
  • 74. But so much more stronger.. All PC‘s of the whole world
  • 75.
  • 76.  
  • 77.  
  • 78.
  • 79.
  • 80.  
  • 81. Re-intermediation??? What do these 3 items have in common?
  • 82. All can be bought @ eBay
  • 83.  
  • 85.
  • 86.
  • 87.  
  • 88.  
  • 89.  
  • 90.  
  • 91.  
  • 92.  
  • 93.
  • 94.
  • 95.
  • 96.  
  • 97. Have you changed civilization today? Source: HP banner ad
  • 100.
  • 101.
  • 102.
  • 103.
  • 104.  
  • 105. Key economic assets over time
  • 106. Knowledge –What kind of knowledge?
  • 107.
  • 108.
  • 109.  
  • 110. “ There will be more confusion in the business world in the next decade than in any decade in history. And the current pace of change will only accelerate .” Steve Case
  • 111. “ There will be more confusion in the business world in the next decade than in any decade in history. And the current pace of change will only accelerate .” Steve Case year day minute
  • 112.

Editor's Notes

  1. Management Development Seminar 2007 by DCT International Hotel and Business Management School [email_address]