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LOURDESON DEROSE
Contact: 09841697366
E-Mail: lourdeson.derose@gmail.com
Operations Management / Finance & Accounts
Versatile, high-energy professional, successful in achieving business growth objectives within turnaround & changing environment
PROFILE SUMMARY
• Offering 10 years of experience in BPO industry in:
Finance & Accounts Team Management Treasury & Cash Management
Payroll Management Project Management Process Improvement
Client Relationship Management SLA Management Budgeting / Variance Analysis
Cost Reduction/ FTE’s Release Management Business Analysis Performance Management
• An ardent analyst, with a flair for adapting quickly to dynamic business environments; adopting pragmatic approach in
improvising on solutions and resolving complex business issues
• Cross-functional team player with excellent interpersonal, communication, analytical and planning skills with proven skills in
people management, due diligence and client relationship management
• Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT,
thereby attaining client delight and high compliance scores
• Determining training needs, identifying training gaps, & conducting programs to enhance their operational efficiency leading to
increased productivity and evaluating the effectiveness of training programs for corrective actions
• Supervised the preparation of MIS reports & analysis the same to provide feedback to the top management on business
performance like aging analysis and profitability
• Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize
customer satisfaction level
WORK EXPERIENCE
Since Jun’14 with Wipro BPS (P) Ltd., Chennai as Deputy Manager
Role:
As OTC Lead (Order to Cash)
• Managing:
o Order To Cash operations for an UK based construction company
o Accounts Receivable /Cash Reporting/Forecasting , Bank Reconciliation, Journal Upload, Reverse Factoring and BACS
Payment Processing processes
o Cash application ensuring all cash receipts are applied properly
• Ensuring:
o Timely collection of monies due to corporation and reporting deviations from credit standards for corrective actions
o That the companies standard template regarding invoice sample is in place for every customer
o Weekly reporting of invoicing totals/aging totals/cash receipts and invoice adjustments
• Facilitating credit checks on all customer and managing limits
• Making recommendations to improve quality of invoicing and collection procedures.
• Working as a Mentor to the team delivering sufficient process and domain knowledge Stakeholder Engagement
• Implementing management policies and directives
KEY ACHIEVEMENTS
• Holds the credit of training the team before Go-live and ensured the SLA’s are green from the 1st Month of Go-Live
• Completed 2 projects to the client on implementing Control points in the process across all tower (OTC/PTP/RTR) and Reverse
factoring analysis
• Currently working in a Work Flow Documentation Project, the project is 75% completed
Jun’08- May’14 with Accenture (P) Ltd., Chennai as Team Lead
Role:
• Managing:
o Treasury/cash management/ employee claims/payroll operations for an UK based construction company
o Processes comprising Cash Reporting, Business Forecasting, Bank Reconciliation, Journal Upload, Reverse Factoring and
BACS Payment Processing
• Handling 11 generic mail box to action the mail as per TAT
o Complex administrative issues
• Working as a Process Owner for 6 SLA and 15 DTP reviewed on monthly basis with the client for all sub-processes
• Performing month-end bank reconciliation & quality checks and submitting to the business on time
• Evaluating, improvising and stabilizing the processes using Lean & Re-Engineering Methodologies
• Facilitating:
o Weekly calls with FD’s / FM’s of the respective entity to get the aged open items cleared from the bank reconciliation
o Month-end reporting of open items, reverse factoring trends & receipts, weekly cash reporting for 90+ bank accounts
• Responsible for 2000+ employees and 4500+ fuel card re-claims on monthly basis
• Uploading all payroll journals in Oracle post approval from Payroll Team
• Ensuring payroll rejects and advance re-payment are posted on monthly basis
• Aligning shift in all towers with industry module and released 18 WS
Highlights:
As Process Analyst
• Recognised with Numero Uno Award- Sep’08 / Dec’09 (Monthly Award) for completing bank reconciliation from offshore for 1st
