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What is kiosk?
•A small structure that provides information and services on a
•An open summerhouse or pavilion.
•A small stand-alone device providing information and services
on a computer screen <a museum with interactive kiosks>
Examples of KIOSK
•She sells souvenirs at a kiosk in the mall.
•You can pick up your plane tickets at one of the airport's kiosks.
Design and construction
•Maintenance and thermal design
Kiosks around the World
•Several countries have already implemented nation-wide
installation of kiosks for various purpose.
•Example :- In the United Kingdom, where thousands of special-
purpose kiosks are now available to aid job-seekers in finding
•The United States Department of Homeland Security has created
immigration kiosks where visitors register when they enter the
•It is estimated that over 1.200.000 kiosk terminals exist in the U.S.
and Canada alone.
•Groups who use kiosks in their business environment include:
• The Home Depot
Types of kiosks
•A publicly accessible set of devices that are used for
•These can include email ,fax , SMS , standard telephone service.
Financial services kiosk
•These units are generally referred to 'multi-function financial service
• Check-cashing, bill-payment and even dispensing cashcardS.
•The largest bill pay kiosk network is AT&T for the phone customers
which allows them customers to pay their phone bill.
•Verizon and Sprint have similar units for their customers
•An interactive kiosk which allows users to print pictures
from their digital images.
•Digital Order Stations:- This type of photo kiosk exists
within retail locations and allows users to place orders for
prints and photographic products.
•Instant Print Stations - This type of photo kiosk uses internal
printers to instantly create photographic prints for a self
serve paying customer.
• It is a terminal that provides public Internet access.
• Internet kiosks sometimes have a bill acceptor or a credit
card swipe, and nearly always have a computer keyboard, a
•Businesses that provide Internet kiosks are encouraged to use
special Internet kiosk software and management procedures to
reduce exposure to liability
Movie ticket kiosk
•Many movie theater chains have specialized ticket machines that
allow their customers to purchase tickets and/or pick up tickets that
were purchased online.
•A new way to order in-cafe from iPad kiosks.
•Kiosks are available in addition to cashier stations so that wait time
is reduced for all guests.
DVD vending kiosk
An example of a vending kiosk is that of the DVD rental kiosks
manufactured by several manufacturers, where a user can rent a
DVD, secured by credit card for $1 per day
Usage of Kiosk In Banking
•Queue Management : Waiting lines are now
•Digital Signage Solutions
•Real Catcher : The Automated Audience
Customizing Your Kiosk: 5 Ways to Make Your
Kiosk Strengthen Your Brand
•Customize your kiosk’s color
•Integrate your company logo
•Customize your user interface
•Promote your latest offers
•Build an email marketing list
Burberry's flagship London store aims to bring some of the web
experience to the high street, featuring mirrors that double as video
screens and staff armed with iPads.
Other clever tricks include the use of radio-frequency identification
technology (RFID), which triggers related catwalk footage when some
products are taken into a fitting room, or near a video screen
•This is an old one (from 2008) but still a good idea which could be
developed for window shopping.
•This campaign encouraged shoppers to leave their images for use in a
collage of images being shown in shop windows.
•This interactive store in London's pop up Boxpark mall uses motion-
sensitive mirrors which display footage of local runners wearing
products from the store as customers walk past them