IntroductionAmerican Express Company (NYSE: AXP) or AmEx, is an American multinational financialservices corporation headquartered in Three World Financial Center, Manhattan, New York City,New York, United States. Founded in 1850, it is one of the 30 components of the Dow JonesIndustrial Average. The company is best known for its credit card, charge card, and travelerscheque businesses. Amex cards account for approximately 24% of the total dollar volume ofcredit card transactions in the US, the highest of any card issuer.BusinessWeek and Interbrand ranked American Express as the 22nd most valuable brand in theworld, estimating the brand to be worth US$14.97 billion. Fortune listed Amex as one of thetop 20 Most Admired Companies in the World.The companys mascot, adopted in 1958, is a Roman gladiator or Centurion whose imageappears on the companys travelers cheques and charge cards.Each day, American Express makes it easier, safer and more rewarding forconsumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce,American Express provides innovative payment, travel and expense management solutions forindividuals and businesses of all sizes. Most of all, we help our customers realize their dreamsand aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achievemore.At American Express, We: are the worlds largest card issuer by purchase volume
process millions of transactions daily as the premium network for high-spending cardmembers help small business owners succeed by delivering purchasing power, flexibility and financial control provide commercial payment tools and expertise that help companies control their spending and save billions of dollars offer marketing and information management insights that help merchants build their businesses are customer loyalty experts with industry-leading rewards programs and platforms operate the world’s largest travel network serving consumers and businesses are recognized as the most innovative company in our industries are dedicated to serving our customers, 24/7, around the worldhuman resource departmentBe one of the people in the people business.American Express is an equal opportunity employer.Yes, we’re first and foremost a service business. But it’s people who make everything we dopossible. As you can well imagine, bringing talent into our organization – and keeping it here –is top priority. And as part of the Human Resources team, you’ll help deliver and evolve anemployee experience that finds, motivates and retains the best and brightest.Working here, you’ll be a guardian of the American Express corporate culture; a champion fordiversity and inclusion; and an advocate for what’s just, fair and legal. At times you mayfunction as an advisor on sensitive and confidential issues, or as an expert on compliance andHR-related matters. Most of all, you’ll help make sure Human Resources balances the needs ofthe business and its people – and adds specific and tangible value to our company.―I have received the support of my team and leaders in undertaking a Master’s degree inOccupational Psychology, building my theoretical knowledge whilst gaining key practicallearnings on the job.‖—Fact:
Our ValuesOur Blue Box Values reflect who we are and what we stand for as a company.Customer CommitmentWe develop relationships that make a positive difference in our customers lives.QualityWe provide outstanding products and unsurpassed service that, together, deliver premium valueto our customers.
IntegrityWe uphold the highest standards of integrity in all of our actions.TeamworkWe work together, across boundaries, to meet the needs of our customers and to help thecompany win.Respect for PeopleWe value our people, encourage their development and reward their performance.Good CitizenshipWe are good citizens in the communities in which we live and work.A Will to WinWe exhibit a strong will to win in the marketplace and in every aspect of our business.Personal AccountabilityWe are personally accountable for delivering on our commitments.Vision :We work hard every day to make American express the world most respected service brand.Living up to our values is our first priority. These three operating principles alsoguide our daily actions:Offer superior value propositions to all of our customersWe aim to provide products, services, benefits and rewards that deliver more value than anycompetitor.