time and 5 critical bank reconciliation with 2 days with an deadline from client of a month
• Bagged Good Samaritan Award – Jan’10 & Sep’10 (Quarterly Award) for driving the team on reducing open items and
completing the bank reconciliation with quality
• Piloted efforts and migrated 30+ bank accounts to Oracle from Legacy ERP
As Team Lead
• Acknowledged with:
o Numero Uno Award – Jan’12 / Nov’13 (Monthly Award) for stabilizing the critical entity on time and clearing £2M open
transaction with in 1 month TAT
o Whiz Kid Award – Sep’12 / Dec’13 (Bi-Annual Award) for driving various initiatives in the deal and centre level in Y’12 and
working on various SPOC roles in Y’3
• Worked at various SPOC roles involving BCM, Capacity Planning, Head Count Reconciliation, Contract Staff Management and
Volume Analysis
• Implemented 150+ PI/Ideas which saved 5400$ Dollars which is equivalent to reduce 1 FTE for each year
• Successfully:
o Stabilized 3 audit processes in 2.5 years and 8 processes in 5.5 years
o Evaluated & improved 3 monthly reports for the client to understand fuel expenditure
Projects Manged:
• Successfully worked on R12 migration for the Cash Management Process
• Worked on 2 Gen4 ideas for the client - Y’12 to Y’14
Apr’06-Jun’08 with Zenta (P) Ltd., Chennai (Formerly GRO (P) Ltd.) as Senior Analyst
Role:
• Led & motivated a 10 member team and facilitated quality checks for reconciliation process
• Formulated:
o Billing for the tenants in shopping center
o Scope of work, standardization and templates
• Managed recurring and non-recurring journal entries
• Audited financial statements basis client specific instructions
• Attended client calls and administered the team in processing the assignments accurately & timely
• Resolved issues and clarified/escalated queries in processing
PREVIOUS WORK EXPERIENCE
Sep’04-Apr’06 with Narayanan & Co. Chennai as Audit Assistant
EDUCATION
2002: B.Com. from Loyola College (Autonomous), Chennai, University of Madras, Chennai
IT SKILLS
• Windows, MS Office and Internet Applications
• ERP: Oracle, SAP, JD Edwards and CTI
PERSONAL DETAILS
Date of Birth 28th
May 1982
Address 1459, LIG-I, 3rd
Main Road, MMDA Colony, Mathur, Chennai – 600068
Languages Known English and Tamil

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Lourdeson CV

  • 1. LOURDESON DEROSE Contact: 09841697366 E-Mail: lourdeson.derose@gmail.com Operations Management / Finance & Accounts Versatile, high-energy professional, successful in achieving business growth objectives within turnaround & changing environment PROFILE SUMMARY • Offering 10 years of experience in BPO industry in: Finance & Accounts Team Management Treasury & Cash Management Payroll Management Project Management Process Improvement Client Relationship Management SLA Management Budgeting / Variance Analysis Cost Reduction/ FTE’s Release Management Business Analysis Performance Management • An ardent analyst, with a flair for adapting quickly to dynamic business environments; adopting pragmatic approach in improvising on solutions and resolving complex business issues • Cross-functional team player with excellent interpersonal, communication, analytical and planning skills with proven skills in people management, due diligence and client relationship management • Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores • Determining training needs, identifying training gaps, & conducting programs to enhance their operational efficiency leading to increased productivity and evaluating the effectiveness of training programs for corrective actions • Supervised the preparation of MIS reports & analysis the same to provide feedback to the top management on business performance like aging analysis and profitability • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level WORK EXPERIENCE Since Jun’14 with Wipro BPS (P) Ltd., Chennai as Deputy Manager Role: As OTC Lead (Order to Cash) • Managing: o Order To Cash operations for an UK based construction company o Accounts Receivable /Cash Reporting/Forecasting , Bank Reconciliation, Journal Upload, Reverse Factoring and BACS Payment Processing processes o Cash application ensuring all cash receipts are applied properly • Ensuring: o Timely collection of monies due to corporation and reporting deviations from credit standards for corrective actions o That the companies standard template regarding invoice sample is in place for every customer o