This document discusses the importance of putting care back into healthcare. It emphasizes compassion, empathy, kindness, and treating individual patients holistically rather than as labels. Good teamwork and culture are essential for staff to provide quality care. Staff must be supported and their voices heard. Self-care and accountability are also important to prioritize patients and provide a safe environment where small acts of kindness and empathy are shown to both patients and fellow staff members.

1. PUTTING THE CARE BACK
INTO HEALTHCARE
No small act of kindness goes unnoticed

2. People place their lives in our
hands
What is needed to give good care?

3. Areas to consider
•Self-care
•Values
•Responsibility
•Accountability
•Priority
•Compassion
•kindness
•empathy
•individual
•Stories
•Teamwork
•Support
•Voices
•Appreciation
Staff Patients
You
Culture

4. Staff

5. Staff - Teamwork

6. Together we are stronger
 We all have a part to play.
 All different, all have unique talents, gifts.
 Unique experiences
 We can support each other
 Trust is important

7. Essential for Success

8. Attitude
 How do you view your patients?
 Do you see the person or a label?
 What is your priority?
 What does your language say?
 What does CARE mean to you?

9. Motivation
Remember why you started
 Help people
 Make a difference
 Improve health
 Passion
“Make a difference not just a living”

10. Support
In order for staff to care well we must provide the
support they need to do so.
 Good management
 Communication
 Positive culture
 Praise
 Kindness in way treat each other

11. Voices – Listen to staff
Important we win
hearts minds

12. Appreciation

13. Patients

14. Compassion

15. Kindness
The smallest acts mean so much

16. Empathy
Are we showing this to our patients?

17. Individual
 Do we tailor care for that patients needs?
 Do we take into account a patients circumstances?
 Do we consider the family needs?
 Are we inflexible?
 Does the culture make patients feel safe and cared ?

18. Patient Stories - unite

19. Culture
Lets make our trust a great
place to work and a safe
place for patients.

20. Responsibility
 We must each take responsibility for the
care we give.
 We cannot blame others.
 Own up if make mistakes
 Show respect to each other
 Make sure fit to practice
 Keep up to date

21. Accountability
 We are all accountable for our actions
 We can be the change
 Set the example
 Challenge bad attitudes
 Praise, praise, praise
 Stand up for what is right
 Put patients first

22. Priority- what matters most?
Patients
 Patient focused
 Good care
 Improve service
 Value staff
 Feedback
Policy
 Paperwork
 Data
 Tick boxes
 Procedures
 Processes

23. You

24. Self-care - look after you.

25. What are your inner values?
 We are all accountable for our
actions
 Stay true to yourself
 Don’t let others dull your shine
 Put patients first
 What is your focus
 If its wrong, say so!
 Don’t blame the culture
 Do we see labels or people?
 What do we place value on
Polices or patients?
 Are we displaying kindness
and compassion to all?
 Do we take responsibility or
blame the culture?
 What do our actions say about
us?

26. How do you view patients ?
Are they
Privilege or a Burden?

27. What about service users?
Do we value?
or
Is it just token?

28. What qualities mark our care?
 Kindness
 Compassion
 Love
 Empathy
 Patience
 Trust
 Dignity

29. What can we do show we
care?

30. Listen

31. Every small act matters

32. Its down to you!