Operate withbest-in-class economicsWe focus on managing our business as efficiently as possible to continually improve the qualityof our service and invest in growth.Support the American Express brandAmerican Express has one of the world’s most trusted brands. We strive to always provide theworld-class service and personal recognition that our customers expect from us.What’s makes uniqueUnlike other card issuers, we earn most of our revenues from card member spending and thebusiness we drive to merchants rather than from lending fees and revolving credit balances. Ourspend-centric model; lower reliance on lending; and broad portfolio of products and services forconsumers and B2B customers position us to earn attractive returns.We have the best customer base of any payments company. On average, our card members spendabout four times more than those of MasterCard and three-and-a-half times more than Visa. Andwe have the highest credit quality among major card issuers. We earn the loyalty of our high-spending customers by providing them with industry-leading products, services, rewards andbenefits.Our ability to capture, analyze and gain insights from the billions of transactions that flowthrough our network enables us to create value for consumers, merchants and businesscustomers. With this information, which we strictly guard, we craft relevant and valuable offersfor card members, help our merchant partners attract customers, and identify ways for businessesto control expenses and manage payments.A global leader in customer service, we strive to understand our customers, treat them withrespect, and go the extra mile to help them. This commitment has earned us five consecutive J.D.Power and Associates awards for highest customer satisfaction among credit card companies, aswell as many other honors for distinguished service worldwide.American Express has one of the world’s most trusted and powerful brands. Our name stands forsecurity, service and personal recognition. This reputation attracts customers and businesspartners, inspires our employees, and is valued by investors. Forged over 160 years of doingbusiness, our brand continues to set us apart from the competition.There’s a reason why we call our customers cardmembers. We treat them as members of aspecial community of people who strive to achieve and live life to the fullest. Our cardmembersvalue the personal recognition they receive from American Express, from the Member Since dateon their cards to the care they receive wherever they are, whenever they need us.
Training and developmentExploring and expanding your potential.A career is a journey with infinite beginnings to explore. Some people have a definite direction;others are completely open to what may come. But no matter where you are on your journey, it’salways great to have support.Join the team at American Express, and you can open the door to a whole new world ofopportunity. And to help you navigate, you’ll map out a career plan. This guide for yourprofessional future is a long-term work in progress. And to help, your team leader will meet withyou regularly to provide inspiration, coaching and feedback.Additional training opportunities are also available in the form of classroom activities or self-paced courses. You might take classes in leadership, diversity, change management, ormanagement in general. And we offer many other types of classes to expand your mind, as wellas your skills.Are you ready to make the most of your personal potential? And do you share our passion toserve customers? Consider a career with American Express. It’s an opportunity to make all oflife more extraordinary.―Every employee has a development plan, which gives them the opportunity to map out whatthey want to achieve, how they want to get there and importantly, what support they need to doit.‖—Culture :What else can we do for you? We’re happy to help.As a company whose primary mission is to take care of customers, American Express hascreated a culture with service at its core. We dedicate extensive resources and effort to satisfyingand surprising customers with thoughtful, creative and personalized solutions. You’ll find thesame level of personal attention, respect and support for our people as well.We place great importance on doing what is right, what is best and what is innovative. Ourorganization has held true to these beliefs for 160 years. They’re a source of passion andimmense pride. And we continue seeking people to champion these values and beliefs as wegrow.Keep exploring our website – there’s more to discover.
―There’s no one who’s too big to serve, no idea that’s too small to hear.‖Career worldwideIt’s exciting to see an organization grow. And it definitely takes the effort of every talentedindividual involved to make a global company like American Express successful. That’s whereyou can help. No matter where they happen to work, American Express people are bringing newlevels of service, caring and excellence to customers around the world. And when a great teamworks together towards a common goal, extraordinary things happen. Be a part of it.If you share our passion for service and excellence, American Express has a whole world ofopportunity for you. Are we speaking your language? Explore the possibilities across the regionsand consider a life that’s more extraordinary.Career : All kinds of possibilities for all types of people.One of the great things about being a global, diversified company is that we can offer manydifferent avenues of opportunity to career seekers. Use this site to explore the best fit for yourskills and interests. Choose a functional area below to get you started. Client Management & Sales Consulting Customer Care Finance Human Resources Marketing Operations Risk Management Technologies―The job that you are hired to do is not the job that you will do forever. There is plenty ofopportunity across the company.‖— Lisa, United StatesAwards