Weekly reporting of invoicing totals/aging totals/cash receipts and invoice adjustments • Facilitating credit checks on all customer and managing limits • Making recommendations to improve quality of invoicing and collection procedures. • Working as a Mentor to the team delivering sufficient process and domain knowledge Stakeholder Engagement • Implementing management policies and directives KEY ACHIEVEMENTS • Holds the credit of training the team before Go-live and ensured the SLA’s are green from the 1st Month of Go-Live • Completed 2 projects to the client on implementing Control points in the process across all tower (OTC/PTP/RTR) and Reverse factoring analysis • Currently working in a Work Flow Documentation Project, the project is 75% completed Jun’08- May’14 with Accenture (P) Ltd., Chennai as Team Lead Role: • Managing: o Treasury/cash management/ employee claims/payroll operations for an UK based construction company o Processes comprising Cash Reporting, Business Forecasting, Bank Reconciliation, Journal Upload, Reverse Factoring and BACS Payment Processing • Handling 11 generic mail box to action the mail as per TAT o Complex administrative issues • Working as a Process Owner for 6 SLA and 15 DTP reviewed on monthly basis with the client for all sub-processes • Performing month-end bank reconciliation & quality checks and submitting to the business on time • Evaluating, improvising and stabilizing the processes using Lean & Re-Engineering Methodologies
  • 2. • Facilitating: o Weekly calls with FD’s / FM’s of the respective entity to get the aged open items cleared from the bank reconciliation o Month-end reporting of open items, reverse factoring trends & receipts, weekly cash reporting for 90+ bank accounts • Responsible for 2000+ employees and 4500+ fuel card re-claims on monthly basis • Uploading all payroll journals in Oracle post approval from Payroll Team • Ensuring payroll rejects and advance re-payment are posted on monthly basis • Aligning shift in all towers with industry module and released 18 WS Highlights: As Process Analyst • Recognised with Numero Uno Award- Sep’08 / Dec’09 (Monthly Award) for completing bank reconciliation from offshore for 1st time and 5 critical bank reconciliation with 2 days with an deadline from client of a month • Bagged Good Samaritan Award – Jan’10 & Sep’10 (Quarterly Award) for driving the team on reducing open items and completing the bank reconciliation with quality • Piloted efforts and migrated 30+ bank accounts to Oracle from Legacy ERP As Team Lead • Acknowledged with: o Numero Uno Award – Jan’12 / Nov’13 (Monthly Award) for stabilizing the critical entity on time and clearing £2M open transaction with in 1 month TAT o Whiz Kid Award – Sep’12 / Dec’13 (Bi-Annual Award) for driving various initiatives in the deal and centre level in Y’12 and working on various SPOC roles in Y’3 • Worked at various SPOC roles involving BCM, Capacity Planning, Head Count Reconciliation, Contract Staff Management and Volume Analysis • Implemented 150+ PI/Ideas which saved 5400$ Dollars which is equivalent to reduce 1 FTE for each year • Successfully: o Stabilized 3 audit processes in 2.5 years and 8 processes in 5.5 years o Evaluated & improved 3 monthly reports for the client to understand fuel expenditure Projects Manged: • Successfully worked on R12 migration for the Cash Management Process • Worked on 2 Gen4 ideas for the client - Y’12 to Y’14 Apr’06-Jun’08 with Zenta (P) Ltd., Chennai (Formerly GRO (P) Ltd.) as Senior Analyst Role: • Led & motivated a 10 member team and facilitated quality checks for reconciliation process • Formulated: o Billing for the tenants in shopping center o Scope of work, standardization and templates • Managed recurring and non-recurring journal entries • Audited financial statements basis client specific instructions • Attended client calls and administered the team in processing the assignments accurately & timely • Resolved issues and clarified/escalated queries in processing PREVIOUS WORK EXPERIENCE Sep’04-Apr’06 with Narayanan & Co. Chennai as Audit Assistant EDUCATION 2002: B.Com. from Loyola College (Autonomous), Chennai, University of Madras, Chennai IT SKILLS • Windows, MS Office and Internet Applications • ERP: Oracle, SAP, JD Edwards and CTI PERSONAL DETAILS Date of Birth 28th May 1982 Address 1459, LIG-I, 3rd Main Road, MMDA Colony, Mathur, Chennai – 600068 Languages Known English and Tamil