We work hard to excel. And others are taking notice.American Express is recognized the world over as a great place to work.In Europe, The Sunday Times ranks us as one of the ―Top 20 Best Big Companies to Work for.‖In Asia, the JMA Management Review ranks us as one of the ―Best Companies to Work for inJapan,‖ and the Economic Times says we are one of ―Indias Best Companies to Work for.‖In the Americas, Fortune magazine counts us as one of, ―The Best Companies to Work For,‖―Americas Most Admired Companies‖ and a ―Top Global Company for Leaders.‖And when your people are satisfied, your customers take notice. Across the globe, we’ve beenrecognized for our unparalleled commitment to service by JD Power and Associates -- for fiveconsecutive years -- and the International Customer Management Institute. Happy employeesequal happy customers – and everybody wins!―We certainly care about our people. We value teamwork. We value collaboration. And they arekeys to success.‖— Alex, United StatesBenefitBeing extraordinary has many great benefits.To be your best at work, you need to know that your health, your finances, your loved ones andyour future are all in good hands. We want you to have that peace of mind.At American Express, our benefits include flexible, customizable options that are competitive inour local markets. They include opportunities to learn new skills, enhance existing ones or justmake life a little easier.As an organization, we have a passion for taking care of people. Our people are just as importantas the customers they serve, and our benefits reflect this.Keep exploring this site and discover a life that’s more extraordinary.―As a single parent, I cannot imagine a better place to work. I can manage both my career andattend to the needs of my daughter.‖— Sylvia, United StatesDiversity
You’re different. That’s what we love about you.The world’s a big place, filled with big ideas and amazing people. And we want the best of themhere at American Express.What does that mean for you? It means we value who you are and your unique set ofexperiences. We believe the opportunity to be yourself is our opportunity, too. It helps us to be amore effective, stronger and well-rounded organization.Diversity and inclusion are prized at every level of the company. They help us find the mosttalented people and allow us to understand the nuances of different markets and cultures. Andthey make our brand vital, enduring and ever-evolving.To raise awareness and reinforce the effort, American Express offers supportive EmployeeNetworks and ongoing Diversity Events to all of its people. And our achievements have beenrecognized by organizations like DiversityInc and Working Mother magazine in the UnitedStates, the Stonewall Equity Index in Europe, and the JMA Management Review in Asia, just toname a few.Yes, we will always be interested in where you came from, but we’re even more excited aboutwhere you’re going. Get there with us.Keep exploring our site and discover more of what we have to offer.―I feel really lucky to work with such a diverse group of talented and fun people from around theglobeLeadershipHelp us innovate to transform tomorrow.Sometimes change happens because one person transforms the way others think. This person hasthe passion, dedication and influence to move others to action. This person is a leader. You canbe one, too.American Express takes leadership very seriously – and we see potential leaders at every leveland in every role in our company. We offer training programs that enable you to manage projectsbetter, inspire coworkers and customers to action, and reinforce everything American Expressstands for. You might even use your newfound skills to help build more leaders among localnonprofits. In fact, American Express created a special program to ensure a stronger future forthat area of business.Perhaps you’re an innovative thinker with a drive to make things happen. Maybe you look pastlimits to consider the global perspective. You might possess a rational business sense, as well asa passion for giving. If these apply, then so should you. Join American Express and help makethe world a little more extraordinary.
―You’ll meet really, really phenomenal leaders, charismatic leaders, all committed to one thing –making sure that you are successful.‖— Andre, United StatesSocial responsibilityDoing our part to create a better world.―It’s not all about work. There are opportunities for you to get involved across the board, bothinternally and externally‖Responsibility to employees. Our founders knew that loyal customers go hand-in-hand with aproductive and satisfied workforce. Today, our focus on attracting talented people of allbackgrounds and keeping them engaged throughout their careers is one of the many reasonsAmerican Express is consistently recognized around the world as one of the best places to work.Philanthrophy:Our newest area of focus is developing emerging nonprofit leaders. The American ExpressNonprofit Leadership Academy, launched in 2008, helps fill a need created by a growing deficitof leadership talent in the nonprofit sector. Emerging leaders from community, environmental,international relief and cultural organizations come together for a week of training focused onbuilding the personal, business and leadership skills needed to run and lead a successfulnonprofit organization. American Express executives conduct sessions about careerdevelopment, business strategy, brand management and marketing.